The employee who served at the store was very helpful, and polite. The item came with an info book on how to set it up, this was invaluable as an older person I found it easier to set up my box. I am... See more
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Review summary
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Firstly I bought the item not entirely convinced it was the right item for me. Later finding out it was not functioning the way it was intended .. so i decided after getting support advice and g... See more
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Easy to order on line, received msg to say ready to collect same day, collected on day. No issues it all worked as it should have done
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Half of my order was available at a time making two trips necessary to collect my order over three days.
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Company details
About Argos
Written by the company
Established in 1973, Argos is a leading UK general merchandise retailer offering more than 60,000 products. Its range of Technology, Home & Furniture, Toys, Appliances, and Health & Beauty products are available through its website, apps, stores and convenient Click & Collect points inside Sainsbury’s supermarkets. Argos is a technology-led retailer; its website receives on average a billion visits a year and 70% of sales originate online.
Argos App
You can download the Argos app for both Apple and Android devices. Delivery and collection
Its market-leading Fast Track delivery service is available across more than 90% of UK postcodes, seven days a week, and offers home delivery in as little as four hours up to 10pm. Store Locator
Find a store near you using the Store locator
You can download the Argos app for both Apple and Android devices. Delivery and collection
Its market-leading Fast Track delivery service is available across more than 90% of UK postcodes, seven days a week, and offers home delivery in as little as four hours up to 10pm. Store Locator
Find a store near you using the Store locator
Contact info
33 Charterhouse Street , EC1M 6HA, London, United Kingdom
- 020 7695 6000
- www.argos.co.uk
4.1
Great
275K reviews
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The chat ot was useless
The chat ot was useless, getting through to a person was difficult.
You took the order ,took the money then cancelled part of the order .
Then you could not tell me if you had anymore of the same article coming in , you only know that information on a Sunday ,I was told
24 July 2026
Reply from Argos
Hi Neil,
Thank you for your feedback. I sincerely apologise for the issues you experienced with our chat support and the difficulty in reaching a person. I also regret the partial cancellation of your order and the inconvenience regarding stock information.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ Argos Helpers (@ArgosHelpers) on X
Thanks,
Souvik
Given one star as cannot give 0…
Given one star as cannot give 0 stars!!! I bought 2 of these for my bedroom. Having built the main unit i went to build the draws to find i had 12 left side draw parts and no right side draw parts. I then ordered replacement part using Argos spares website, 5 days later I received 5 more left sides and only 1 right. Thinking i might have made an error i ordered the spares for the other side as it wasn’t quite clear. 4 more days and i received 6 more left sides. I called up to complain and was old the issue is that the parts are out of stock. no explanation as to why i could still order them and they then sent the wrong parts. They then offered to send a replacement box with all parts and then the delivery driver can just give be the parts i need. I declined his option and said I want the full new box and will swap for the one I have. I was assured a delivery time of 5-6pm. I received a message on the day of delivery to say it will be at 11am which i then called and cancelled and ask for a collection for both units and a full refund. To date the units have been collected and only a refund for one unit. I WILL NEVER EVER BUY FROM ARGOS AGAIN
24 June 2026
Unprompted review
Reply from Argos
Hi Dave,
I am truly sorry to hear about the incredibly frustrating experience you've had with your recent purchase and the subsequent issues with replacement parts and delivery. We understand your disappointment and regret that we failed to provide the service you expected. We appreciate you bringing these significant issues to our attention.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Sanjukta.
Efficient service
Efficient service. Website easy to use. Communications clear. Collection no problem.
24 July 2026
Reply from Argos
Hi Norman,
Thank you for you Fantastic 5-star review.
I am so pleased you found our service efficient, our website easy to use, and our communications clear. Thank you for your wonderful feedback!
Best wishes,
Sanjukta.
Reply from Argos
Hi Brian,
Thank you for your wonderful 5-star review! I am so glad to hear that you found our service easy to use. We truly appreciate your feedback.
