Audley Travel Reviews 

4,966
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 583 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly knowledgeable specialists and staff for their exceptional service, making the entire booking process and trip planning effortless. Reviewers frequently highlight the meticulously planned, bespoke itineraries that perfectly match their desires, ensuring memorable and stress-free holidays. Customers consistently report that every element of their trips, from accommodations to transfers and activities, was flawlessly executed. Many people also appreciate the high quality of the selected locations and hotels, often describing them as exceptional, comfortable, and perfectly situated.

What people talk about most

Holidays

Consumers find holidays to be positive, with many reviewers describing their trips as amazing, incredible,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their knowledge, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the meticulous planning and personalized... See more

Location

Users describe positive interactions with location, highlighting a variety of fantastic city hotels, jungle... See more

Booking process

Customers had positive experiences with the booking process, finding it stress-free and well-organized, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Audley were outstanding, we felt so ‘looked after’ for the booking process, the pre-trip check in, whilst we were away and when we got back. Booking through Audley made our trip feel extra specia... See more

Company replied

Rated 5 out of 5 stars

We wanted a special tour to Southern Africa for our Golden Wedding. Harriet arranged the most magical trip to Cape Town, Safari and Victoria Falls while keeping to our budget. We have fabulous memori... See more

Company replied

Rated 5 out of 5 stars

Laura Coughlin curated the most memorable trip to Tanzania. Every detail was thoughtfully planned making our entire experience seamless. Every lodge and camp was exceptional and we felt truly welco... See more

Company replied

Rated 5 out of 5 stars

Recently returned from a 14 night yacht cruise around the Galapagos Islands plus two overnights on land (Quito and Puerto Ayora) as a solo traveller. Superbly organised through their ground agents... See more

Company replied


Company details

  1. Cultural Tours Provider
  2. Boutique Hotel
  3. Cruise Travel Agency
  4. Tour Agency
  5. Tour Operator
  6. Travel Agency

About Audley Travel

Written by the company

We’re experts in individually designed travel, creating meaningful journeys in more than 80 destinations across all seven continents. We’ve spent nearly 30 years building trips around what you want to see and how you want to feel, where you define every aspect. We’ll put you in the hands of a dedicated destination specialist, someone who knows where you’re headed because they’ve been there themselves. They’ll plan your trip down to the finest detail, choosing experiences that call to you and introducing you to local guides who are top in their field. Because we know that the best way to see the world is your own.

Why journey with us?

Written by the company

A trip as individual as you
Your ideas, our intuition. The two come together to create a journey that’s uniquely yours.
A dedicated expert, from start to finish 
From your starting conversation, your specialist is the expert you can rely on at every step.
Meaningful experiences, real connections
If you have a particular passion, we’ll find ways for you to explore it, accompanied by guides who’ll bring everything to life.
The travel experts you can trust
We put the same emphasis on taking care of you while you’re away as we do on creating your trip, and we're there for you 24/7.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(4,966)

579 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Tanzania, Zanzibar, Mauritius trip

We traveled to Tanzania, Zanzibar and Mauritius for 3 weeks, and every single day was amazing. We went on safari for about a week, followed by a week each in Zanzibar & Mauritius. Laura Coughlin at Audley listened to what we wanted and used our input to plan the ideal trip. We on safari to Nyerere & Ruaha National Parks, then stayed in oceanfront resorts on the islands. Audley's deep knowledge of the area & reliable in-country partners made this trip smooth from start to finish as we moved from location to location. I wasn't quite sure what to expect, but this was an ideal trip. Laura sorted out the logistics, & then all we had to do was look at the animals, admire the scenery, tour the historical & natural sites, & relax. Will use them again.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing trip to Borneo

David was incredibly kind, knowledgeable, and helpful in organising our trip to Borneo, which was one of the best holidays we’ve ever had. He kept us updated throughout the booking process, everything was arranged efficiently, and we felt supported every step of the way. We highly recommend David and the team at Audley to anyone planning a trip to Asia.

10 July 2026
Unprompted review
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Reply from Audley Travel

Dear VL,

Thank you for sharing such lovely feedback.

We’re delighted David helped craft a trip that felt seamless and truly memorable. We really appreciate your recommendation and are thrilled your holiday was one of your best.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Golden Wedding

We wanted a special tour to Southern Africa for our Golden Wedding. Harriet arranged the most magical trip to Cape Town, Safari and Victoria Falls while keeping to our budget.
We have fabulous memories and we knew that Audley were the only people to use for this trip.

2 July 2026
Unprompted review
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Reply from Audley Travel

Dear Nicky,

Thank you for sharing such lovely feedback.

