Audley Travel Reviews 

4,986
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 580 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the meticulously planned itineraries, exceptional local guides, and the seamless organization of their dream holidays across the globe. Customers consistently appreciate the completely stress-free booking process, noting that specialists listen closely to their preferences and provide attentive support throughout their entire journeys. However, some reviewers were not happy with communication issues, noting a lack of responsiveness and delayed replies regarding their scheduled appointments. A few other people also felt that the overall level of service fell short of expectations, experiencing organizational difficulties and feeling that initial promises were not fulfilled.

What people talk about most

Holidays

Consumers find holidays to be an overwhelmingly positive and unforgettable experience. Reviewers frequently... See more

Staff

Clients share positive opinions on staff, noting their exceptional knowledge, responsiveness, and attention... See more

Service

Users describe positive interactions with service, highlighting that specialists listen carefully to their... See more

Location

Reviewers highlight positive aspects of location, frequently praising the wonderful choices of destinations... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as seamless, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Trip to Borneo.Our agent Charlotte planned everything in detail. Accommodation was great and drivers etc were all on time. We would never have been able to plan such a detailed itinerary on ou... See more

Rated 5 out of 5 stars

Went on safari in Kenya and then on to Zanzibar for my 40th birthday so really wanted something special and I'm so glad I went through Audley. From the moment we caught our plane out to the moment we... See more

Company replied

Rated 5 out of 5 stars

Laura Coughlin curated the most memorable trip to Tanzania. Every detail was thoughtfully planned making our entire experience seamless. Every lodge and camp was exceptional and we felt truly welco... See more

Company replied

Rated 5 out of 5 stars

Audley were outstanding, we felt so ‘looked after’ for the booking process, the pre-trip check in, whilst we were away and when we got back. Booking through Audley made our trip feel extra specia... See more

Company replied


Company details

  1. Cultural Tours Provider
  2. Boutique Hotel
  3. Cruise Travel Agency
  4. Tour Agency
  5. Tour Operator
  6. Travel Agency

About Audley Travel

Written by the company

We’re experts in individually designed travel, creating meaningful journeys in more than 80 destinations across all seven continents. We’ve spent nearly 30 years building trips around what you want to see and how you want to feel, where you define every aspect. We’ll put you in the hands of a dedicated destination specialist, someone who knows where you’re headed because they’ve been there themselves. They’ll plan your trip down to the finest detail, choosing experiences that call to you and introducing you to local guides who are top in their field. Because we know that the best way to see the world is your own.

Why journey with us?

Written by the company

A trip as individual as you
Your ideas, our intuition. The two come together to create a journey that’s uniquely yours.
A dedicated expert, from start to finish 
From your starting conversation, your specialist is the expert you can rely on at every step.
Meaningful experiences, real connections
If you have a particular passion, we’ll find ways for you to explore it, accompanied by guides who’ll bring everything to life.
The travel experts you can trust
We put the same emphasis on taking care of you while you’re away as we do on creating your trip, and we're there for you 24/7.

Contact info


4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,986)

561 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vietnam - From North to South

Just back from a 2 week trip to Vietnam organized thru Audley Travel.

We were blown away by the quality of the accommodations, the variety of the trips, the smoothness of the location transfers, the quality and friendliness of the drivers and guides and overall the wonders of the country that has quickly become one of our destination favorites.

Hannah Alderson at Audley was immense throughout and her knowledge and experience clearly helped make this trip something that we will never forget.

14 April 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Daniel,

Thank you so much for sharing your experience.

We’re delighted to hear that your journey through Vietnam was such a great one. We’re especially pleased to hear Hannah played such a key role in shaping an unforgettable trip.

We’ll be sure to pass along your kind words, and we hope to plan another incredible trip with you in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Splendid adventure in Singapore & Indonesia

We’ve just had a fabulous holiday in Singapore & Indonesia - all thanks to Mat Hall from Audley. Our bucket list request was to swim with whale sharks & when I initially spoke to Mat I was looking at the Philippines. Mat suggested we would be better going to Indonesia & are we glad we took his advice. It has been fabulous.
The hotels he recommended in Singapore & Bali were faultless and the sailing trip we did with Sea Trek was so memorable.
A huge thank you to Mat for the planning & care he took in ensuring our holiday was unforgettable.

6 April 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Jane,

Thank you for sharing such a fantastic review.

We’re thrilled to hear that Mat helped turn your whale shark dream into such a memorable adventure.

