The employee who served at the store was very helpful, and polite. The item came with an info book on how to set it up, this was invaluable as an older person I found it easier to set up my box. I am... See more
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Firstly I bought the item not entirely convinced it was the right item for me. Later finding out it was not functioning the way it was intended .. so i decided after getting support advice and g... See more
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Easy to order on line, received msg to say ready to collect same day, collected on day. No issues it all worked as it should have done
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Half of my order was available at a time making two trips necessary to collect my order over three days.
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Company details
About Argos
Written by the company
Established in 1973, Argos is a leading UK general merchandise retailer offering more than 60,000 products. Its range of Technology, Home & Furniture, Toys, Appliances, and Health & Beauty products are available through its website, apps, stores and convenient Click & Collect points inside Sainsbury’s supermarkets. Argos is a technology-led retailer; its website receives on average a billion visits a year and 70% of sales originate online.
Argos App
You can download the Argos app for both Apple and Android devices. Delivery and collection
Its market-leading Fast Track delivery service is available across more than 90% of UK postcodes, seven days a week, and offers home delivery in as little as four hours up to 10pm. Store Locator
Find a store near you using the Store locator
You can download the Argos app for both Apple and Android devices. Delivery and collection
Its market-leading Fast Track delivery service is available across more than 90% of UK postcodes, seven days a week, and offers home delivery in as little as four hours up to 10pm. Store Locator
Find a store near you using the Store locator
Contact info
33 Charterhouse Street , EC1M 6HA, London, United Kingdom
- 020 7695 6000
- www.argos.co.uk
4.1
Great
275K reviews
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I bought and paid for a new bed and…
I bought and paid for a new bed and mattress in April,and organised for it to be delivered in July when I was ready for it. It pulled up on the correct day ik the correct time frame I was given, to then just drive away as there was a bus coming up behind. I thought it was probably just turning around to park a bit further down where there was room. But no, got a message to say they couldnt access the property and would be in contact to re arrange. I called them the next day, the next available day was nearly a whole week later, accepted it. Cancelled all my plans that day was given a 9am to 5pm window. It got to 4pm, when I received a message saying it wasn't going to be delivered today, get in touch via the link. Once I got in touch I was told it had been damaged in transit and was now out of stock. So my only option was a refund. So Iv now been without a bed for almost 3 week.
5 July 2026
Unprompted review
Reply from Argos
Hi there,
Thank you for your review.
I am sincerely apologizing for the significant inconvenience and frustration you've experienced with your bed and mattress delivery. It's truly regrettable that your delivery was missed, then rescheduled, and ultimately cancelled due to damage and lack of stock, leaving you without a bed for an extended period. I understand how disruptive this must have been, and I appreciate you bringing these issues to our attention. We will investigate this thoroughly to improve our delivery and stock management processes.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Souvik
Online flaw
Rarely have things I want in stock, when ordering online it waits till you’re paying to say that they don’t have the item.
31 May 2026
Unprompted review
Reply from Argos
Hi Kirstie,
We appreciate you sharing your feedback. We understand your frustration with item availability and the online ordering process. We are actively working to improve our inventory management and website accuracy to prevent this from happening again.
Thanks Sneha.
I was able to collect within 24 hours
23 July 2026
Reply from Argos
Hi Margaret,
We're so glad to hear that your collection was quick and efficient! We appreciate your positive feedback.
Best wishes,
Sneha.
I was refused a refund contrary to…
I was refused a refund contrary to argos policy.
The product was plugged in and tried for compliance but I was refused a refun, they said no refund if it had been tried. the product is too heavy for me to use and does not curl my hair well. Poor service from Argos.
23 July 2026
Reply from Argos
Hi Karen,
I am truly sorry to hear about your experience with the product and the refusal of a refund. I understand your frustration regarding the product's suitability and the service you received. We are reviewing our policies to ensure clarity and consistency.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ Argos Helpers (@ArgosHelpers) on X
Thanks,
Souvik
Friendly staff no waiting
23 July 2026
Reply from Argos
Hi Tony,
We appreciate your kind words about our friendly staff and that you experienced no waiting. We are glad you had a positive experience.
Best wishes,
Sneha.
Reply from Argos
Hi Danielle,
Thank you for your Brilliant 5-star review.
Best wishes
Sneha.
My purchase went smoothly and was quite…
My purchase went smoothly and was quite simple online. The delivery was very quick arrived well packaged.
I am happy with the service I received. Thanks.
22 July 2026
Reply from Argos
Hi Mariam
I'm so glad your purchase went smoothly and was simple online. It's great to hear the delivery was quick and well-packaged. Thank you for your positive feedback!