We’re delighted Harriet created a magical Golden Wedding trip, and It means a lot that you trusted us for such a special celebration.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Outstanding Travel Experience

Audley were outstanding, we felt so ‘looked after’ for the booking process, the pre-trip check in, whilst we were away and when we got back. Booking through Audley made our trip feel extra special and stress free knowing that all the in-country transfers were organised for us. We couldn’t recommend them more! Natasha, Africa Specialist, was fabulous and hit all the things we wanted!

We booked our Honeymoon with Natasha in Jan 2025, 18 months before travel. This meant that the conflict in the Middle East affected our travel plans; Audley/Natasha dealt with this flawlessly, resulting in a change in itinerary of only an hour or two which was a million miles from what we expected.

If you want a special trip with out stress and tailored perfectly then book with Audley!

5 June 2026
Unprompted review
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Reply from Audley Travel

Hi Ash,

Thank you so much for sharing your wonderful review.

We're thrilled to hear your honeymoon was such a success and that Natasha helped create a trip that felt special, stress-free and perfectly tailored to what you were looking for.

It's especially lovely to hear that you felt well looked after throughout the entire journey, and that the changes to your travel plans were handled so well along the way.

We hope to help you plan another incredible adventure in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

What an amazing holiday in Borneo

What an amazing holiday in Borneo. Fantastic city hotel, jungle lodge, and island resort. Could not have gone any better, and Charlotte was a sensation.
Thank you so much

6 July 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi DA,

Thank you for sharing your wonderful review.

We're delighted to hear you had such an amazing time in Borneo and that you enjoyed every part of your trip, from the city hotel and jungle lodge to the island resort.

It's especially lovely to hear Charlotte helped make the experience so memorable.

We really appreciate your kind words and hope to help you plan another incredible adventure in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Superb trip to the Galapagos

Recently returned from a 14 night yacht cruise around the Galapagos Islands plus two overnights on land (Quito and Puerto Ayora) as a solo traveller. Superbly organised through their ground agents who escorted me from airport to hotel to airport to cruise, I was very well looked after by personable and knowledgeable staff.

The cruise itself was fantastic - the yacht was very comfortable, the crew were really friendly and welcoming, the naturalist guide was excellent and we saw amazing wildlife and volcanic scenery. I couldnt have wished for better.

8 July 2026
Unprompted review
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Reply from Audley Travel

Hi NJK,

Thank you for sharing your wonderful review.

We're delighted to hear you had such a fantastic time in the Galapagos and that everything ran smoothly throughout your journey. It's especially lovely to know you felt so well looked after and enjoyed the incredible wildlife, scenery and cruise experience.

We really appreciate your feedback and hope to help you plan another unforgettable adventure in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Another great trip with Audley

Co-ordinated by Charlotte, a really enjoyable and memorable trip through Malaysia/Singapore. As usual, proved to be in very good hands with Audley ...a nice mix of very good and/or interesting hotels, the connections/transfers/ticketing/excursions all worked seamlessly. Though rarely needed, local agents responded very quickly to messages/queries. Audley our go-to company for bespoke multi-location long haul vacations.

25 June 2026
Unprompted review
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Reply from Audley Travel

Dear JPH,

Thank you for sharing such positive feedback.

We’re delighted Charlotte helped craft such a memorable journey through Malaysia and Singapore.

We’re honoured to be your go to for long haul adventures and look forward to planning the next one with you.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Honeymoon of Dreams

It’s difficult to put into words just how incredible our honeymoon was, but we owe so much of it to Audley Travel.

From the very first conversation with Charlotte, we knew we were in good hands. She took the time to understand exactly what we wanted and created an itinerary that was absolutely perfect for us. Every detail was taken care of, so all we had to do was enjoy the experience.

Our journey began with two wonderful nights in Kuala Lumpur in a beautiful luxury hotel before heading to Kuching, where we spent five unforgettable days discovering the incredible wildlife and culture of Sarawak. During our stay we enjoyed a fantastic day exploring Bako National Park, visited the orangutan sanctuary, took a memorable river cruise to see the rare Irrawaddy dolphins, and experienced the vibrant atmosphere of the local night market. Every excursion was expertly organised and gave us a real appreciation for the beauty of Borneo. We then ended our honeymoon with five nights of complete paradise on Gaya Island, where we relaxed in absolute luxury and reflected on the most amazing two weeks of our lives.

Everything worked seamlessly. Every transfer was waiting for us, every hotel exceeded our expectations, and every guide was friendly, passionate and genuinely cared about making our trip special. We never once had to worry about logistics – we simply enjoyed every single moment.

Charlotte deserves a huge thank you. Her organisation, attention to detail and thoughtful planning made what was already a once-in-a-lifetime trip even more special. She created memories that we’ll treasure forever.

This wasn’t just the best holiday we’ve ever had – it was the perfect honeymoon and an experience we’ll never forget. We came home with incredible memories, thousands of photos and a real love for Borneo and Malaysia.

