I appreciated that A) excess waiver purchased in advance truly meant no payment on site; B) the car was exactly the brand and make we had agreed in advance with very limited mileage, almost brand new... See more
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Review summary
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What people talk about most
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First time hiring a car and i will definitely be returning, the service from Gary when we picked up the car to returning it with Marion was first class. The car we received was immaculate and a joy to... See more
Company replied
Followed the reviews online and booked here. Booking was easy and transparent, no hidden costs. At the airport, calling the shuttlebus was easy with the provided telephone number, nice and helpfull s... See more
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Flawless, from our first contact at Edinburgh airport to dropping off at Aberdeen... Absolute breeze to deal with. Would highly recommend and use again in the future. The staff made whole experience e... See more
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Company details
Written by the company
Hassle-free car and van hire in over 35 cities and airports throughout Scotland and England. Check our website for exclusive offers and more services.
Arnold Clark Car & Van Rental
Written by the company
- About us
- Arnold Clark Car & Van Rental is part of the Arnold Clark Group – Europe’s largest independent car retailer. Established in 1963 with just 12 cars, we now have 37 branches across the UK and a nationwide fleet of over 55,000 vehicles. We provide expert vehicle hire and unique rental solutions to customers all over the world.
- We care
- At Arnold Clark Car & Van Rental, your opinion matters to us and we always welcome your feedback. We’re continuously seeking new ways to improve the way we do business and your feedback can help us do that. Tell us what you think of our service on Trustpilot; what you loved and what we could do better.
- Car and van hire
- With 37 rental branches across the UK, including all major airports, our unrivalled range of vehicles includes cars, vans, people carriers, automatics and 4x4s. All of our rental vehicles are under a year old and our competitive prices come with comprehensive insurance as standard.
- One-way hire
- Simply looking for a vehicle to get you from A to B? We offer one-way vehicle hire to and from any of our branches. This flexible approach to rental is perfect for those moving house or just using a different transport solution to get home.
- Corporate rental
- Our corporate rental clients range from Premier League football teams to Hollywood film studios. With competitive rates and tailored fleet solutions, we offer bespoke business packages that cater to all rental requirements.
- Dual control hire
- From only £18 per hour, our dual control hire is the perfect way to get more driving experience. The cars come with two sets of controls, allowing for an experienced driver to keep learners safe on the roads.
Contact info
Kerse Road, FK7 7RU, Stirling, United Kingdom
- 0141 849 7170
- rental.reservations@arnoldclark.com
- www.arnoldclarkrental.com
4.9
Excellent
33K reviews
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Very helpful booked for 30th but had to…
Very helpful booked for 30th but had to change to following week no questions just said yep fine
7 August 2026
Reply from Arnold Clark Car & Van Rental
Hello Daniel,
Thank you for your kind review! We're so pleased to hear that our team was able to help with changing your booking and make the process quick and hassle-free. We understand that plans can change, so it's great to know that the flexibility and support you received made a positive impression.
We appreciate your feedback and look forward to helping you again in the future.
Laura
Arnold Clark Car & Van Rental
Extremely pleasant staff
Extremely pleasant staff, explained everything very clearly, walked round van and again explained important facts about it before I drove off. Excellent almost new Mercedes Sprinter van. Highly recommend
6 August 2026
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your fantastic feedback! We're delighted to hear that our team made such a positive impression by taking the time to explain everything clearly and ensure you felt confident before setting off. Providing a thorough vehicle handover is an important part of the service we aim to deliver.
It's also great to know that you were pleased with the Mercedes Sprinter van and found it to be in excellent condition. Thank you for your recommendation and for choosing Arnold Clark. We truly appreciate your support and look forward to assisting you again in the future.
Laura
Arnold Clark Car & Van Rental
Outstanding
I have been buying cars from Arnold Clark for over 15 years, and I have also been regularly renting cars from them, mainly through the Stafford branch. Over all these years, I have consistently been impressed with the quality of service and professionalism I have received.
I would especially like to mention the car rental team at the Stafford branch. They are fantastic, extremely helpful, knowledgeable, efficient and professional. They clearly know what they are doing, and they always make the whole rental process straightforward and stress free.
I would like to give a special thank you to Abby MacCombie for her exceptional customer service. Abby is friendly, approachable, professional and genuinely dedicated to helping customers. She goes above and beyond to make sure everything is handled properly, and her positive attitude makes a real difference.
It is people like Abby who create such a great customer experience and make customers want to keep coming back. Her dedication and professionalism are a real credit to Arnold Clark.
After more than 15 years as a customer, I am very happy to continue recommending Arnold Clark, particularly the Stafford car rental team.
Thank you, Abby, and the whole team at Arnold Clark Stafford, for your excellent service. You all deserve 5 stars! ⭐⭐⭐⭐⭐
7 August 2026
Unprompted review
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you so much for your wonderful review and for your loyalty to Arnold Clark over the past 15 years. We're delighted to hear that both our vehicle sales and rental teams have consistently provided the high level of service you've come to expect.