Best wishes
Bekki
Reply from Argos
Hello Peter,
Thank you for your Amazing 5 star review.
Best wishes,
-Rahul
Came on time.good price.easy to order…
Came on time.good price.easy to order Brilliant service
22 July 2026
Reply from Argos
Hello Paul,
Thank you for your Amazing 5 star review.
Best wishes,
-Rahul
Purchased the fridge freezer from Argos…
Purchased the fridge freezer from Argos then had to arrange delivery with the manufacturer which was confirmed as Thursday the following week so I rescheduled my work to ensure that I would be home for delivery. 2 days before booked delivery date I received an email saying that the Thursday delivery was no longer available (how could it no longer be available as I had booked and received confirmation from them for this delivery) so I had to rebook delivery for the next week with all the same rescheduling of my work to ensure that I was home for delivery. I don't rate their delivery service and will think twice before buying something like this from Argos again.
22 July 2026
Reply from Argos
Hello Wee,
Thank you for your review. We are very sorry to hear about the inconvenience and frustration caused by the changes to your delivery schedule. We understand how disruptive it can be to rearrange your work, and we sincerely apologize that the confirmed delivery date was not honoured. Your feedback is important to us as we strive to improve our delivery service.
-Rahul
I only bought from Argos for the idea…
I only bought from Argos for the idea of the same day collection. Was advertised on the product I was going to buy, and available to collect today at said store. £1.3k later and boom! Collection window is next week. Glad they stuck to the schedule
22 July 2026
Unprompted review
Reply from Argos
Hi Mike,
I am truly sorry to hear about the unexpected delay with your collection. I understand your frustration when the advertised same-day collection was not available after your purchase, especially for a significant item. I sincerely apologise for this inconvenience and the change in your collection window.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ Argos Helpers (@ArgosHelpers) on X
Thanks,
Souvik
As always fast and efficient delivery…
As always fast and efficient delivery and service. Staff are friendly, professional and helpful
22 July 2026
Reply from Argos
Hi Joam,
Thank you for your Brilliant 5-star review.
We're so pleased to hear that you consistently experience fast and efficient delivery and service. It's wonderful to know that our staff are friendly, professional, and helpful. Thank you for your positive feedback!
Best wishes,
Sneha.
Great dishwasher
Easy to order ,free delivery and kept us informed when was arriving. Easy to fit ,works well, great to have the cutlery draw.very quiet, dishes come out great.
22 July 2026
Reply from Argos
Hi Allison,
Thank you for you Fantastic 5-star review.
We're so pleased to hear you found ordering easy and that delivery updates were helpful. It's great that the product was easy to fit, works well, and that you appreciate the cutlery drawer and quiet operation. We're glad your dishes come out great!
Best wishes,
Sanjukta.
Integrated dishwasher installation
I ordered an integrated dishwasher, including removal of old appliance and installation of new one, through Argos but with the delivery and installation to be carried out by Hotpoint, the manufacturer.
Delivery drivers turned up at 16:40. One unpacked the new dishwasher while the other spent 5 minutes trying to get the door off the old appliance and then 10 minutes trying to get the old dishwasher out before giving up. They then left with the old dishwasher part way out, saying Argos would be in touch about the installation.
I couldn't leave the kitchen in that state, so I attempted to get it out myself and managed in 5 minutes, 2 of which were spent getting my toolbox out. Given that I'm a 64 year old arthritic man, I don't think they really tried. I suspect they didn't want the hassle of an installation that late in the day.
I'm now stuck in a buck passing loop between Argos and Hotpoint. I want what I paid for, and installed dishwasher, neither Hotpoint nor Argos are willing to complete the order or refund my payment. They expect me to arrange installation myself, which I am reluctant to do as they can blame the installer if anything is wrong with the appliance.
I ordered a package, I expect to receive what I paid for.
EDIT:
I don't have Facebook, Twitter, X, Snapchat, Instagram or any other social media accounts. I tried to contact you by Live Chat, but just got told to ring Hotpoint again.
14 July 2026
Reply from Argos
Hi Ian,
I am truly sorry to hear about the difficulties you experienced with your dishwasher delivery and the issues with the installation and removal of your old appliance. I understand your frustration with the buck-passing between the companies and the inconvenience this has caused. We are reviewing your feedback to improve our processes and prevent similar situations.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ Argos Helpers (@ArgosHelpers) on X
Thanks,
Souvik
Disgraceful store experience at Argos Stratford Broadway
Disgraceful store experience at Argos Stratford Broadway: I bought a steam cleaner, only to discover at home that I had received a previously returned, incomplete item.