Your kind words about Mat’s care and planning mean a great deal, we’re thrilled your holiday was everything you hoped for.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Great experience travelling with Audley

Audley’s Hannah Alderson organised our trip to Kuala Lumpur & Bornéo. Hannah took time to listen to our travel style and desires and came up with a perfectly balanced itinerary that perfectly suited our needs. The trip certainly lived up to our expectations and we were confident knowing that Audley were there to support us if we needed it. Hannah is knowledgeable and conscientious and we were greatly impressed by both her and Audley. Only a few days after returning we have already contacted Audley to book another trip.

15 April 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Lisa,

Thank you for sharing such a fantastic review.

We’re so pleased to hear that Hannah created an itinerary that matched your travel style so well and that your time in Kuala Lumpur and Borneo delivered exactly what you were hoping for.

It’s great to know you felt supported throughout and we’re thrilled you’ve already been in touch to plan your next journey.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Our family trip to northern Italy was nothing short of incredible! Over 10 unforgettable days, we explored Venice, Lake Garda, and Portovenere, and every moment was perfect. The itinerary was meticulously planned, our accommodations were top-notch, and transportation was seamless.

A special shoutout to Sarah, who made our journey a core memory—her attention to detail and understanding of what truly mattered to us exceeded all our expectations. We are so grateful for the experience, the beautiful memories we created, and the peace of mind we had throughout the trip. We will definitely be returning to Audley for our next adventure! Grazi!!

16 April 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi Michelle,

Thank you so much for sharing your wonderful experience, and for trusting us with your trip to Italy! We're so glad to hear that Sarah's expertise and attention to detail made your trip possible. We love to hear that you had peace of mind and were able to make beautiful memories!

Thank you for your thoughtful words. We'd be thrilled to help with your next journey whenever you're ready!

Best wishes,
Audley Travel US

Rated 5 out of 5 stars

A superb trip to Japan organised by…

A superb trip to Japan organised by Manon and her team at Audley Travel. One of the best organised and interesting holidays we have done in a long time. First class.

5 April 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Michael,

Thank you for your wonderful review.

We’re delighted to hear that your trip to Japan was such a memorable experience. Manon will be thrilled to know her planning made your holiday so seamless.

We truly appreciate your kind words and hope to help you plan another exceptional journey in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Megan Capon organised our recent trip…

Megan Capon organised our recent trip to South Africa. She is fantastic and listens to everything you request, then makes it happen. From start to finish she was exceptional at her job. Being our first time in SA we were a little nervous so wanted to use a ‘Which’ Trusted company as it guarantees the best service, and it’s what we got. It went flawlessly and so grateful for Megan’s assistance in our self drive tour of Cape Town to Plettenburg Bay along the Garden Route. This was the best holiday we’ve had. South Africa is amazing and if it’s on your bucket list, call Audleys and request a call back from Megan!

11 April 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Debbie,

Thank you for your fantastic feedback.

We’re delighted to hear that your South Africa trip was everything you hoped for. Megan will be thrilled to know her care and attention made your first visit feel memorable.

It’s great to hear your Garden Route journey was such a success, and we truly appreciate your trust in us. We hope to help you plan another unforgettable adventure in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Family trip to Italy was a 5-star because of Leah!

Family trip to Italy was a 5-star experience! Leah Saulnier from Audley Travel could not have done a better job. She came in under cost, made all of our requests a reality and made every day and experience a special one. She used her past experiences to determine the best options for us! I am recommending Leah anyone who is planning a trip to Italy.

29 March 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi Kevin,

Thank you for taking the time to share your comments about your recent trip with us! We are so happy to hear that Leah did such a wonderful job planning your trip to Italy.

We will pass your thoughtful words along to Leah and her manager. We'll be here to help whenever you're ready to plan your next adventure!

Warm Regards,
Audley Travel US

Rated 5 out of 5 stars

We’ve travelled a large number of times…

We’ve travelled a large number of times with Audley to a range of destinations throughout the world over the past 9 years and have never been disappointed. The process from beginning to end is always customer focussed and of the highest standard. On the very odd occasion when something outside Audley’s control has gone wrong they or their local ground agents have acted swiftly to sort things out. I couldn’t recommend them more highly.

29 April 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear JB,

Thank you so much for your continued trust over the past nine years.

We’re delighted to hear that every journey has lived up to expectations and that you’ve felt supported even when the unexpected happened.

Your recommendation means a great deal to us, and we look forward to helping you plan many more memorable trips.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Excellent organisation by Audley

Excellent organisation by Audley, great guides, fabulous wildlife and locations.

12 April 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Honor,

Thank you for your review.

We're thrilled to hear you enjoyed the guides, the incredible wildlife and locations. It means a lot to know the experience delivered exactly what you were hoping for.

We will pass on your feedback to Robert and hope to assist you in planning another adventure in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Excellent organisation and support…

Excellent organisation and support whilst away. Knowledgeable agent.

