Emailed 2 days ago, of asking support with 12 month agreement which I have entered in May, and never thought that I would be supported by such a high manner and empathy, as my car broke down and then... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Came here to write a review about a lovely lady named Beverly. She helped me with extreme profession and speed. I was very happy with the service I was provided in rectifying a debit issue. What I did... See more
Company replied
I needed help with an issue that I had this morning with my Membership and Direct Debit. I went on Live Chat and got connected to Zoe. Who was absolutely amazing, she made my process very smooth and s... See more
Company replied
I sent an email asking to cancel my membership card. Abbie replied very quickly,professionally,clearly and without any unnecessary questions and helped me right away! This company needs profession... See more
Company replied
Company details
Information provided by various external sources
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Contact info
Regus House, B908AG, Solihul, United Kingdom
- www.ashbourne-memberships.co.uk
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ashbourne Membership Management Services
Dear Daniel, thank you for taking the time to give us a 5 star review! We really appreciate it. Best wishes, Ashbourne
Very prompt and helpful in resolving my…
Very prompt and helpful in resolving my issue Thank You
7 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear John, thank you so much for taking the time to leave us a 5 star review! We’re delighted to hear that your issue was resolved swiftly and efficiently. Best wishes, Ashbourne
Abby dealt with my query quickly and…
Abby dealt with my query quickly and was very friendly and professional - thank you so much
9 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Mrs V Hopkins, thank you for taking the time to give us such a great review! Abby was delighted to be able to help you. Best wishes, Ashbourne
Fantastic service from Jessica
Fantastic service from Jessica, fast, polite and professionally dealt with. Extremely helpful and my enquireky dealt with. Highly recommended
9 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Ian, thank you for taking the time to give us such a fantastic review! Jessica was delighted to be able to help you. Best wishes, Ashbourne
After being connected to Sophie
After being connected to Sophie , the whole process was straightforward and friendly. Thank you to Sophie and team for helping me out with my modification to membership!
4 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Christian, thank you for your kind feedback! Sophie was thrilled to assist you, and we're so pleased to hear you had a positive experience. We look forward to welcoming you back to the gym soon. Best wishes, Ashbourne
Sophie dealt with my query really…
Sophie dealt with my query really quickly and sorted my issue without any problems. Thank you.
8 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Thank you for taking the time to give us a 5 star review! Sophie was delighted to be able to address your query quickly and efficiently. Best wishes, Ashbourne
Excellent Team!
Came here to write a review about a lovely lady named Beverly. She helped me with extreme profession and speed. I was very happy with the service I was provided in rectifying a debit issue. What I did not expect was upon arriving at Trustpilot that there is countless other reviews stating the same?! Unheard of and hats off to your team for employing such genuine and polite people in your workplace.
6 August 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Josh, we really appreciate you taking the time to leave such a great review! Our team is committed to delivering prompt and efficient support to our members, so your feedback is incredibly valuable to us. Best wishes, Ashbourne
Amazing customer service
I contacted the Ashbourne management team to cancel my membership and Jessica did just that so the promptly. Thank you Jessica for all your help.
7 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear HH, thank you so much for your great feedback! Jessica was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Easy to talk to the customer service…
Easy to talk to the customer service staff.
7 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Saeed, thanks for your positive feedback, it’s really appreciated as we work hard to ensure all members receive a great service. Best wishes, Ashbourne
Fantastic Customer Service
Abbie was brilliant in assisting me to cancel my membership.
7 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Leon, thank you for your brilliant review! Abbie was delighted to be able to help you. Best wishes, Ashbourne
I was having an issue with the payment…
I was having an issue with the payment link so I wasn’t able to pay for my monthly membership meaning the extra charge was applied. I reached out to customer service for assistance and Sophie kindly removed the additional charge. Much appreciated :)
4 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Thank you so much for taking the time to give us such an amazing review! Sophie was delighted to be able to help you. Best wishes, Ashbourne
Reply from Ashbourne Membership Management Services
Dear Miroslaw, thank you for taking the time to give us a 5 star review! We really appreciate it. Best wishes, Ashbourne
Spoke with Isobel regarding payments
Spoke with Isobel regarding payments. She was extremely helpful and responsive to my request. Great member of your team!
3 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Brad, thanks for your positive feedback, it’s really appreciated as we work hard to ensure all members receive a great service, and Isobel was pleased to help. Best wishes, Ashbourne
Gym Membership
I emailed to cancel my membership as my current gym closes a little to early for my liking, i was directed to live chat where i spoke to Isobel, in which she handled the matter hastily and resolved my cancellation in a matter of minutes with ease.
Thank you Isobel for your assistance.
4 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear I, thank you for your excellent feedback! Isobel was delighted to be able to help you quickly and efficiently via our live chat facility. Best wishes, Ashbourne
Very fast to respond
Very fast to respond, accurate information, helpful and sorted out my issue. Very pleasant too.
12 August 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Elizabeth, thank you so much for taking the time to give us such a great review! We are delighted that you are another happy member 😊 Best wishes, Ashbourne
Always have supper helpful agents on…
Always have supper helpful agents on the live chat. Sort out any queries or problems in a timely manner, especially Isobel.
3 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Rafiii, thank you so much for taking the time to give us such a great review! Isobel was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Rianna was very helpful
Rianna was very helpful in my account setup queries
3 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Mm, thank you for taking the time to give us such a great 5 star review! Rianna was delighted to help you. Best wishes, Ashbourne
I’m grateful to Jessica for helping me…
I’m grateful to Jessica for helping me with my query.
3 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Giorno, thank you for your fantastic review! Jessica was happy to help with your query. Best wishes, Ashbourne
Emailed 2 days ago
Emailed 2 days ago, of asking support with 12 month agreement which I have entered in May, and never thought that I would be supported by such a high manner and empathy, as my car broke down and then my partners car broke down, started to experience financial difficulties. Then I have been offered 2 months brake to give me chance to sort our cars out, and kindly supported to amend payments and etc.
Lady who assisted me was Isobel, very lovely and helpful. Recommending.
3 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Marite, thank you so much for your kind feedback! We all put in a lot of effort to ensure we support our members as quickly and efficiently as possible. Isobel was thrilled to assist you, and we’re delighted that you are another happy member 😊 Best wishes, Ashbourne
I sent an email asking to cancel my…
I sent an email asking to cancel my membership card.
Abbie replied very quickly,professionally,clearly and without any unnecessary questions and helped me right away!
This company needs professional people like Abbie.
Thank you again Abbie.
2 September 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Bart, thank you so much for your great feedback! Abbie was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.