AP Morgan Reviews 

4,099
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 624 reviews, reviewers overwhelmingly had a great experience with this company. People report consistently excellent service, highlighting staff that are friendly, knowledgeable, and highly supportive throughout the entire property journey. Consumers feel the service is efficient and welcoming, with staff members being attentive and taking ample time to discuss needs without any kind of pressure. However, some customers also noted isolated negative experiences with specific branches or staff interactions. For instance, a few people felt let down by the attitude observed at the Stourbridge office, and some expressed dissatisfaction regarding uncommunicative or unresponsive agents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as exceptionally polite,... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff during viewings and... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful staff members who... See more

User experience

Users describe positive interactions with user experience, highlighting how straightforward, seamless, and... See more

Location

Customers had positive experiences with location during property viewings. Reviewers noted that staff knew... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A massive shout out to Joe Phillips and all the team at A.P Morgan Redditch and all the people from other teams that have helped make this process so smooth and comfortable and for ALWAYS going the ex... See more

Company replied

Rated 5 out of 5 stars

Both Estate agent & House owner were really knowledgeable, I would need to pop a modular building within the property so would like to come back to see where the best place for this would be.. also we... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of viewing a property with Shana from AP Morgan, she was fantastic from start to finish. She was warm, welcoming and made us feel completely at ease throughout the viewing. She too... See more

Company replied

Rated 5 out of 5 stars

Really supportive and informative viewing of a property. I didn’t feel pressured at all during the viewing and the Jacqui helped with all my queries. Jacqui remained positive and helped me compare wit... See more

Company replied


Company details

  1. Real Estate Agency
  2. Apartment Rental Agency
  3. Property Management Company
  4. Real Estate Agents
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

AP Morgan are multi-award-winning, leading independent estate and letting agents with offices across the West Midlands. We strive to provide a professional, transparent, and personal service by blending the latest cutting-edge technology & highly trained staff with good "old-fashioned" values. We pride ourselves on being a close-knit team of property professionals that are proud of the areas we live in throughout the West Midlands, and have built our team in order to provide the best possible service to local customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(4,099)

595 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Corinne was great

Corinne was on time, very friendly and helpful in answering all our questions.

11 May 2026
Unprompted review
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Reply from AP Morgan

Thank you Paul for your kind review. We’re pleased to hear Corinne was friendly, helpful and able to answer all your questions during the viewing.

Rated 5 out of 5 stars

Agents viewing host was punctual

Agents viewing host was punctual, polite and very knowledgeable.

9 May 2026
Unprompted review
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Reply from AP Morgan

Thank you Ian for your kind review. We’re delighted to hear the viewing host was punctual, polite and knowledgeable, and we appreciate your feedback.

Rated 5 out of 5 stars

The viewing was great

The viewing was great, Jacqui was patient and didn't rush me.

9 May 2026
Unprompted review
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Reply from AP Morgan

Thank you Krisztina for your lovely review. We’re pleased to hear you had a great viewing experience and that Jacqui made you feel comfortable and unrushed throughout.

Rated 5 out of 5 stars

I was very impressed with Jacqui Brooks…

I was very impressed with Jacqui Brooks who showed us around the property, Jacqui was informative, and incredibly personable allowing us to view the property at leisure whilst highlighting all of the incredible features. A total credit and great ambassador for the company.

9 May 2026
Unprompted review
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Reply from AP Morgan

Thank you Sara for your lovely review. We’re delighted to hear Jacqui provided such an informative and personable viewing experience, and we really appreciate your kind comments.

Rated 5 out of 5 stars

Fantastic property viewing experience with Laura

Laura was extremely friendly, helpful, and knowledgeable when showing us around two properties. She made us feel very welcome, answered all of our questions clearly, and provided useful information about both properties. Her professional and approachable manner made the experience really positive.

2 May 2026
Unprompted review
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Reply from AP Morgan

Thank you Sam for your lovely review. We’re delighted to hear Laura provided such a friendly and helpful viewing experience, and we appreciate your kind feedback.

Rated 5 out of 5 stars

Corinne made me feel at ease

Corinne made me feel at ease as she went through the form step by step. She was very friendly, patient and a credit to your company!

8 May 2026
Unprompted review
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Reply from AP Morgan

Thank you Sue for your lovely review. We’re so pleased to hear Corinne made you feel at ease and provided such a friendly and patient experience.

Rated 5 out of 5 stars

Shaana was exceptionally helpful

Shaana was exceptionally helpful. She answers all my questions and even took the time to check on a few matters with the vendor for me. I would highly recommend Shaana and also Max and Charlotte in the office who doing the property for me to view . A great team at Northfield all round

9 May 2026
Unprompted review
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Reply from AP Morgan

Thank you Nikki for your wonderful review. We’re delighted to hear Shaana, Max and Charlotte provided such a helpful and positive experience, and we really appreciate your recommendation.

Rated 5 out of 5 stars

House viewing

Shaana did the viewing and showed me around the house, very knowledgeable and honest with the questions I was asking leaving me very satisfied. Thank you again!

9 May 2026
Unprompted review
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Reply from AP Morgan

Thank you Reuben for your kind review. We’re pleased to hear Shaana provided such a knowledgeable and honest viewing experience, and that you left feeling satisfied.

