Aqualisa Showers Reviews 

Mason was very competent, if lacking a little empathy.
He told me it options, of which I chose the higher priced " renew" option. I realise that you are busy have commitments but as a 78year old lady, living alone, who has recently had a serious, life-changing injury ( broken femur) I am struggling to even walk. I have no other form of washing myself and it has just taken me almost TWO HOURS to get to/from my next door neighbour's house, in order to use their facilities.
Sorry if this isn't in line with what you expect- the product is perfect, accessing the labour rather lengthy.

After lots of waiting for some member of staff to answer me. I had to speak to them a few times.
As, even now l haven’t received cert.of guarantee. And this whole problem started when you installed the new shower, well over a month ago.
Also you were meant to send me the auto control that’s meant to come with the package. You did attempt to send it, but the three times your dispatchers DpD said when the deliver, which l purposely waited in each time. Evidently it was returned to you. I then received another message to say it was on its way. But no go.
I’m not happy with Aqualisa company at all. Hopeless.
My order no.2058556, your order no.CC-2743267-0000.
Visage Q Smart Exp Adj-Hp/Combi. HS Code. 8481801990.
I would appreciate an explanation.
Diane Nash, Glenadon, Above Town, Dartmouth, TQ6 9RH UK

Di Nash

Initial shower didn’t fit. Ordered a new type and engineer fitted in a very professional manner. Excellent service and communication through out. Cleared away old shower bits.
Overall brilliant service from point of order on phone through to installation.

Courteous and knowledgeable call handler.
Disappointed at delay in installing replacement as shower needed for health reasons

Excellent service. Nice and simple no hassle at all. Changed my shower head once warranty confirmed

phone conversation was confusing
Still waiting for engineer to service the shower

Liam was veey personable , informed .
Provided clarity
Explained options

I did say to Liam that I wished all call conversations were like this one

Brilliant

Would recommend Aquilsa on the basis of this call

Thank you

Kyan was very helpful and understanding. He took time to understand my requirement for a replacement and identified the most suitable one. He then went on to clarify the ordering process, took down my details and reassured me that I would be contacted within a few days with a date and convenient time for the installation.

Replacement parts sent out free of charge. But really this company should consider using premium materials instead of cheap plastics that break and degrade so quickly. I suspect the parts sent will fail again within the next 12 months. Exact replacement parts feel like a sticking plaster, when the root cause is the materials used in the first place.

However, immediate remedy is very much welcome and appreciated. The response time was good also.

Promised a call back to book an engineers appointment. Still waiting, some 7ths later..

Quick response. Understood my issue and provided a solution . Identified my details and my shower system quickly. Efficient and friendly.

Each time the technical assistance for products under guarantee line was called it took around one hour to get a response. My shower that is less than one year old does not work but it is taking over three weeks before your engineer can make a visit. This is very poor customer service for an expensive product that is not living up to the Aqualisa reuputation.

Amazing to be greeted on the telephone by a human being who was an extremely helpful young lady. The problem was discussed and resolved in no time at all.
So professional - having dealt with Aqualisa over the years you come to expect a very high level professional service.
I echo the words of a neighbour who recently had a service engineer visit. A total professional. Superb!!
Thank you.

Got through quickly.The girl was friendly,professional & patient.The only criticism of the procedure was it was a bit long winded and took a bit of time.

Actually my wifetook the call and she was very pleased with the professional help she got.

Plumber installed but when it goes wrong it’s the end user who spends hours on the phone to resolve. Still awaiting repair date. No one called back.

Daniel was very professional, he explained everything clearly and was very helpful in planning the installation date, 10 out of 10 for Dan, it was a great customer experience!

I had a problem with the electronic controller on my power shower and I sent an email as I was still in warranty,
I received a reply the next day to say my shower was within warranty and they would send me a replacement asap and I would receive a new one within 3-5 days,
They would have sent an engineer to fit it but it was an easy job to fit so I just send post me one and I would fit it,
Can’t fault aqualisa,responded promptly and couldn’t have been more helpful,
Thanks very much

Emily was very clear and helpful

I sent back my product which I ordered the wrong one, I posted it back 2 weeks ago looking for a refund and have not heard back since.