Apex Vets Reviews 

247
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional approach, making every interaction pleasant and reassuring. Many reviewers highlight the exceptional care provided to their pets, noting thorough examinations and clear explanations for all treatments and conditions. People consistently appreciate the excellent customer service, finding staff to be understanding, approachable, and highly efficient in addressing their concerns. The overall experience is consistently described as outstanding, with many feeling their beloved pets receive the best possible care and attention from a dedicated team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their welcoming, friendly, and... See more

Service

Customers had positive experiences with service, consistently praising the excellent and exceptional care... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are genuinely caring towards both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team @ Apex Vets is one big happy, dedicated, caring family. My wee Tara, border collie, aged 13, is an anxious wee elderly lady with a few health conditions now. However, her visits are always... See more

Company replied

Rated 5 out of 5 stars

I can 100% recommend Apex Vets in Denny. I moved to them a few years ago after seeing all their fabulous reviews. Every single member of staff I have dealt with has been fantastic and nothing is ever... See more

Company replied

Rated 5 out of 5 stars

Callum has been wonderful in looking after Penny he told us what to do with the drops I didn’t think I could do it but Penny has been playing her part letting me put her drops in. I would thoroughly... See more

Company replied

Rated 5 out of 5 stars

I’ve only recently registered with this Vet practice as I had read the reviews and was very impressed. I can confirm that all the positive comments you read are true. That staff were all helpful, kind... See more


Company details

  1. Veterinarian

Information provided by various external sources

Local, Independent, 24 hours companion animal veterinary surgery in Denny (Near Falkirk,) Scotland. Dedicated to the health and wellbeing of your pet. 24 hour emergency service is available. Where your pet is part of our family.


Contact info

4.9

Excellent

TrustScore 5 out of 5

247 reviews

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No recent history of asking for reviews

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4.9

All reviews

(247)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Emergency appointment.

We had to take our puppy in for emergency appointment on a Saturday night. Saw him within 10 minutes and was kept in overnight for Monitoring. Gave us all the options and explained the costs clearly. They also gave us an update (with picture) throughout the night and phoned next day. Fair and honest with the vet bill before collection.

Great peace of mind knowing there was someone with him to give him care and attention throughout the night.

3 August 2024
Unprompted review
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Reply from Apex Vets

Thank you very much for your feedback. Hope that your wee one is feeling better now! The Whatsapp updates have been a great addition to the practice, nice to get a picture of them. We are very proud to have the practice staffed 24 hrs a day to look after your loved ones. - Rhiann

Rated 5 out of 5 stars

Sapphire was in for her 6 month…

Sapphire was in for her 6 month checkup. Chloe did a thorough examination of her while keeping Sapphire amused at the same time.

30 July 2024
Unprompted review
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Reply from Apex Vets

Thank you very much for your kind words. - Rhiann

Rated 5 out of 5 stars

Excellent as always

I’ve been a client of Apex vets for as long as I can remember. I recently brought 2 of my cats in to see one of the locum vets, Louise.
She was very thorough with both my cats despite Meg having a reputation for being a bit ‘fiesty’ with vets!!
I’ve been extremely satisfied with these vets for many years, I simply wouldn’t go anywhere else!

26 July 2024
Unprompted review
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Reply from Apex Vets

Thank you, Kate. We love to see you and your menagerie in!! Even if Meg doesn't like us so much! Take care, Rhiann

Rated 5 out of 5 stars

Emergency appointment

I needed an emergency appointment as my dog had eaten something toxic. From my phone call to being seen was less than 20 minutes! Apex are an amazing practice. Definitely recommend. I wouldn't go anywhere else!

23 July 2024
Unprompted review
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Reply from Apex Vets

Thank you! hope your wee one is doing better now!

Rated 5 out of 5 stars

Outstanding service

Recently joined Apex after having a bad experience with another vet. Wish I had found Apex sooner as they are outstanding. They clearly put your pet first, the staff are friendly, helpful, knowledgeable and love their job and I would highly recommend them.

23 July 2024
Unprompted review
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Reply from Apex Vets

Thank you very much for your feedback!

