Top Notch all round from Adam SMITH repair Specialist. NO rating from the office side of your company, expect very poor customer contact None existence, office to customer of date and time etc. I had... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service informed of repair date and time. Engineer rang on morning to confirm arrival. Engineer was extremely polite and wanted to get on the jobs in hand. He was here longer than expected a... See more
Tip top service from start to finish. Booking process was straightforward and Joseph did a superb job fixing a small dent and several scratches at various points on the bodywork including a quite deep... See more
Top quality service from start to finish. Alex did a brilliant job in repairing a dent and scratch on my car, going above and beyond to get the job done despite the rainy weather. Couldn’t be happier... See more
Company details
About Automotive Repair Systems
Written by the company
Automotive Repair System is one of the UK's leading SMART Repair providers.
SMART Repair Specialist Based in the South East, South West and North West.
The only SMART Repair Operator offering all SMART Repair Processes.
We have bodyshops located at our Orpington head office and our Liverpool, North West office to also offer customers a traditional bodyshop service where larger repairs can be carried out.
We have a wheel refurbishment plant based at our head office in Orpington that can refurbish up to 180 wheels per day.
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SMART Repair Specialist Based in the South East, South West and North West.
The only SMART Repair Operator offering all SMART Repair Processes.
We have bodyshops located at our Orpington head office and our Liverpool, North West office to also offer customers a traditional bodyshop service where larger repairs can be carried out.
We have a wheel refurbishment plant based at our head office in Orpington that can refurbish up to 180 wheels per day.
>
Contact info
Unit 1, Lower Hook Business Park, Shire Lane, Orpington, Kent, BR6 7GZ, Orpington, United Kingdom
- 01689858007
- customercare@automotiverepairsystems.co.uk
- www.automotiverepairsystems.co.uk
5.0
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Top service from booking to the work…
Top service from booking to the work completed. Scuffed alloy job was completed with 30/40 mins & looks brand new.
16 September 2026
Unprompted review
Excellent repair and incredibly…
Excellent repair and incredibly convenient service
Had the paint chipping on my front bumper repaired by Automotive Repair Systems and couldn’t be happier with the result. Sending photos for a quote and arranging the appointment through WhatsApp was incredibly easy and convenient.
Rhys made the booking straightforward, and George completed the repair to a really high standard. A great experience from start to finish. Highly recommend.
1 October 2026
Unprompted review
Excellent professional work
Excellent professional work
Can't see where the damage was
Went over and above to fix body work as well
25 September 2026
Unprompted review
The process was nice and easy to book…
The process was nice and easy to book in. Jake came out and did a brilliant job.
11 September 2026
Unprompted review
Top Notch all round expect very poor…management too customer With no information of start time and by whom the technician was . I had a Mr Adam Smith for the repair who was 110%. No rating on office
Top Notch all round from Adam SMITH repair Specialist. NO rating from the office side of your company, expect very poor customer contact None existence, office to customer of date and time etc. I had to ring to find details of operations for that day, A SAD reflection and let down. Would not give a Recommendation on your service, Sadly Lacking But !!0% on Service, Manners and Quality of work under taken by Adam 5 Star.
24 September 2026
Unprompted review
Reply from Automotive Repair Systems
Dear Mr Hallam.
Thank you for sharing your information with us, as this has allowed me to look at your file.
I can see that your claim via your insurance company came into our Automotive Repair Systems portal at 11.51 am on the 14th September. Our office had contacted you by 12.08pm on the 14th September, offered you a date for the rectification to take place which you confirmed and the job was confirmed by email.
You would have been advised on the telephone by the Bookings Co-Ordinator and by our confirmation email, that our appointments are all day bookings. This is due to our Technicians running their own diaries and so they plan their days around any other work they have booked in.
The Technician is expected to either text the customer the night before to give you an approximate time they will be with you or they should text you on the day, when they are on their way to you.
Once the booking has been confirmed by our office with you, there is no need for us to contact you again, unless we have a situation where a booking needs cancelling. The next point of contact from our company would be by the Technician directly.
My apologies that you felt let down by lack of contact but as a company, we had confirmed your appointment date and so there was no further contact required.
I will check with Adam to ensure he made contact with you either the day before or on the day you were booked in.
I hope this explanation will change your opinion of the team in the office, of Automotive Repair Systems.
Regards.
Customer Services.
I have used This company a few times…
I have used This company a few times and have always had a excellent service and wheel repair would highly recommend
11 September 2026
Unprompted review
Excellent repair to scratch on front…
Excellent repair to scratch on front bumper. Perfect match
24 September 2026
Unprompted review
Great service at Liverpool
Great service all the way through, I needed paint repairs which were all done by the end of the day, very straight forward and Dan who I spoke to on the day was really helpful. Would definitely go back for any future repairs / maintenance.
30 September 2026
Unprompted review
So impressed with the work and service
So impressed with the work and service. Very professional. I would always recommend them.
18 September 2026
Unprompted review
Excellent service from 1st contact to…
Excellent service from 1st contact to completion
28 September 2026
Unprompted review
Great service
Great service. Dan was on time and was so quick and professional. He was a magician with my alloy wheels. They now look better than when I got the car.
16 September 2026
Unprompted review
Excellent service
Excellent service, thanks to Wayne who was very professional .
21 September 2026
Unprompted review
From start to finish a great experience…
From start to finish a great experience using ARS. Booking was quick and easy, friendly and efficient. Gary came and fixed some dents in my alloys and did a great job!
14 September 2026
Unprompted review
Amazing customer service and fantastic…
Amazing customer service and fantastic work carried out. Guy that did the work was very professional.
18 August 2026
Unprompted review
Communication was on point
Communication was on point, standards and workmanship was second to none and the fitter was chatty and really pleasant.
Would definitely recommend them to anyone!
25 September 2026
Unprompted review
Top professional service
Top professional service. Friendly repair professional.
28 September 2026
Unprompted review
Ash did an amazing job on the scratches…
Ash did an amazing job on the scratches and chips on the paintwork of my car. You wouldn't even know they were ever there. He's a magician. He even found some we didn't know were there. He was so down to earth and very friendly. A credit to the company.
25 September 2026
Unprompted review
I had an excellent experience with…
I had an excellent experience with Automotive Repair Systems. The team was professional, friendly, and kept me informed throughout the process. The quality of the work was outstanding, and my vehicle was returned in excellent condition. I would highly recommend them to anyone looking for reliable and trustworthy repair services.
16 September 2026
Unprompted review
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