Automotive Repair Systems Reviews 

1,820
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the exceptional level of service, emphasizing that bookings are handled smoothly and efficiently from beginning to end. People frequently mention that the technicians are remarkably polite, punctual, and professional when carrying out vehicle repairs. Reviewers emphasize that scratched bodywork and damaged alloy wheels are restored to a flawless, brand new condition. Some reviewers were not happy with communication gaps or had to follow up regarding operational details. A few consumers also shared occasional concerns about the final finish quality or weather-related delays during the process.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient repairs and exceptional... See more

Staff

People report positive experiences with staff, frequently highlighting the polite, friendly, and professional... See more

Quality

Consumers find quality to be exceptional, expressing immense satisfaction with flawless repairs that make... See more

Product

Customers expressed great satisfaction regarding the product quality, noting that wheels, bumpers, and doors... See more

Customer service

Reviewers highlight great satisfaction with customer service, consistently praising helpful staff and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top Notch all round from Adam SMITH repair Specialist. NO rating from the office side of your company, expect very poor customer contact None existence, office to customer of date and time etc. I had... See more

Company replied

Rated 5 out of 5 stars

Excellent service informed of repair date and time. Engineer rang on morning to confirm arrival. Engineer was extremely polite and wanted to get on the jobs in hand. He was here longer than expected a... See more

Rated 5 out of 5 stars

Tip top service from start to finish. Booking process was straightforward and Joseph did a superb job fixing a small dent and several scratches at various points on the bodywork including a quite deep... See more

Rated 5 out of 5 stars

Top quality service from start to finish. Alex did a brilliant job in repairing a dent and scratch on my car, going above and beyond to get the job done despite the rainy weather. Couldn’t be happier... See more


Company details

  1. Auto Repair Shop
  2. also in
  3. Auto Body Shop
  4. Car Repair and Maintenance

About Automotive Repair Systems

Written by the company

Automotive Repair System is one of the UK's leading SMART Repair providers.

SMART Repair Specialist Based in the South East, South West and North West.

The only SMART Repair Operator offering all SMART Repair Processes.

We have bodyshops located at our Orpington head office and our Liverpool, North West office to also offer customers a traditional bodyshop service where larger repairs can be carried out.

We have a wheel refurbishment plant based at our head office in Orpington that can refurbish up to 180 wheels per day.

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Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,820)

456 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding repair

Excellent service informed of repair date and time. Andy messaged me to confirm arrival time and kept me updated. Apologised as needed further authorisation, so had to come back, confirmed to me all approved. Kept me updated again.
Andy was very professional and polite and undertook a top quality repair. cant see the dent or scratch at all. Outstanding service fully recommend Andy Truzzi and company.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Top quality service

Top quality service from start to finish. Alex did a brilliant job in repairing a dent and scratch on my car, going above and beyond to get the job done despite the rainy weather. Couldn’t be happier with the attention to detail and quality of the finish. Would highly recommend.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and repair.

Excellent service informed of repair date and time. Engineer rang on morning to confirm arrival. Engineer was extremely polite and wanted to get on the jobs in hand. He was here longer than expected as was not fully happy with his finished job due to the poor weather conditions. He then re did some of his work to get a perfect finish. Missing his lunch to get the job done. What an excellent service. The engineer is a credit to the company.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I was very happy with the work your technician did on my wheel repair. My insurance company said it would be at least a 30 day wait, but you guys called me the next day after the claim was approved and got me booked in for the following week.

The technician arrived promptly and got to work on the wheel. He was courteous of my property whilst in attendance and was very friendly.

Would recommend.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Scratch Repair

I don't have the guys name who carried out the scratch repair on my car, but he was extremely helpful and polite.
Once completed the car was as good as new.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Magic

Friendly chap, on time to the minute at the start of the window and magic removal of a set of deep wheel rim gouges. I really did not expect it to look like new. Thanks

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Job done in 15 minutes by Rhys

Job done in 15 minutes by Rhys! He sent text message the day before to confirm time he would be visiting, was there few minutes before time. Very friendly, polite, and respectful, and knew what he was going. He was done in no time, and left and my property clean. Was a pleasure having him!

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Had an issue with the alloy wheel…

Had an issue with the alloy wheel refurbishment which was raised with Rhys in the office. He kept me up to date through the process. He referred to Matt the regional manager who went out of his way to meet me and resolve the issue to my satisfaction. Would recommend!

3 September 2026
Unprompted review

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