Apex Vets Reviews 

247
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional approach, making every interaction pleasant and reassuring. Many reviewers highlight the exceptional care provided to their pets, noting thorough examinations and clear explanations for all treatments and conditions. People consistently appreciate the excellent customer service, finding staff to be understanding, approachable, and highly efficient in addressing their concerns. The overall experience is consistently described as outstanding, with many feeling their beloved pets receive the best possible care and attention from a dedicated team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their welcoming, friendly, and... See more

Service

Customers had positive experiences with service, consistently praising the excellent and exceptional care... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are genuinely caring towards both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team @ Apex Vets is one big happy, dedicated, caring family. My wee Tara, border collie, aged 13, is an anxious wee elderly lady with a few health conditions now. However, her visits are always... See more

Company replied

Rated 5 out of 5 stars

I can 100% recommend Apex Vets in Denny. I moved to them a few years ago after seeing all their fabulous reviews. Every single member of staff I have dealt with has been fantastic and nothing is ever... See more

Company replied

Rated 5 out of 5 stars

Callum has been wonderful in looking after Penny he told us what to do with the drops I didn’t think I could do it but Penny has been playing her part letting me put her drops in. I would thoroughly... See more

Company replied

Rated 5 out of 5 stars

I’ve only recently registered with this Vet practice as I had read the reviews and was very impressed. I can confirm that all the positive comments you read are true. That staff were all helpful, kind... See more


Company details

  1. Veterinarian

Information provided by various external sources

Local, Independent, 24 hours companion animal veterinary surgery in Denny (Near Falkirk,) Scotland. Dedicated to the health and wellbeing of your pet. 24 hour emergency service is available. Where your pet is part of our family.


Contact info

4.9

Excellent

TrustScore 5 out of 5

247 reviews

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No recent history of asking for reviews

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4.9

All reviews

(247)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

We have been using Apex Vets for nearly six years now for Max. They are so friendly, professional and very helpful. Would highly recommend them for your pet.

10 October 2024
Unprompted review
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Reply from Apex Vets

Thank you very much for your feedback, Kirsty! I have passed on your comments to the rest of the team. 6 years! Time flies!

Rated 5 out of 5 stars

By far the best vets I’ve ever been to

By far the best vets I’ve ever been to. Sam is my cat’s vet and he’s so good with her and me!

27 September 2024
Unprompted review
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Reply from Apex Vets

Hi there, thank you for your great review! I have passed this onto Sam and the rest of the team and we are very grateful for your kind words. Thanks, Erin

Rated 1 out of 5 stars

Poor service

Waited for 40 minutes before my dog was seen. My dog gets very stressed visiting the vets and was later in the evening before she calmed down. If they were running that late they could have called me & I could have delayed my visit.

24 September 2024
Unprompted review
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Reply from Apex Vets

Hi there, thanks for taking the time to give us feedback. I'd like to reiterate that I'm really sorry for your wait, we've discussed a few things internally that could have made your wait a little better and we will try to make improvements to minimise waits like this in future.

Rated 5 out of 5 stars

First appointment

Apex came as a recommendation from a friend and a neighbour as I wanted a second opinion on some issues my dog has, but I also wanted to move to an independent practice. The process to register was really smooth. We had our first visit to the surgery today and were made feel really welcome by the reception team. The waiting area was very clean as was the vets room. The vet, Kat, was friendly and thorough. I felt listened too and she explained her recommendations really well. We now have a plan to address the concerns I had for my dog (who is 8), which is a relief. Very good first impression of the practice overall.

19 September 2024
Unprompted review
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Reply from Apex Vets

Hi there, thanks for your lovely review. I have passed this onto the team and Kat. Thankyou again, Erin

Rated 5 out of 5 stars

Phoned for an emergency appointment

Phoned for an emergency appointment. Receptionist professional, efficient at taking a history and friendly. Appointed same day with clear advice on what to do if any concerns inbetween times.
I moved to this Practice in
summer as unhappy with previous vet overall plus outsourcing on-call.
Staff and systems in place (appointments, ordering drugs et )
Excellent and vets lovely. Fabulous shop and spacious clean waiting area with separate cat area and entrance for nervous:aggressive dogs.
Very impressed I have to say.

9 September 2024
Unprompted review
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Reply from Apex Vets

Hi Andrea, thanks for your really kind review. I have passed this onto the rest of the team. We hope that Luna is feeling much better and back to her usual self. Thanks, Erin :)

Rated 5 out of 5 stars

Both dogs in for 6 month health check…

Both dogs in for 6 month health check new nurse who i hadnt met before was excellent really good with both dogs even got a kiss from teddy . Looked after them both well thank you .

6 September 2024
Unprompted review
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Reply from Apex Vets

Thank you very much! It looks like it was Milena that you seen for the check up, I have shared your feedback with her and the team. Thanks, Rhiann

Rated 5 out of 5 stars

Excellent

As always, great service. Everyone friendly, helpful, and knowledgeable. Best vet practice. Apex is the only independent vet practice left in the Falkirk area(I think) which is one of the reasons why I changed to Apex from my previous vets who sold-out to a corporate company and are no longer independent.

