Aqualisa Showers Reviews 

I made a warranty claim for a shower pump. The next available appointment was over two weeks away, but when I explained that our shower was our only means of washing, Aqualisa managed to squeeze us in to a much earlier appointment. A company that understands the needs of its customers.

Spare part was exactly as described and easy to fit

It was difficult to hear what the operator was saying at times because of the background noise in the call centre - which nothing could be done about.
Then when discussing details, I found these were incorrect, which turned out to be that you have a duplicate account for us, wrong phone numbers, no record of recent contacts. No explanation provided as to why that was, and no concrete action for resolution.
Then the result of the call, which was to report that a recent repair had failed, was only that someone else would call to schedule something within 2/3 working days. Very disappointed that this could not be done whilst on this call.

Charlie was so helpful on the phone he sorted the issue out straight away and ordered a new part free of charge the replacement arrived in 2 to 3 days thank you for sorting this out stressfree thank you

The lady explained everything clearly

Liam is the front of house for customer service. He does this in a very calm and authoritative way leading to customer acceptance of their options.

Dino was very helpful,
patient and spoke with clarity.
He responded to my problem with a recently purchased item and arranged for an engineer to rectify the issue.Very refreshing in this day and age.
Thank you Dino.

He

My experience from my call with aqualisa was a breath of fresh air compared to many calls to other retailers and service providers - spoke perfect English and gave concise options / solutions to my replacement requirements. The fact they have a log of the installation from over 10 years ago was very helpful too

Very helpful, even though I didn't send off for the free extended 5 year guarantee, the company said they'd honour it anyway as long as I could prove when I purchased the shower.
The call would have had me on hold for 25 minutes, they offered a call back service so I didn't have to stay on hold. They got back to me within 30 minutes.

Item under warranty being promptly replaced, have always found the Aqualisa warranty first rate.

Great help once I finally spoke to Aqualisa.
Customer service telephone lines very busy with long waits. Either staff issues or complaints?
Be patient and you will receive help and assistance. Thank you

The service and delivery were prompt and problem free

Professional service. Everything explained well.installation was straightforward. Clean and tidy after work completed.

Pressure relief device delivered promptly and was exactly what I needed. Relatively easy to fit and fixed my shower.

clearly the phone contact immediately understood the problem from the brief description of the model/age/fault and was able to identify how to solve.

My shower was just out of warranty however I was offered a fixed price repair which I accepted. The man that came to carry out the repair was excellent, very good service & I am very happy with the outcome.

helpful and knowledgeable customer care. Long wait until an appointment and had to pay full amount up front

Clear and concise advice provided by Kyan, which enabled me to choose the option which best suited me. This was to replace the shower fittings and take up the 3yr warranty. A very quick and smooth experience, much appreciated.
Install is to happen, hope that goes as smoothly.