It's especially rewarding to receive such kind recognition for our Stafford rental team. We'll be sure to share your comments with Abby, who will be thrilled to know that her friendly, professional, and dedicated approach made such a positive impact on your experience. Going above and beyond for our customers is exactly what we strive for, and it's fantastic to hear that Abby and the team made your rental process straightforward and stress-free.
Your continued support and recommendation mean a great deal to us. Thank you again for taking the time to share your feedback, and we look forward to welcoming you back to Arnold Clark and the Stafford branch for many years to come.
Laura
Arnold Clark Car & Van Rental
Great welcome upon check-in and check-out
Great welcome upon check-in and check-out, very useful indications and advices on the car upon check-in.
30 July 2026
Reply from Arnold Clark Car & Van Rental
Hello Didier,
Thank you for your kind feedback! We're delighted to hear that you received a warm welcome at both check-in and check-out. It's great to know that the information and advice provided about the vehicle were helpful and contributed to a smooth rental experience. We truly appreciate your comments and hope to welcome you again soon!
Laura
Arnold Clark Car & Van Rental
Excellent service
Everything went smoothly and efficiently from online booking to car pick up and car drop off.
22 July 2026
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your fantastic review! We're delighted to hear that everything went smoothly and efficiently, from the online booking process right through to vehicle collection and return. Providing a simple and hassle-free experience is what we strive for, so it's great to know we delivered. We appreciate your feedback and look forward to welcoming you back again soon.
Laura
Arnold Clark Car & Van Rental
Very smooth and easy.
7 August 2026
Reply from Arnold Clark Car & Van Rental
Hi Francis,
Thank you for your review! We're delighted to hear that you found the whole process very smooth and easy. Making car rental as simple and hassle-free as possible is what we strive for, so it's great to know we delivered. We appreciate your feedback and hope to welcome you back again soon!
Laura
Arnold Clark Car & Van Rental
This was the first time hiring from Arnold Clark…
This was the first time hiring from Arnold Clarks, excellent service from start to when I took the vehicle back.
The vehicle was very economical on fuel and comfortable for a long journey.
I would recommend this company to anyone.
5 August 2026
Reply from Arnold Clark Car & Van Rental
Hello Ralph,
Thank you for choosing Arnold Clark Car & Van Rental for your first hire with us and for taking the time to leave such a fantastic review.
We're delighted to hear that you received excellent service from start to finish and that the vehicle was comfortable, economical, and well suited to your journey. It's especially rewarding to know that your experience was positive enough for you to recommend us to others.
We truly appreciate your kind words and look forward to welcoming you back for your next rental.
Laura
Arnold Clark Car & Van Rental
Clarity of prices and conditions when…
Clarity of prices and conditions when booking. Quality of the vehicle. Kindness and assistance at desk
3 August 2026
Reply from Arnold Clark Car & Van Rental
Hello Cosimo,
Thank you for your wonderful feedback! We're delighted to hear that you appreciated the clarity of our prices and booking conditions, as well as the quality of the vehicle provided. It's especially rewarding to know that our team made a positive impression with their kindness and assistance at the desk. We truly value your comments and look forward to welcoming you back again in the future.
Laura
Arnold Clark Car & Van Rental
Reply from Arnold Clark Car & Van Rental
Hello Robert,
Thank you for your review! We're pleased to hear that you received good customer service and that the vehicle was clean and tidy for your rental. Providing a high standard of service and well-presented vehicles is something we take great pride in. We appreciate your feedback and look forward to welcoming you back again soon.
Laura
Arnold Clark Car & Van Rental
First class customer service
First time hiring a car and i will definitely be returning, the service from Gary when we picked up the car to returning it with Marion was first class. The car we received was immaculate and a joy to drive. The shuttle bus to and from the airport was a great help but would be better if it was closer to the main terminal but not a major inconvenience.
4 August 2026
Unprompted review
Reply from Arnold Clark Car & Van Rental
Hello Margaret,
Thank you for taking the time to leave such a fantastic review! We're delighted to hear that your first car hire experience was such a positive one and that you'd choose to return to us.
It's wonderful to know that Gary and Marion provided first-class service from collection through to return, and we're especially pleased that you found the vehicle immaculate and enjoyable to drive.
We also appreciate your feedback regarding the shuttle bus location. While we're glad it wasn't a major inconvenience, we'll certainly take your comments on board as we continue to look for ways to improve our customers' experience.
Thank you again for your kind words, and we look forward to welcoming you back on your next trip!
Laura
Arnold Clark Car & Van Rental
Great service
7 August 2026
Reply from Arnold Clark Car & Van Rental
Hello Elizabeth,
Thank you for your review! We're delighted to hear that you received great service. Your feedback means a lot to the team, and we look forward to helping you again in the future.
