I appreciated that A) excess waiver purchased in advance truly meant no payment on site; B) the car was exactly the brand and make we had agreed in advance with very limited mileage, almost brand new... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time hiring a car and i will definitely be returning, the service from Gary when we picked up the car to returning it with Marion was first class. The car we received was immaculate and a joy to... See more
Company replied
Followed the reviews online and booked here. Booking was easy and transparent, no hidden costs. At the airport, calling the shuttlebus was easy with the provided telephone number, nice and helpfull s... See more
Company replied
Flawless, from our first contact at Edinburgh airport to dropping off at Aberdeen... Absolute breeze to deal with. Would highly recommend and use again in the future. The staff made whole experience e... See more
Company replied
Company details
Written by the company
Hassle-free car and van hire in over 35 cities and airports throughout Scotland and England. Check our website for exclusive offers and more services.
Arnold Clark Car & Van Rental
Written by the company
- About us
- Arnold Clark Car & Van Rental is part of the Arnold Clark Group – Europe’s largest independent car retailer. Established in 1963 with just 12 cars, we now have 37 branches across the UK and a nationwide fleet of over 55,000 vehicles. We provide expert vehicle hire and unique rental solutions to customers all over the world.
- We care
- At Arnold Clark Car & Van Rental, your opinion matters to us and we always welcome your feedback. We’re continuously seeking new ways to improve the way we do business and your feedback can help us do that. Tell us what you think of our service on Trustpilot; what you loved and what we could do better.
- Car and van hire
- With 37 rental branches across the UK, including all major airports, our unrivalled range of vehicles includes cars, vans, people carriers, automatics and 4x4s. All of our rental vehicles are under a year old and our competitive prices come with comprehensive insurance as standard.
- One-way hire
- Simply looking for a vehicle to get you from A to B? We offer one-way vehicle hire to and from any of our branches. This flexible approach to rental is perfect for those moving house or just using a different transport solution to get home.
- Corporate rental
- Our corporate rental clients range from Premier League football teams to Hollywood film studios. With competitive rates and tailored fleet solutions, we offer bespoke business packages that cater to all rental requirements.
- Dual control hire
- From only £18 per hour, our dual control hire is the perfect way to get more driving experience. The cars come with two sets of controls, allowing for an experienced driver to keep learners safe on the roads.
Contact info
Kerse Road, FK7 7RU, Stirling, United Kingdom
- 0141 849 7170
- rental.reservations@arnoldclark.com
- www.arnoldclarkrental.com
4.9
Excellent
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very easy and relaxed experience
A very easy and relaxed experience, with excellent service. You were kind and professional, and we highly recommend you! Thank you.
1 August 2026
Reply from Arnold Clark Car & Van Rental
Hello Peter,
Thank you for your wonderful review!
We're delighted to hear that you found the experience easy and relaxed, and that our team provided excellent service. Your kind words about our professionalism and friendliness mean a great deal to us.
Thank you also for your recommendation. We truly appreciate your support and look forward to welcoming you back again in the future.
Laura
Arnold Clark Car & Van Rental
Great great great
4 August 2026
Reply from Arnold Clark Car & Van Rental
Hi Peter,
Thank you for your review! We're thrilled to hear that you had such a great experience with us. We really appreciate your feedback and look forward to welcoming you back again soon.
Laura
Arnold Clark Car & Van Rental
not really good at these things was…
not really good at these things was very happy with everything that your staff done for me thanks again
4 August 2026
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your kind review! We really appreciate you taking the time to share your feedback. We're delighted to hear that you were happy with everything our staff did for you and that they helped make your experience a positive one.
Your thanks mean a lot to the team, and we'll be sure to pass on your comments. Thank you again for choosing us, and we look forward to welcoming you back in the future!
Laura
Arnold Clark Car & Van Rental
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your lovely review! We're delighted to hear that you found the team so helpful, and we'll be sure to pass your special mention on to Emma. Recognition like this means a lot to our staff, and we're sure she'll be thrilled to know she made such a positive impact on your experience.
Thank you for taking the time to share your feedback, and we look forward to welcoming you back again soon!