Thank you, Charlotte and everyone at Audley Travel, for giving us the honeymoon of our dreams. We can’t wait to travel with you again.

23 June 2026
Unprompted review
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Reply from Audley Travel

Hi Chris,

We are absolutely delighted to hear that your honeymoon was such an incredible and unforgettable experience.

It brings us immense joy to know that every detail contributed to the perfect trip, and knowing that we helped craft the honeymoon of your dreams and that you returned with such a love for Borneo and Malaysia truly makes our day.

We really look forward to hearing all about your next adventure with us.

Kind regards,
Audley Travel UK

Rated 1 out of 5 stars

I will never get over my terrible…

I will never get over my terrible experience with Audley Travel. They’ve destroyed our lives. Don’t touch them.

20 June 2026
Unprompted review
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Reply from Audley Travel

Dear Sarah

We are sorry to read that you continue to feel this way about your experience. As previously noted, we have taken your concerns extremely seriously. Our Directors' Office has engaged with you directly regarding the issues you raised, and we have spent considerable time carefully reviewing the events surrounding your booking. Having considered all of the information available, this review process has now concluded

Kind Regards
Audley Travel - Directors' Office

Rated 1 out of 5 stars

We have been travelling with Audley for…

We have been travelling with Audley for 12yrs.
I am sorry to report that the personalisd service they were so good at has now lapsed to that as a general travel agent
Unfortunately due to poor service we won’t use their services again

11 July 2026
Unprompted review
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Reply from Audley Travel

Hi Anne,

We're very sorry that your experience has fallen short of the standards you've come to expect from us over the past 12 years.

We understand you are currently in contact with our Duty Office team while travelling and a member of our Directors' Office has also reached out to offer support.

We would welcome the opportunity to discuss your experience further when you return home. We hope you are able to enjoy the remainder of your trip, and we look forward to speaking with you soon.

Kind regards, Audley Travel UK

Rated 5 out of 5 stars

Audley Travel - an excellent travel partner

Audley Travel were great to work with and definitely took any stress away that comes with trying to book complicated travel arrangements on your own. Mark Robinson was very knowledgeable and helpful and I felt he listened to us and made really useful suggestions. He was also very quick to respond when we had a query regarding an internal flight during the holiday

25 May 2026
Unprompted review
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Reply from Audley Travel

Hi Jacqueline,

Thank you for your wonderful review.

We’re so pleased to hear we helped make your trip planning feel effortless and that Mark’s knowledge made a real difference. It’s wonderful to know your experience felt smooth and stress free from start to finish.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Audley Travel to Borneo

I cannot recommend Audley Travel, and Mark Robinson, enough. We enjoyed an amazing trip to Borneo and Mark asked all the right questions so that our trip was personalised and perfect for us. In Borneo all transfers were timely & comfortable. The guides were incredibly knowledgeable and friendly. A perfect trip!

25 May 2026
Unprompted review
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Reply from Audley Travel

Dear Jane,

Thank you for this wonderful feedback.

We’re delighted to hear your Borneo adventure was such a success and that Mark’s planning helped shape a trip perfectly suited to you.

We truly appreciate your recommendation and are thrilled your journey felt perfect from start to finish.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Tanzania-Serengeti

Laura Coughlin curated the most memorable trip to Tanzania. Every detail was thoughtfully planned making our entire experience seamless. Every lodge and camp was exceptional and we felt truly welcomed, spoiled and never rushed. The staff at each camp (Dunia and Olakira) genuinely cared about creating an unforgettable experience for us. On our last day at the Olakira camp, we got to witness the season’s first zebras make the crossing (safely 😅) across the Mara River. It was an extraordinary moment that we owe to the expertise and perseverance of our incredible guide, Daniel.
We returned home with memories we’ll treasure forever and owe it all to Laura and Audley.

11 June 2026
Unprompted review
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Reply from Audley Travel

Hi Pervin,

Thank you for taking the time to leave such a wonderful review! We are so happy you had a memorable trip to Tanzania.

We are thrilled you felt every detail was thoughtfully planned, creating a seamless experience. We will make sure to share your feedback with Laura and her manager.

Thank you for choosing Audley. We’re so pleased you returned home with memories you'll treasure forever, and we hope to help plan another unforgettable journey in the future.

Best Regards,
Audley Travel US

Rated 5 out of 5 stars

Fantastic European Vacation

We had an amazing experience with. Audley travel and Sarah Quigley. She put together an amazing trip for my family to Switzerland and Italy. This was our first time to Europe and it was a wonderful experience. Everything from our transportation to hotels and excursions all went as planned and everything set up for us was just what we wanted. They listened to what we wanted and they delivered it for us. I would highly recommend using them to help set up your vacation!