Laura
Arnold Clark Car & Van Rental
Reply from Arnold Clark Car & Van Rental
Hello Derek,
Thank you for your feedback! We're pleased to hear you received quick service and were happy with the quality of our vehicles. Providing a smooth experience and maintaining a high standard across our fleet are top priorities for us. We appreciate your review and hope to see you again soon!
Laura
Arnold Clark Car & Van Rental
Reply from Arnold Clark Car & Van Rental
Hello Bharat,
Thank you for your great review! We're delighted to hear that you found our service student-friendly, affordable, and easy to book. Making the rental process simple and accessible for everyone is something we work hard to achieve. We appreciate your feedback and look forward to welcoming you back again soon!
Laura
Arnold Clark Car & Van Rental
Professional,informed staff no pressure…
Professional,informed staff no pressure sales which makes the whole experience pleasant
7 August 2026
Reply from Arnold Clark Car & Van Rental
Hello Graham,
Thank you for your wonderful feedback! We're delighted to hear that you found our team professional and knowledgeable. Providing a relaxed, no-pressure experience is very important to us, so it's great to know this helped make your experience both pleasant and enjoyable. We appreciate your kind words and look forward to helping you again in the future.
Laura
Arnold Clark Car & Van Rental
Always a brilliant service great lads…
Always a brilliant service great lads at the pitsmoor branch deserve a pay rise
5 August 2026
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your fantastic review!
We're delighted to hear that you've consistently received brilliant service from our team at the Pitsmoor branch. Your kind words about the team mean a great deal, and we're sure they'll be pleased to hear how much their hard work and dedication are appreciated.
Thank you for your continued support and for taking the time to share your feedback. We look forward to welcoming you back again soon for another great rental experience!
Laura
Arnold Clark Car & Van Rental
Great value
Great value. Easy booking system. Staff were very cheerful and helpful and couldn’t do enough to make things go smoothly. Would definitely recommend.
1 August 2026
Reply from Arnold Clark Car & Van Rental
Hello Barry,
Thank you for your wonderful review!
We're delighted to hear that you found our booking system easy to use and that our team helped make the whole experience smooth and stress-free. Providing great value alongside friendly, helpful service is something we strive for every day, so it's fantastic to know we delivered on that for you.
Your recommendation means a lot to us, and we'll be sure to share your kind comments with the team. Thank you for choosing us, and we look forward to welcoming you back again soon!
Laura
Arnold Clark Car & Van Rental
Easy vehicle rental from a reliable company.
Easy booking, easy pickup and drop off and very helpful and informative staff.
The big vans are easy to drive, even if you are not used to large vehicles because they have a plethora of useful safety features.
5 August 2026
Reply from Arnold Clark Car & Van Rental
Hello Paul,
Thank you for your fantastic review!
We're delighted to hear that you found the entire process easy, from booking through to pickup and drop-off. It's great to know that our team was helpful and informative, helping to make your rental experience straightforward and stress-free.
We're also pleased that you found our larger vans comfortable and easy to drive. The safety features fitted to our vehicles are designed to give drivers extra confidence on the road, especially if they're not used to driving larger vehicles.
We really appreciate your feedback and look forward to helping you with your next rental.
Laura
Arnold Clark Car & Van Rental
The sales people are always pleasant…
The sales people are always pleasant and efficient. The cars are clean, and well explained. The shuttle drivers always pleasant. I have been renting cars from Arnold. C lack for many years and shall continue to do so.
2 August 2026
Reply from Arnold Clark Car & Van Rental
Hello Diana,
Thank you for your wonderful review and for your continued loyalty over the years.
We're delighted to hear that our team consistently provides pleasant and efficient service, and that you've been pleased with the cleanliness of our vehicles and the explanations provided at collection. It's also fantastic to know that our shuttle drivers have helped make your experience even more enjoyable.
Your long-standing support means a great deal to us, and we're honoured that you've chosen to rent with Arnold Clark for so many years. We truly appreciate your kind words and look forward to continuing to provide you with excellent service for many more rentals to come.
Laura
Arnold Clark Car & Van Rental
Reply from Arnold Clark Car & Van Rental
Hello Douglas,
Thank you for your fantastic review!
We're delighted to hear that you received great service and excellent value, and that the rental process was so easy from start to finish. Making things simple and hassle-free for our customers is always our goal.
We really appreciate your feedback and thank you for choosing us. We look forward to welcoming you back again soon for another smooth rental experience.
Laura
Arnold Clark Car & Van Rental
Reply from Arnold Clark Car & Van Rental
Hello Luca,
Thank you for your great review!
We're delighted to hear that you were pleased with the car, the service, and the assistance you received from our team. Providing reliable vehicles and excellent customer support is at the heart of what we do, so it's wonderful to know we delivered a positive experience for you.
We really appreciate your feedback and look forward to welcoming you back again in the future.
Laura
Arnold Clark Car & Van Rental
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