Laura
Arnold Clark Car & Van Rental
Reply from Arnold Clark Car & Van Rental
Hello Edmund,
Thank you for your wonderful review! We're delighted to hear that you found our service friendly, fast, and reliable. Providing a smooth and hassle-free experience for our customers is always our goal, so it's fantastic to know we delivered that for you.
We especially appreciate your kind comments and recommendation. Thank you for choosing us, and we look forward to welcoming you back again soon!
Laura
Arnold Clark Car & Van Rental
Great bunch of guy's at Kirkcaldy
Nice bunch of guy's at Kirkcaldy. Definitely recommend as their prices are usually way better than Budget, Alamo etc.
4 August 2026
Reply from Arnold Clark Car & Van Rental
Hi Alexander,
Thank you for your fantastic review! We're delighted to hear that the team in Kirkcaldy made such a positive impression. Providing friendly, helpful service alongside great value is what we strive for, so it's wonderful to know you would recommend us.
We really appreciate your kind comments about our pricing and service. Thank you for choosing us, and we look forward to welcoming you back to Kirkcaldy again soon!
Laura
Arnold Clark Car & Van Rental
An all round pleasant experience
An all round pleasant experience, helpful staff and good value
4 August 2026
Reply from Arnold Clark Car & Van Rental
Hello John,
Thank you for your lovely review! We're delighted to hear that you had an all-round pleasant experience with us. It's great to know that our team were helpful and that you found our service to be good value.
We really appreciate you taking the time to share your feedback and hope to welcome you back again soon for another excellent rental experience.
Laura
Arnold Clark Car & Van Rental
Highly recommend
Have been hiring cars from the Aberdeen branch for the past 20 years when I holiday in Scotland. The whole process from booking to giving the car back is efficient and always priced competitively.
3 August 2026
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your wonderful review and for choosing our Aberdeen branch for your car hire needs over the past 20 years!
We're delighted to hear that you've consistently found the entire process, from booking through to vehicle return, efficient and competitively priced. Building long-term relationships with customers like you means a great deal to us, and it's fantastic to know we've been a trusted part of your holidays in Scotland for so many years.
Thank you for your continued loyalty and support. We look forward to welcoming you back to Aberdeen and helping with many more enjoyable trips in the years ahead!
Laura
Arnold Clark Car & Van Rental
Reply from Arnold Clark Car & Van Rental
Hello Dominik,
Thank you for your review! We're pleased to hear that you think we're a good company. We really appreciate you taking the time to share your feedback, and we're glad we could provide you with a positive experience. We look forward to serving you again in the future.
Laura
Arnold Clark Car & Van Rental
Super friendly
Super friendly, helpful and efficient staff.
Car immaculate, fuel efficiency and easy to drive. Highly recommend
31 July 2026
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your fantastic review! We're thrilled to hear that you found our team super friendly, helpful, and efficient. It's also great to know that the car was immaculate, easy to drive, and fuel-efficient throughout your rental.
We really appreciate your recommendation and your kind comments about both our staff and vehicles. Thank you for choosing us, and we look forward to welcoming you back for another excellent experience soon!
Laura
Arnold Clark Car & Van Rental
It was really good experience 👍
4 August 2026
Reply from Arnold Clark Car & Van Rental
Hello Yu Chu,
Thank you for your review! We're delighted to hear that you had a really good experience with us. Providing a smooth and enjoyable service for our customers is what we aim for, so it's wonderful to know we met your expectations. We appreciate your feedback and hope to welcome you back again soon for another great rental experience!
Laura
Arnold Clark Car & Van Rental
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your wonderful review! We're delighted to hear that you found our staff helpful and professional. Providing excellent customer service is always our priority, and it's great to know that our team made a positive impression on your experience. We truly appreciate your feedback and look forward to welcoming you back again in the future.
Laura
Arnold Clark Car & Van Rental
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your great review! We're delighted to hear that you found the booking process easy and enjoyed a smooth driving experience. Having branches across Scotland helps us make vehicle hire as convenient as possible, so it's wonderful to know that was a benefit to you. We appreciate your feedback and look forward to helping you with your next journey!