6 September 2024
Unprompted review
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Reply from Apex Vets

Thank you so much! I have shared your feedback with all the Apex team also. Take care, Rhiann

Rated 5 out of 5 stars

Apex vets are perfect

Apex vets are perfect. Every member of staff is absolutely amazing and I cannot rate them high enough.
I wish my doctors were as brilliant as my dogs.

30 August 2024
Unprompted review
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Reply from Apex Vets

Thank you very much! Your feedback is really important to us. Thanks, Rhiann

Rated 5 out of 5 stars

Apex vets are incredible

Apex vets are the best. All of the staff are welcoming, helpful, always have time to help . My dog is perfectly happy going and is well looked after . Nothing is too much trouble. Highly recommend them

3 September 2024
Unprompted review
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Reply from Apex Vets

Thank you very much! I have shared this with the team too. - Rhiann

Rated 5 out of 5 stars

Top notch care with a super friendly staff!

Apex ER has a caring staff. From checkin to checkout, everyone was friendly, very caring to my dog and thorough in their treatment of our pup.
The first ER we went to had a 4-6 hour wait. Although this group is fairly new the wait from start to checkout was about 2 hours

3 September 2024
Unprompted review
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Reply from Apex Vets

Hi there, I think this may be for the wrong Apex Vets I am afraid. We are based in Scotland, not the US. Just to make sure that your review gets to the right place, to the people that deserve it, as sounds like you had a good visit. Take care, Rhiann

Rated 5 out of 5 stars

Great service

Great service - prompt appointment. Staff are friendly and helpful from reception to vet. So good with my cautious dog, gave him time and did not overwhelm him! Clear explanations and advice. Thank you again 😊

2 September 2024
Unprompted review
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Reply from Apex Vets

Thank you very much! Take care, Rhiann

Rated 5 out of 5 stars

Great work guys

Engages well with the community through open days and providing bibs etc for the local schools, great effort

25 August 2024
Unprompted review
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Reply from Apex Vets

Thank you very much! We hope to see you at our Open Day on Saturday! Thanks, Rhiann

Rated 5 out of 5 stars

Very friendly team

Very friendly team. Patient with our puppy today who was a bit sore. We phoned up in the morning and were seen by lunchtime.

20 August 2024
Unprompted review
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Reply from Apex Vets

Thank you very much! Hope that Walt is okay! Kind regards, Rhiann

Rated 5 out of 5 stars

Great Practice

When I adopted my neighbours cat, I adopted Apex at the same time. 2 more cats later I’m still with Apex, where my brood are well looked after. Not the closest vet practice to me, but wouldn’t ever consider moving practice.
Issy, Lola and Milly

15 August 2024
Unprompted review
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Reply from Apex Vets

Thank you very much, Clara. Hope you are well! Take care, Rhiann

Rated 5 out of 5 stars

Amazing service!

Vet Callum is always amazing to deal with. Lorraine at reception always remembers you and the pet also so feels like a personal experience. Both staff are amazing to deal with, have been with apex for over a decade with all my pets never had a bad experience.

14 August 2024
Unprompted review
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Reply from Apex Vets

Thank you very much. I have shared your feedback with Calum, Lorraine and the rest of the team. This is great to hear. Take care, Rhiann

Rated 5 out of 5 stars

Callum always demonstrates care and compassion

My dog had eaten wet sand and Apex were able to see her right away. Told me what the cost was going to be beforehand which I think is really important. She was treated with care and consideration and back home with me, albeit looking very sheepish, within a couple of hours.

12 August 2024
Unprompted review
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Reply from Apex Vets

Thank you for your feedback, Wendy. I have shared your feedback with Calum and the rest of the team. We hope that Fern as had no more sand eating episodes! Take care, Rhiann

Rated 5 out of 5 stars

Staff are very helpful

Staff are very helpful , excellent customer relations and of course the pet comes first.
They explain everything to you, and Connor the nurse was very helpful giving me good tips to help Bella live a happy long life

13 August 2024
Unprompted review
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Reply from Apex Vets

Thank you very much for your feedback. I hope that you and Bella are well. Kind regards, Rhiann

Rated 5 out of 5 stars

Amazing Staff

Staff are professional and extremely helpful.
I was running late due to traffic, etc. The staff made every effort to ensure I could still be seen even though I was late. Appreciated the support and lack of judgement. Great Team.

8 August 2024
Unprompted review
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Reply from Apex Vets

Thank you very much! We will always try and see appointments where possible as we understand these things can happen sometimes, and we always try to go above and beyond for our clients. Thanks for your kind comments. Take care, Rhiann

Rated 5 out of 5 stars

Damaged dew claw

Had an incident with Saffi on her morning walk and she damaged her dew claw. Vets squeezed me in at 11-30 and claw was removed. Apex vets are always ready to help . Fantastic vets .

5 August 2024
Unprompted review
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Reply from Apex Vets

Hope that Saffi is feeling better now with her claw clipped off. Thank you! - Rhiann

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