Best wishes,
Sanjukta.
I bought £40 item from Argos since May…
I bought £40 item from Argos since May 2026 and I had to contact Argos online chat to processed the order. Shocking and deemed as dishonest and shameful! I discovered this after a review of my account. Refund has now been processed since May now July 2026. Oh my God!
24 July 2026
Unprompted review
Reply from Argos
Hi there,
I am truly sorry to hear about the significant delay and frustration you experienced with your order and refund process. We understand how concerning it is to discover such issues after reviewing your account. We are actively looking into this to prevent similar situations.
Thanks,
Sanjukta.
easiness of the ordering process ,and…
easiness of the ordering process ,and delivered within given time frame without any complications
24 July 2026
Reply from Argos
Hi Rob,
Thank you for you Fantastic 5-star review.
I am delighted to hear that you found the ordering process easy and that your delivery arrived within the given timeframe without any complications. Thank you for your positive feedback!
Best wishes,
Sanjukta.
I was told to wait for an email before…
I was told to wait for an email before I collected the item. Nothing. Went into Argos the next day and was told it had arrived the previous day. No apologies from the staff.
24 July 2026
Reply from Argos
Hi Helen,
I am sorry to hear about the confusion with your collection and the lack of communication. We are reviewing our notification process to prevent this from happening again.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Sanjukta.
Argos are the best
Argos has the best customer service I’ve ever kneevery thing was spot on will be using them in the future well done 10 out of 10
24 July 2026
Reply from Argos
Hi Ann,
Thank you for your Brilliant 5-star review.
We're absolutely delighted to hear that you found our customer service to be the best and that everything was spot on! Thank you for your wonderful 10 out of 10 feedback. We look forward to serving you again in the future!
Best wishes,
Sneha.
uninterested staff
staff made it obvious they did not want to serve me as I was paying cash. they gave no assistance.
24 July 2026
Reply from Argos
Hi Ruth,
I am truly sorry to hear that you felt unwelcome and unsupported by our staff due to your payment method. We appreciate you bringing this to our attention.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Sanjukta.
Faulty Palermo Garden Set
I purchased the Palermo sofa set and it bedn nothing but issues I’ve only had it a month. The table was unlevel but I did take a reduction for the fault of table . After unpacking the seats later on they are different colours , I have gone on online chat and write letter but had no joy . I feel it may be a customer return and Argos are not resolving it , I understand the warranty on table is now void, but not the seats not impressed
12 July 2026
Unprompted review
Reply from Argos
Hi Rachel,
Thank you for bringing these issues to our attention. We sincerely apologize for the problems you've experienced with your sofa set, especially the colour discrepancy and the initial issue with the table. We understand your frustration and are truly sorry that your previous attempts to resolve this were unsuccessful.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Sneha.
The item I bought was exactly like the…
The item I bought was exactly like the advert. It was simple to get into the website to purchase and was available to collect within 48 hours. No hitches.
24 July 2026
Reply from Argos
Hi Colin,
Thank you for you Fantastic 5-star review.
We're so pleased to hear that the item you bought was exactly as advertised and that you found our website simple to use for your purchase. It's wonderful to know that your collection was available within 48 hours and that you experienced no hitches!
Best wishes,
Sanjukta.
Reply from Argos
Hi Mahroof,
Thank you for you Fantastic 5-star review.
We're so happy to hear that you had such a positive experience with us. We really appreciate your feedback.
Best wishes,
Sanjukta.
Friendly and helpful
Easy to check stock and order, always very friendly staff in the Dartmouth store
23 July 2026
Reply from Argos
Hi Wibble,
Thank you for you Fantastic 5-star review.
I'm so pleased to hear that checking stock and ordering was easy for you, and that our Dartmouth store staff were friendly. We appreciate your positive feedback!
Best wishes,
Sanjukta.
Reply from Argos
Hi Melvin,
Thank you for you Fantastic 5-star review.