Zero quality control: The product was clearly a returned item that was put back on the shelf and handed over without any basic inspection by the local staff.
Inconvenience and wasted time: Due to my work commitments, I couldn't return it immediately the next day, which completely ruined my home plans for when I actually needed the tool.
Appalling manager attitude: When I went back to the store on Sunday to address the issue, the manager's attitude was completely dismissive and unacceptable. No apology, no accountability—just a casual shrug of "goods get mixed up, that's how it is."
Questionable management: It is shocking that someone with such poor customer service skills and zero professionalism can be appointed as a manager in this store. A manager's job should be to ensure staff properly check items and to handle errors with respect, instead of showing a total lack of care toward the customer.
While I eventually got my refund, the way customers are treated in this store is disgraceful. I expected a much better standard, and based on this local experience, I can no longer trust this branch. Avoid this location if quality control and customer respect matter to you.
19 July 2026
Unprompted review
Reply from Argos
Hi Kantor,
I am truly sorry to hear about your disgraceful store experience and the issues with the steam cleaner. I understand your frustration regarding the previously returned item, the inconvenience caused, and the manager's dismissive attitude. We are concerned about the lack of quality control and professionalism you encountered. We are escalating this internally for investigation to ensure better customer care in the future.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ Argos Helpers (@ArgosHelpers) on X
Thanks,
Souvik
Great service from Chrissy at Transit…
Great service from Chrissy at Transit way, Plymouth today, trolleying a large bookcase out to the car and helping me get it into the car (Im on crutches currently). First class service, thanks
22 July 2026
Unprompted review
Reply from Argos
Hi Graham,
Thank you for your Brilliant 5-star review.
We are delighted to hear about your positive experience with our team member at our Transit Way, Plymouth location. It's wonderful to know we could assist you, especially while you're on crutches. We appreciate you sharing this feedback.
Best wishes,
Sneha.
Great access to direct order and…
Great access to direct order and payment plan .overall opportunity to manage once payment plan
22 July 2026
Reply from Argos
Hello Adewemi,
Thank you for your Amazing 5 star review.
Best wishes,
-Rahul
I order a step stool came 15th July I…
I order a step stool came 15th July I had no message or time or from driver on my phone when I looked at my phone it said it had been delivered and left behind a garden shed they did not knock on my door on card put through letter box no time or drivers name this was between 8am to 9am on my door I have a note stating disable person lives here I have never had a problem in the past with argos thank you
22 July 2026
Reply from Argos
Hi Gloria,
I am truly sorry to hear about the issues you experienced with your recent delivery. I understand your frustration regarding the lack of notification and the delivery location. We are reviewing our delivery procedures to ensure this does not happen again, especially given the note on your door. We appreciate you bringing this to our attention.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ Argos Helpers (@ArgosHelpers) on X
Thanks,
Souvik
Crao delivery
Delivery late no communication from couriers had to chase this up....not good enough
22 July 2026
Reply from Argos
Hello David,
We are truly sorry to hear about the late delivery and lack of communication. We understand how frustrating this experience must have been. We are actively reviewing our courier services to prevent this from happening again.
-Rahul
Abysmal Service, And Don't Care Attitude. AVOID
If I could have given zero stars I would have. Service is absolutely abysmal. Had to take days off work on 2 separate dates to accommodate delivery. The first time the truck arrived, parked at the entrance to my drive for 2 minutes and drove away again. Excuse given "road was too busy to make delivery".
Had the cheek to dictate when the 2nd attempt to deliver would be, no consideration given to offering a day that would suit the customer, no no.
The 2nd date came and went, another day off work, another days wages lost, and the delivery truck never even turned up. No contact from Argos, no explanation, no apology. No consideration given to now 2 days pay lost, no offer of compensation. Just the audacity to send a satisfaction survey by email, and a text asking for my review.
Needless to say I cancelled the order completely, requested my refund, and took great pleasure in telling them to go fcuk themselves.
Will not be spending another penny with this company. Would strongly recommend everyone does the same until they get the message, put the customer first before greed and profits.
22 July 2026
Reply from Argos
Hi there,
I am truly sorry to hear about the incredibly frustrating experience you've had with your delivery. I understand your disappointment regarding the repeated delivery failures and the significant inconvenience this has caused, including lost wages. We are investigating this matter to prevent similar issues in the future.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ Argos Helpers (@ArgosHelpers) on X
Thanks,
Souvik
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