Emailed 2 days ago, of asking support with 12 month agreement which I have entered in May, and never thought that I would be supported by such a high manner and empathy, as my car broke down and then... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Came here to write a review about a lovely lady named Beverly. She helped me with extreme profession and speed. I was very happy with the service I was provided in rectifying a debit issue. What I did... See more
Company replied
I needed help with an issue that I had this morning with my Membership and Direct Debit. I went on Live Chat and got connected to Zoe. Who was absolutely amazing, she made my process very smooth and s... See more
Company replied
I sent an email asking to cancel my membership card. Abbie replied very quickly,professionally,clearly and without any unnecessary questions and helped me right away! This company needs profession... See more
Company replied
Company details
Information provided by various external sources
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Contact info
Regus House, B908AG, Solihul, United Kingdom
- www.ashbourne-memberships.co.uk
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Abbie helped me a lot with processing…
Abbie helped me a lot with processing my direct debit, very quick and straight forward
3 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Zac, thank you for your excellent review! Abbie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Very grateful for the efficient service…
Very grateful for the efficient service Sophie provided when an issue arose. Fast communication and issue resolved in efficient manner.
Thank you Sophie
3 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Catrin, you are very welcome, and thank you for taking the time to give us such a great 5 star review! Sophie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Reply from Ashbourne Membership Management Services
Dear Oliver, thank you for taking the time to give us such a great 5 star review! Chloe was delighted to help you. Best wishes, Ashbourne
Reply from Ashbourne Membership Management Services
Dear Andrew, thank you for your super review! Isobel was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Answered all questions
Easy to talk to, answered all questions 5☆☆☆☆☆
2 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Sam, thank you so much for taking the time to give us such a great review! We all work really hard to support members quickly and efficiently so your review is really appreciated. Best wishes, Ashbourne
Beverly was quick and efficient in…
Beverly was quick and efficient in helping me resolve an issue with my membership
2 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Laurie, thank you for taking the time to give us a 5 star review! Beverley was delighted to be able to address your issue quickly and efficiently. Best wishes, Ashbourne
Membership query
Spoke with Beverley to understand a few points around my account and gym membership. Beverley was fantastic - very helpful and very prompt. Great service all round!
2 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Raman, thank you for taking the time to give us such a fantastic review! Beverley was delighted to be able to help you. Best wishes, Ashbourne
cancellation made easy
cancellation made easy. quick message on chat and agent cancelled membership within seconds.
1 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear John, thank you for taking the time to leave us 5 stars! We really appreciate your feedback. Our team works hard to provide fast and efficient support to our members, so it’s great to hear that our efforts made a positive impact. Best wishes, Ashbourne
Wanted to cancel my membership
Wanted to cancel my membership
My emailed was answered by rianna quickly
And cancelled as requested no problems
1 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Adrian, thank you so much for your great feedback! Rianna was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Amazing service abi was fast and…
Amazing service abi was fast and helpful.
28 August 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Kevin, thank you so much for taking the time to give us such an amazing review! Abi was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Big thanks to Beverley for sorting my…
Big thanks to Beverley for sorting my DD query out. Very helpful and quick to respond to my questions.
26 August 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Robert, thank you for your fantastic review! Beverley was happy to help with your query. Best wishes, Ashbourne
Today I noticed I had forgotten to pay…
Today I noticed I had forgotten to pay my gymnasium membership. I loaded up the Ashbourne website like an eager dog who’s just seen his lead prepared to give away my money I had earnt from the fruits of my labour! As the website loaded i waited until boom! £71 charge, now upon reading this my heart sank. A late fee! Whatever will I do I thought? Being a young apprentice fighting his financial worth in this cruel and merciless world I began to ponder, how can I afford this? I took my chances and emailed Ashbourne and asked if they may forgive my error and remove the charge. This is when I was greeted with Alisha, she informed me she could indeed remove this charge and did so gracefully. I feel like i now spend the rest of my existence knowing there is such a kind soul living among me. If I was ever blessed enough to meet herself for I shall lay out a red carpet and sing religious hymns as she walks from point A to point B. If a manager at Ashbourne reads this they should make sure Alisha is treat with the upmost respect and has a constant supply for strawberry milkshakes as I believe that is where she sources all of her kindness from.
Amen brothers
28 August 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Mason, thank you so much for your kind feedback! We all put in a lot of effort to ensure we support our members as quickly and efficiently as possible. Alisha was thrilled to assist you, and we’re delighted that you are another happy member 😊 Best wishes, Ashbourne
I had emailed across to move my direct…
I had emailed across to move my direct debit to fit around my pay schedule and was expecting to wait a week as most places take a long while to reply, however to my delight i had a very rapid response from one of the staff charlie, who had helped me sort this out and was very kind in doing so, Thankyou Charlie !
27 August 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Aaron, you are very welcome and thank you for your great review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
Fantastic customer service from Rianna…
Fantastic customer service from Rianna today.
27 August 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Ares, thank you for taking the time to give us such a fantastic review! Rianna was delighted to be able to help you. Best wishes, Ashbourne
Super quick response
I emailed to cancel my membership (I’ve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes.
Never had a response so quickly… usually lucky to get anything in a week.
Thank you Sophie!
25 August 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Samantha, thank you for your super review! Sophie was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Excellent customer service
I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify this mistake as well as assist me with reinstating my direct debit with precision and efficiency. This is exactly what customer service and satisfaction is all about.
Thank you Ashbourne and Zoe
26 August 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear J, we really appreciate you sharing your experience with us. Your feedback is incredibly valuable to us as we strive to provide the best support to our members, and Zoe was happy to help. Best wishes, Ashbourne
Really great gym
Really great gym. Super nice people and all the equipment you can think of. Will definitely be coming back.
26 August 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Jacob, thank you so much for your feedback, we will pass this on to your gym, and we hope to welcome you back in the future. Best wishes, Ashbourne
I was dealing with a staff member named…
I was dealing with a staff member named Jessica and she was very professional and quick in responding, would definitely recommend her to deal with my future membership enquiries.
25 August 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Mateusz, thank you so much for taking the time to write such a lovely review. We work hard to make sure members have a good customer experience and it’s so nice when someone lets us know they have. We really appreciate the positive feedback, and Jessica was delighted to be able to help you. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Very good service from Zoe
Very good service from Zoe, quick and easily done and very clear instructions.
25 August 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Adam, thank you for taking the time to give a 5 star review! Zoe was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Very polite and helpful.
25 August 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Joe, thank you for your kind and thoughtful feedback. We really appreciate you taking the time to share your experience. Best wishes, Ashbourne
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