28 April 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Jean,

Thank you for your kind feedback.

We're so pleased to hear you felt well supported throughout your trip and found Becky's knowledge so valuable. It’s great to know the organisation made a real difference to your experience.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Excellent high quality trip to Sri Lanka

Madeleine Lyles is an outstanding country expert at Audley Travel. She organised our recent 2 week trip to Sri Lanka. She had lots of local knowledge and matched a superb itinerary to meet our requirements. Every detail covered and communicated.
Top quality documents and communication. I would definitely recommend Maddie and Audley Travel.

11 April 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dea Richard,

Thank you for sharing such a fantastic review.

We’re delighted to hear how much you valued Madeleine’s knowledge, organisation and attention to detail throughout your Sri Lanka trip.

Your recommendation means a great deal to us and we hope to assist you again in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Another outstanding experience with Audley !

We had a wonderful 3 weeks in Japan with a very well-advised itinerary from Audley. We've used Audley for all our long-haul holidays for 12 years now and they consistently deliver added value to our experiences at every stage of the planning and delivery process. The knowledge and expertise of their specialists and in-country guides is exceptional and we would thoroughly recommend them to anyone looking to ensure their experience is as seamlessly delivered and memorable as it can be !

13 March 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear KS,

Thank you for sharing such a fantastic review.

We're delighted to hear that your three weeks in Japan were everything you hoped for.

It means a great deal that you’ve trusted us with your long-haul travels for over 12 years, and we’re thrilled to continue delivering experiences that feel truly special.

We hope to help you plan another incredible adventure in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Flawless Travel Experience

Flawless! I had the pleasure of working with Scott Johnson from Audley. He organised a trip for my sister an I to the Galapagos Islands. It was a seemless experience. Every last thing was considered and arranged. At all steps in our journey there was a friendly assistant to guide us. For a trip like this it was invaluable to be helped this way, especially where special passes are required at the airport for entry to The Galapagos. On line meetings were arranged by Scott to ensure that all was well, both before and after the trip. We received plentiful information ahead of the trip, including personalised very smart folders detailing everthing that you could imagine.

The booking process and execution of the plan were both very supportive and straightforward.

Putting together a trip like this takes a great deal of organisation and planning - Scott and Audley delivered a totally professional experience and I cannot recommend them highly enough.

16 April 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Andrew,

Thank you for your glowing review regarding your trip to The Galapagos.

We are so pleased to hear that you had such fantastic service and support from Scott from start to finish.

Thank you again for your recommendation, and we hope to assist you again in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Top notch

Couldn’t be more impressed with Audley Travel. The entire process was seamless, organized and any questions or concerns were answered promptly with great explanation. Highly recommend!

14 April 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi Glenn,

Thank you for taking the time to share your comments about your recent trip with us! We are so happy to hear that you had an easy, well-thought out, and supported experience on your journey to the Maldives. We'll be here to help whenever you're ready to plan your next adventure!

Best,
Audley Travel US

Rated 5 out of 5 stars

A thoroughly professional service.

We set out what we wanted to see and the pace we wished to visit places at. Our consultant, Charlotte Callin prepared an itinerary with some other suggested sights to consider and a great adventure was planned, keeping to exactly what we wanted. Before the holiday, we received detailed and clear information in the form of a file that became our invaluable bible for the trip. Charlotte called us before we left home to make sure we were clear about the trip. All in all, a brilliantly prepared bespoke tour and a very professional service. Well done Charlotte.

27 April 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Simon,

Thank you for your review.

We are so pleased to hear that you received such professional service from Charlotte, and that her care and knowledge contributed to such a great trip. We will be sure to pass your kind words on to her.

Kind regards,
Audley Travel UK

Rated 1 out of 5 stars

Booked an expensive 5 day tour in Rome…

Booked an expensive 5 day tour in Rome and Naples. My requests were ignored, we missed key historic sites, and tours were switched from what we requested. If you are looking for custom private tours, use someone else. Audley just consolidates mass market tours. Our private tour of Pompeii had 10 people and half didn’t speak English. Feel like it was a complete bait and switch operation.

23 April 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi Richelle,

Thank you for taking the time to share your feedback. We’re very sorry to hear that this experience hasn’t met the expectations you had for your trip, and we appreciate you bringing this to our attention.

Providing thoughtfully planned, high‑quality travel experiences is extremely important to us, and we take concerns like this seriously. A member of our Client Experience team will be reaching out to you directly to better understand what happened and discuss next steps.