Laura
Arnold Clark Car & Van Rental
I'm so glad they received this award
I'm so glad they received this award! I wanted to share that my local branch, South Street, really stood out to me. The staff consistently went the extra mile to ensure I got what I needed. I always felt welcome there, which is something that doesn’t happen often for me. So, I just want to give a shout-out to the wonderful staff at South Street!
12 June 2026
Unprompted review
Reply from Arnold Clark Car & Van Rental
Hello George,
Thank you so much for your kind words! We're especially delighted to hear that the team at our South Street branch made such a positive impression. Providing a warm welcome and going the extra mile for our customers is exactly what we strive for, so it's wonderful to know the team delivered that experience for you. We'll be sure to pass your feedback on to the South Street staff, who will be thrilled to hear your recognition. Thank you for taking the time to share your experience, and we look forward to welcoming you back again soon!
Laura
Arnold Clark Car & Van Rental
Lovely car ready for us when we…
Lovely car ready for us when we arrived. Practically a brand new car, I felt bad for adding so many miles to the clock!
31 July 2026
Reply from Arnold Clark Car & Van Rental
Hi Roz,
Thank you for your fantastic review! We're delighted to hear the car was ready and waiting for you on arrival, and even more pleased that you enjoyed driving such a new vehicle. Don't worry about the extra miles, that's exactly what our cars are there for! We hope they helped make your journey even more enjoyable, and we look forward to welcoming you back again soon.
Laura
Arnold Clark Car & Van Rental
Great customer service support and they…
Great customer service support and they provided a great quality car which was in condition..
3 August 2026
Reply from Arnold Clark Car & Van Rental
Hello Jonny,
Thank you for your great review! We're delighted to hear that you received excellent customer service and that the vehicle provided was of such high quality and in excellent condition. Providing reliable, well-presented vehicles alongside outstanding customer care is always our goal. We truly appreciate your feedback and look forward to welcoming you back for another great rental experience in the future.
Laura
Arnold Clark Car & Van Rental
Great hire
Great hire. Like new vehicle. Clean, comfortable, sporty. People at collection and return were great too. Highly recommend.
3 August 2026
Reply from Arnold Clark Car & Van Rental
Hello Aubrey,
Thank you for your fantastic review! We're delighted to hear that you enjoyed your rental and found the vehicle to be like new, clean, comfortable, and sporty. It's also wonderful to know that our team made both the collection and return process a great experience. We really appreciate your recommendation and your kind feedback, and we look forward to welcoming you back again soon.
Laura
Arnold Clark Car & Van Rental
The vehicle was really comfortable and…
The vehicle was really comfortable and was a nice drive, and I would definitely hire a vehicle at Arnold Clark’s again.
25 July 2026
Reply from Arnold Clark Car & Van Rental
Hello Paul,
Thank you for your wonderful review! We're delighted to hear that you found the vehicle comfortable and enjoyable to drive. It's great to know that your experience was such a positive one and that you would choose Arnold Clark again for your future rental needs. We truly appreciate your feedback and look forward to welcoming you back soon.
Laura
Arnold Clark Car & Van Rental
Consistency of high standard
The friendly and quality of service from the staff is the best I have had by far from any hire company or any company to be completely honest and their vehicals second to none.
3 August 2026
Reply from Arnold Clark Car & Van Rental
Hello Don,
Thank you for your amazing review! We're absolutely delighted to hear that you rate our team's friendliness and quality of service so highly. To be compared not only with other hire companies but with any company is incredibly rewarding and a real testament to the hard work of our staff. It's also fantastic to know that our vehicles met your expectations. We truly appreciate your kind words and look forward to providing you with the same exceptional experience again in the future.
Laura
Arnold Clark Car & Van Rental
Reply from Arnold Clark Car & Van Rental
Hi Geza,
Thank you for your review! We're delighted to hear that you found our service friendly, fast, and hassle-free. Providing a smooth and efficient rental experience is always our goal, so it's wonderful to know we delivered that for you. We appreciate your feedback and look forward to welcoming you back again soon.
Laura
Arnold Clark Car & Van Rental
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.