2 June 2026
Unprompted review
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Reply from Audley Travel

Hi Kelly,

We are so happy to hear that you had an amazing experience with Sarah and a wonderful time in Europe! We are so glad to see that our tailor-made trips delivered for you and your family.

We will be sure to share your thoughtful words with Sarah and her manager. We are ready whenever you are to help you plan your next vacation!

Warm Regards,
Audley Travel US

Rated 5 out of 5 stars

A fantastic safari trip

Robyn curated a fantastic safari trip to South Africa for us. The accommodation and service at our Simbavato Hilltop Lodge was excellent, overlooking a lake with a family of hippos who loved showing off! The guides were very knowledgeable and we saw the Big 5 and more. Cape Town is a beautiful city and we thank Robyn for organising our day trips and itinerary there too.

21 June 2026
Unprompted review
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Reply from Audley Travel

Dear Karina,

Thank you for sharing your wonderful review.

We are so pleased to hear how much you enjoyed your safari trip to South Africa. We will be sure to pass on your kind words to Robyn and her management.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

We booked our honeymoon to South Africa…

We booked our honeymoon to South Africa and Mauritius through Audley Travel and had a fantastic experience. The itinerary was thoughtfully planned, everything ran smoothly, and the balance between safari, exploring and relaxing was perfect. The team were knowledgeable, responsive and easy to deal with throughout. A truly unforgettable trip and we would happily recommend Audley.

8 May 2026
Unprompted review
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Reply from Audley Travel

Hi Tom,

Thank you so much for sharing this feedback. We’re thrilled to hear your honeymoon was everything you hoped for, and It’s great to know the balance of safari, exploring and relaxing felt just right.

We are also pleased that our team made the experience smooth from start to finish. We really appreciate your recommendation and hope to help you plan another incredible adventure in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

I'm still smiling

I chose Audley as they ticked all the boxes of the experiences I wanted as a solo traveller to Equador, the Amazon and Galapagos.
It was amazing! I felt safe and looked after throughout my trip, and saw and did all the things I had dreamed of. And more.
Amy Smale, my travel advisor, tailored my trip to suit me, was in regular contact to make sure I was happy and prepared. She was as excited as me for my big trip! Thank you Amy, you made my big celebration that much more special.

10 June 2026
Unprompted review
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Reply from Audley Travel

Hi Lesley,

What a wonderful review - thank you.

We’re thrilled your trip exceeded expectations and that Amy’s support made your celebration unforgettable.

It sounds like you had an incredible time, and we hope to help you plan another adventure soon.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Eric at Audley travel was exceptional

Eric helped us plan our trip to Portugal. He really listened and got a good feel for what our family likes to do on vacation. Every excursion he booked us on was exceptional. The trip went seamlessly. I’ve used other agencies in the past and not had such a good result. I want to thank Eric and Audley travel for putting together a trip my family will remember for a lifetime!

28 May 2026
Unprompted review
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Reply from Audley Travel

Hi Nikki,

Thank you for taking the time to leave a review! We are so happy to hear your trip went seamlessly.

We are thrilled you felt Eric really listened and got a feel for what your family likes, booked exceptional excursions, and overall put together a trip your family will remember for a lifetime. We will make sure to share your feedback with him and his manager.

We hope to plan another vacation for you and your family again!

Best Regards,
Audley Travel US

Rated 5 out of 5 stars

Paradise in Zanzibar

We wanted a small resort in Zanzibar, a bit of luxury, a lot of relaxation with a casual relaxed feel and we also wanted to visit Zanzibar. Isabelle at Audley ticked all of our boxes - based also on her personal experience at the Zawadi Resort. Everything she told us about was absolutely true and she understood our brief perfectly. We had the most amazing time. We have used Audley for many years and really would not trust out precious holiday plans with anyone else. Their specialists are so knowledgable, friendly and efficient. Really recommend the resort and certainly would recommend Audley.

13 June 2026
Unprompted review
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Reply from Audley Travel

Dear Julie,

Thank you for such a warm review.

We’re delighted Isabelle understood exactly what you were looking for and that Zawadi Resort lived up to every expectation. It’s wonderful to hear your trip was as relaxing and memorable as you hoped. We truly appreciate your long standing trust in Audley and your kind recommendation.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Grace Naylor was amazing as our Iceland…

Grace Naylor was amazing as our Iceland specialist ! We had a once in a lifetime trip and it couldn't have gone smoother thanks to Grace's planning.She was patient in answering all of my questions and the back and forth about the itinerary. All of the services she booked were incredible and at a very high standard. Couldn't recommend her more!

25 June 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Florence,

Thank you for sharing this.

We’re delighted your Iceland trip was everything you hoped for, and that Grace's care, patience, and planning made it all feel effortless. Your recommendation means a lot and we hope to help you plan another unforgettable adventure soon.

Kind regards,
Audley Travel UK

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