Best regards,
Audley Travel US

Rated 5 out of 5 stars

Personalized South African Adventure

I recently returned from a 13 day Audley South African tour. Thora Taylor did an exceptional job of planning and communicating every detail of the trip. She planned the flights, individual transfers within the tour, three very different and wonderful places to stay, (including a B & B, a tented Safari and a guesthouse) and several day discovery tours and specialty eating opportunities. I have been on numerous tours previously and this was among the best. I attribute that to Thora and her teams knowledge of the area, her personalized attention to my wishes and her ability to think through the details. Internet, written and telephone communication were key. I would highly recommend Audley and Thora

6 April 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi Bernie,

Thank you so much for sharing your experience, and for trusting us with your trip to South Africa! We're so glad to hear that Thora's expertise and ability to think through the details made your trip possible!

Thank you for your thoughtful words. We'd be thrilled to help with your next journey whenever you're ready!

Best wishes,
Audley Travel US

Rated 5 out of 5 stars

This is my second trip with Audley

This is my second trip with Audley. My first one was fall 2025 to Australia and Tasmania. I was great- exceeded my expectations! At the last minute, I had vacation time that matched when the tulips should peak in Amsterdam,Netherlands. I checked a lot of tours that had set dates and itineraries that did not match my time frame. They were unwilling to customize a trip for me so I reached out to Audley. My trip specialist was Samantha Sutherland. She is fabulous. She listened to my interests and tailored a trip- flight, hotels, event tickets, transfers to various locations perfectly. I had an absolutely spectacular trip! It was totally stress free and hit all of my requests for places to visit but also left time for me to explore on my own. I love the pre trip visit, the hard copy booklet of my trip as well as the App has my entire trip on it. The post visit is great too as they truly value feedback and ideas for other things to do in the country. I recommend Audley travel highly and have already started planning my third trip with them for Madagascar. I am positive that they will see me on a number of trips in the future.

10 April 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Barbara,

Thank you for the lovely review! We’re thrilled to hear that your second trip with Audley was such a success and that Samantha Sutherland was able to tailor a seamless, stress‑free experience for you in Amsterdam. It’s wonderful to know everything from planning to travel support met expectations.

We’ll be sure to share your kind words with Samantha and the team. We’re excited to help plan your upcoming adventure to Madagascar and look forward to traveling with you again soon!

Warm Regards,
Audley Travel US

Rated 5 out of 5 stars

Our experience with Kelly Edwards…

Our experience with Kelly Edwards through Audley travels was exceptional from start to finish. She created a truly customized and personalized vacation for a family of four including two teenagers and every detail was thoughtfully planned. Communication throughout the process was excellent. We always felt informed and prepared which made a big difference in traveling internationally. The accommodations were not only beautiful, but perfectly located, allowing us to fully enjoy each destination without unnecessary stress. The excursions were spot on, engaging, well, organized, and perfectly situated for both adults and teens is struck a great balance between sightseeing, culture and downtime. What really set Audley travels apart was the ongoing support during the trip. Knowing we had a resource in Italy to contact if anything that came up, provided incredible sense of reassurance. Traveling in a different country comes with a lot of moving parts especially with kids and having expert guidance to help navigate it all with truly priceless. A special thank you to Kelly Edwards, who was amazing to work with—attentive responsive experienced and clearly dedicated to making our trip unforgettable. We would highly recommend Kelly Edwards if you are planning on traveling to Italy, and want a seamless personalized travel experience.

28 March 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Mae,

Thank you for the lovely review! We’re delighted to hear that you had such a positive experience working with Kelly and felt supported throughout your journey. It truly sounds like it was an incredible trip for your family.

We’ll be sure to pass along your kind words to Kelly and her team. We hope to have the pleasure of planning another adventure with you again soon.

Warm regards,
Audley Travel US

Rated 5 out of 5 stars

Making Hard Logistics Look Easy

Ours was a trip with a lot of complicated logistics: myself, my wife, and 10-year-old granddaughter heading to South Africa from Washington, DC, meeting up with our 13-year-old granddaughter flying unaccompanied from New Zealand. Thora Taylor from Audley set it all up just right, then reset it on the fly after the Iran war blew up our plan to all meet in Dubai and go on to South Africa from there. She also did a great job of listening carefully to what we wanted and finding us lodging in Cape Town and on safari in Kruger National Park that was perfect without being budget busting. Couldn't be more satisfied!

6 April 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi Howard,

Thank you so much for sharing your experience! We're so happy to hear that Thora made the planning process seamless and was quick to help you pivot when plans changed. It's wonderful to know that you were completely satisfied and that her lodging recommendations exceeded your expectations.

We'd love to help plan your next adventure whenever you're ready!

Best wishes,
Audley Travel US

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look