I'm delighted to hear that you received your order with free same-day delivery! We truly appreciate your positive feedback.
Best wishes,
Sanjukta.
I bought a Gazebo online (i really…
I bought a Gazebo online (i really don't like online shopping), I wanted a pop up gazebo that could easily fold down and fit in a standard family sized car. This gazebo seemed to be that, but when it was delivered, it was way too big to fit in my car. I immediately arranged to have the item collected and the refund processed. The item was collected on the 2nd July 2026. I received an email from Argos 15 July 2026 saying my refund will be processed, and the amount due was £0.00 (actual amount due £144). So now, after buying in good faith, i'm having chase Argos to ensure the full amount is refunded to me. Getting my funds back should be seamless. Frustrating! It should be a quick and painless process.
24 Jul 2026
So Argos responded super quick and asked me to contact them via their social media, which i did and had an annoying experience with Impita (chat bot). So i abandoned that and went analogue. I called and spoke to someone across the other side of the globe, who was super polite and very apologetic, but couldn't really help me. She just said that she could see that Argos are still waiting to receive the returned item before processing the refund. The problem with that is Argos sent me an email on the 15 July 2026 confirming they have received the good and will process the refund for the amount of £0.00 within 5 working days. I'm going around in circles, and i don't feel confident that this will be resolved anytime soon.
2 July 2026
Unprompted review
Reply from Argos
Hi there,
We appreciate you sharing your experience. We are truly sorry for the frustration and inconvenience caused by the gazebo's size and the subsequent refund issue. We understand how important a smooth refund process is.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Sneha.
Argos do not honour the product guarantee
You delivered the wrong colour washing machine. I accepted the washing machine because I was desperately in need of a washing machine. The product is fully paid for and after 3 months the product has failed. Argos are refusing my claim for an engineer under its guarantee because it is the wrong colour to what I ordered. I am now stuck with a faulty washing machine in which the door will not open for me to remove my clothing. The cycles all work, the draining works, there is no water inside the drum but door lock will not release after the cycle. Yet you are refusing to fix this. Absolutely shocking service and after care despite Argos being the ones who messed up the order by sending me a washing machine in black instead of white. Same product just in back finish instead of white. I now have to purchase another washing machine and also the replace the laundry that is stuck inside the machine. Thank you very much Argos.
23 July 2026
Unprompted review
Reply from Argos
Hi Samantha,
I am truly sorry to hear about the incredibly frustrating experience you've had with your washing machine, from receiving the incorrect colour to the subsequent product failure and the difficulties with your guaranteed claim. We understand your distress regarding the faulty appliance and the inconvenience of having your laundry trapped inside. This is certainly not the service we aim to provide, and we are reviewing your feedback to improve our processes and prevent similar situations.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Sneha.
Very nice and love the extra table underneath
Great for my small room so my Greatchildren can enjoy,they love the wee table as they can have there wee treats and bottle water it was well the mone
23 July 2026
Reply from Argos
Hi Mary,
Thank you for you Fantastic 5-star review.
I'm so happy to hear our product is perfect for your great-grandchildren and that they enjoy their treats at the table! We appreciate your kind words.
Best wishes,
Sanjukta.
My earrings were clearly faulty and I…
My earrings were clearly faulty and I did not receive a replacement.
23 July 2026
Reply from Argos
Hi Val,
I am sorry to learn about the faulty earrings and the lack of a replacement. We are reviewing our process to prevent this.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Sanjukta.
Reply from Argos
Hi Tracy,
Thank you for you Fantastic 5-star review.
I'm so pleased to hear that you received very good service and that your order was ready for an early pick-up. Thank you for your positive feedback!
Best wishes,
Sanjukta.
Reply from Argos
Hello Sue,
We're so pleased to hear that your purchasing experience was quick and easy. Thank you for sharing your very positive feedback with us!
Best wishes,
-Rahul
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