Rated 5 out of 5 stars

Great service from Jacqui

Great service from Jacqui. Very helpful and willing to follow up with a prompt response.

6 May 2026
Unprompted review
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Reply from AP Morgan

Thank you Dayle for your kind review. We’re delighted to hear Jacqui provided such helpful service and kept you updated with prompt responses.

Rated 5 out of 5 stars

Whilst we are really early on in our…

Whilst we are really early on in our sales journey with AP Morgan (going live today or tomorrow) I cannot fault the service I’ve received up until now. There’s always the possibility of stress when marketing / selling your house, however AP Morgan have taken that away.

I have had nothing but excellent interactions with everyone at the Longbridge office. Everyone has been quick to reply, on time with visits and everything to such a high standard.

Special mention to Erin who has always checked in with me from valuation last year to finally going in the market with AP Morgan. Not forgetting Tom the photographer whose attention to detail and passion to create the best digital version of your house just inspires confidence and provides reassurance you’ve made the right agency choice. If people care about what they are doing it shows and that’s what I see with everyone at AP Morgan.

7 May 2026
Unprompted review
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Reply from AP Morgan

Thank you Jason for your fantastic review. We’re delighted to hear the Longbridge team have made the start of your sales journey such a positive experience, and your kind comments about Erin and Tom are greatly appreciated. Thank you for placing your trust in AP Morgan.

Rated 5 out of 5 stars

Knowledgeable and helpful

Jacqui was very knowledgeable and helpful. She gave us the time we needed to view the property and offered ideas and suggestions for how the property could work for us. She was friendly and patient.

29 April 2026
Unprompted review
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Reply from AP Morgan

Thank you Helen for your lovely review. We’re pleased to hear Jacqui was knowledgeable, patient and helpful throughout your viewing, and that she gave you the time and guidance you needed.

Rated 5 out of 5 stars

House viewing

Simon our estate agent was very friendly and helpful while showing us round the house. He answered our questions honestly and gave us some great advice. When he didn’t know the answer to a question he promptly found out the information for us as soon as he could.

5 May 2026
Unprompted review
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Reply from AP Morgan

Thank you Kate for your lovely review. We’re delighted to hear Simon provided such a friendly and helpful viewing experience and was able to answer your questions and offer helpful advice throughout.

Rated 5 out of 5 stars

Corinne

Corinne, was very helpful and extremely knowledgeable about the property.

4 May 2026
Unprompted review
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Reply from AP Morgan

Thank you for your kind review. We’re pleased to hear Corinne was so helpful and knowledgeable during your viewing experience.

Rated 5 out of 5 stars

Great meeting Corinne

Great meeting Corinne, very helpful, was very helpful getting figures and showing me around the property with a relax patient manner

4 May 2026
Unprompted review
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Reply from AP Morgan

Thank you Brett for your kind review. We’re delighted to hear Corinne was so helpful and made your viewing experience relaxed and informative.

Rated 5 out of 5 stars

I had a fantastic experience with the…

I had a fantastic experience with the Nikki RAFIQ at AP Morgan Estate Agents. Nikki was professional, friendly, and incredibly helpful throughout the entire process. Communication was clear and timely, and she made everything feel smooth and stress-free. I would highly recommend her services to anyone looking to buy or sell a property!

25 April 2026
Unprompted review
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Reply from AP Morgan

Thank you Nadeem for your fantastic review. We’re delighted to hear Nikki provided such a professional and helpful service throughout, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Sharna was really helpful today showing…

Sharna was really helpful today showing us around two properties. Thankyou!

4 May 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you James for your kind review. We’re pleased to hear Shaana was so helpful while showing you around the properties.

Rated 5 out of 5 stars

Was shown around a property by Shaana

Was shown around a property by Shaana, she was very friendly, knowledgeable about the property and helpful. Made us feel very comfortable and welcomed.

2 May 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you Lewis for your lovely review. We’re delighted to hear Shaana made you feel comfortable and welcome, and that you found her friendly, knowledgeable and helpful throughout the viewing.

Rated 5 out of 5 stars

Professional, Flexible, and Well-Coordinated Service

I had an excellent experience with the team. Communication was clear and well-coordinated, with timely confirmation and a helpful reminder on the morning of the appointment.

Despite my arriving 15 minutes late, they were understanding and accommodating, ensuring the viewing proceeded smoothly. I also appreciated the flexibility in arranging the appointment over the weekend.

Overall, the service was professional, efficient, and customer-focused. I would highly recommend them.

2 May 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you Dr. Venkata Nagaraj Mummadiset for your wonderful review. We’re delighted to hear you found the service professional, flexible and well coordinated, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

A P Morgan Bromsgrove House Viewing

Jacqui rang to confirm the appointment the previous day .
Jacqui was ready at the door with the particulars of the house and was helpful and courteous.
Jacqui also confirmed that the manager was still at work which she confirmed so we were able to make an offer for the house in person at 15.54 , 6 minutes before closing on a Saturday.

2 May 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you Paul for your lovely review. We’re delighted to hear Jacqui provided such a helpful and courteous viewing experience, and we’re pleased we could assist you in making your offer before closing time.

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