Autoguard Warranties Ltd (United Kingdom) Reviews 

2,121
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 416 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful and providing a smooth, efficient process for handling vehicle repairs. Consumers also appreciate the prompt payouts and quick claim approvals, making the overall process reassuring and straightforward. However, some customers also noted frustration when certain repairs or diagnostic costs were unexpectedly not covered, leaving them out of pocket. Reviewers expressed disappointment regarding strict policy criteria that led to unexpected claim rejections and extra out-of-pocket expenses. A few people mentioned that communication could be improved when dealing with difficult decisions on policy coverage.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that staff are helpful, pleasant, and very... See more

Warranty

Customers consistently note ambiguous experiences with warranty services, as opinions and outcomes are... See more

Claim

Reviewers mention ambiguous feedback about claim, with many experiencing fast approvals and helpful support.... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and efficiency.... See more

Payment

Consumers find payment experiences to be satisfying, reporting that claims are processed and reimbursed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The adviser I was emailing, Carl Searles, was excellent. He replied so quickly, explained things for me, then chased up another department for me straight away. I will say I am rather annoyed that... See more

Company replied

Rated 5 out of 5 stars

Had some issue with my car which is booked in at a vw/audi specialist to get the warrenty work done my customer service and case handler is Syed hasnen and he went above and beyond to get my claim d... See more

Company replied

Rated 5 out of 5 stars

I bought a 3yr extended warranty with Autoguard nearly 2 years ago and I have made use of their service twice now. On both occasions, my expectations have been surpassed. The key things... See more

Company replied

Rated 5 out of 5 stars

Had my water pump fail on my Golf R, so contact my Autoguard Warranty to start a repair took 4 days for the whole process from start to finish including the repair (New Water Pump & Thermostat) from V... See more

Company replied


Company details

  1. Car Service
  2. Auto Insurance Agency
  3. Insurance Broker

Written by the company

Autoguard Warranties Ltd is a business to business provider of extended warranty and insurance services to motor dealerships. We take care of the financial liability a motor dealer has when they sell a used vehicle, in addition to creating upselling opportunities that benefit both dealership and customer alike.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(2,121)

411 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy app portal to put in claim…

Easy app portal to put in claim authorised within 48 hours.

18 February 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

If you can spare any time, we'd love for you to head to the app or play store to give our app a 5-star review too!

Rated 5 out of 5 stars

Hassle free experience

Two days after taking delivery of my car and EML appeared on the dashboard i booked it into the garage and between the seller and autogaurd warranty the problem was fixed no hassle just good cover.

10 February 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 1 out of 5 stars

Avoid

Avoid they have done the usual deny, dismiss and delay and the final offer was a fraction of the costs
Off to small claims court to see if this might focus the corporate minds
Avoid

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Had to make a claim recently and the…

Had to make a claim recently and the whole process was very straightforward. It was quick and easy to submit everything, and the communication was clear throughout. The claim was assessed promptly and paid out without any hassle.
Overall a very smooth experience when you actually need to use the cover, which is exactly what you want from a warranty.

5 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Purchased Autoguard when I brought my…

Purchased Autoguard when I brought my car, have recently had to use my policy with the help of the garage I brought my car from, must say 100% service from both, smooth transaction, would highly recommend when buying a new second hand car

11 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 1 out of 5 stars

Useless

Useless, waste of time and money, avoid

11 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi John,

We’re sorry to hear your feedback.

Your repair request was declined as the fault was traced to the media system head unit. Internal electrical components such as this are not covered under the Select plan.

We understand this is disappointing, but we aim to be clear and transparent about what is included within the plan.

Kind regards,
Autoguard Warranties

Rated 1 out of 5 stars

Very poor service!

Very poor service!! Carl from the claims department almost told me that I was trying to “scam” you guys. I had a fault come up on my car 4 days after renewing my contract. My car was absolutely fine before that. When i tried to make a claim it was declined stating the fault was pre- existing. Which is not true!! I have been with you guys for over a year and I thought I would have been treated better. There was no help just “ we can’t do anything”. Absolutely shocking service!!

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking company

Absolutely shocking company, hide behind small print, the warranty is not worth the paper it’s written on, covers very little and the level of cover was completely pathetic

21 February 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Tim,

We’re sorry to hear about your experience and appreciate your feedback.

Following assessment, your repair request was declined as the issue was caused by excess oil leading to contamination of components, which falls outside of the cover provided under the Premium with Assist plan.

However, we acknowledged your concerns regarding diagnostic costs and, as a goodwill gesture, agreed to cover these.

We understand this is frustrating, but we aim to be clear and transparent about what is included within the plan.

Kind regards,
Autoguard Warranties

Rated 5 out of 5 stars

Peace of mind …

From start to finish the transaction was as smooth as ine would expect, I took my CLA45s AMG to MB main dealer for diagnostics & health check, 1 mechanical issue & 1 wear and tear issue identified, had the works carried out by MB - i paid them directly and processed a claim for the mechanical issue, after all documents were filled in accordingly, I was reimbursed by autogaurd within 5 days from submitting my claim.

Well done autogaurd a pleasure to do business with and the peace of mind is priceless.

Thank you

16 February 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Collapsed dial on Steering Wheel

2nd claim of my 6 month warranty. Very smooth process before getting full amount of my claim approved.
Can fully recommend an Autoguard Warranty.

9 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, quick & easy, very impressed

23 February 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Sorted and paid for in quick time

Sorted and paid for in quick time, worked with my garage i use.
Only had the car a month, so glad i bought the warranty

2 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Excellent service

Staff was so helpful, kind and friendly Excellent service all round

4 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

I have warranty with autoguard and I…

I have warranty with autoguard and I went to a vat registered garage they let autoguard what the problem was and they accepted fairly fast and they reimbursed me within 5 days!

27 February 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Good communication

Good communication

26 February 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

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