Rated 5 out of 5 stars

Apex Vets are truly amazing 😊

Apex Vets are truly amazing 😊 Can't thank all the staff enough for all their help as it's 13 years that we've been coming.
Our spaniel suffers from sore ears as she loves the water and seems to pick up infections from time to time.
They are always very attentive, understanding and they genuinely care.
Nothing is too much trouble.
Thank you very much 😊🐶

23 July 2024
Unprompted review
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Reply from Apex Vets

Thank you very much! - Rhiann

Rated 5 out of 5 stars

Visited Apex again today …

Visited Apex again today for different reasons. Previous visits were heartbreaking due to losing both of our beautiful and much loved cats. We lost both within 44 days of each other and this has left the family with a massive hole in our lives.
So at the weekend we collected an unpredictable decision, this decision was Brodie!!
Brodie is our newest member of the McKay family and is 9 weeks of absolute cocker spaniel fluff and ears.
Apex
Gave him his first jag yesterday and we were so appreciative of the caring nature of all staff as we returned to the vets once again.
Apex staff treat you like one of the family and show so much kindness and compassion towards us.
We honestly didn’t think that our broken hearts could ever be mended and that special mark that Coco and Clio left us has let the proverbial ‘garden gate’ open to make us happy once again.

Thank you to all of the staff involved in caring and supporting our two girls during their illnesses and for the much loved welcome from our gorgeous boy, Brodie.
💕🐾🐾🌈. 🩵🐾

17 July 2024
Unprompted review
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Reply from Apex Vets

Hi Jackie, First of all thank you so much for your very kind words - we feel so privileged to have been apart of Clio and Coco's story and we are so excited to start a new one with the little ball of fluff Brodie! We truly feel that every pet is apart of our family and that is what makes it so rewarding and difficult at the same time - but we are so grateful to share so many special memories and moments with owners. Thank you again, Erin

Rated 5 out of 5 stars

Friendly knowledgeable staff

Friendly knowledgeable staff, where pets and owners welcomed with open arms.

16 July 2024
Unprompted review
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Reply from Apex Vets

Hi Andy, Thanks so much for this great review. I have shared this with the rest of the team. Thanks, Erin

Rated 5 out of 5 stars

Top of their game

I have been bringing my dogs to Apex for over 10 years and I couldn't wish for a better team to take care of my pugs. They are very professional and informative, most importantly they will not do anything to try and get more money out of you.
I have seen the practice grow over the years and it's a credit to the professional care they give. You won't find a better vet surgery anywhere. Keep doing what you do guys thank you.

15 July 2024
Unprompted review
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Reply from Apex Vets

Hi Adrian, thank you so much for your very kind review. I have passed this onto the rest of the team, it means more than you know. Hope Archie and all of the gang are doing well! Thanks, Erin

Rated 5 out of 5 stars

Glen been great with Eva sorting her…

Glen been great with Eva sorting her problems hopefully get her leg problem resolved

12 July 2024
Unprompted review
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Reply from Apex Vets

Hi there, thank you so much for your great review. I have shared this with Glenn and the rest of the team and we are very appreciative - it means more than you know! Thanks, Erin

Rated 4 out of 5 stars

Required an emergency appointment which…

Required an emergency appointment which was allocated within the hour. Receptionist and vet very friendly and helpful. Had to leave my dog for sedation to look at and dress a broken claw which was bleeding profusely. Clear instructions given to us when we collected our pet and further check up booked. Only gave 4 stars as like most people finding vet costs very expensive!!

11 July 2024
Unprompted review
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Reply from Apex Vets

Hi there, thankyou for your great review. We are very glad to have helped your wee one with their broken claw and hope that they are doing well. I have passed on your review to the team. Thanks, Erin

Rated 5 out of 5 stars

Excellent service

Reception staff are very welcoming and the premises are clean and bright. We usually see Samuel who is a very friendly and competent vet. He always gives a thorough exam and explains things clearly.

11 July 2024
Unprompted review
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Reply from Apex Vets

Thank you, Fiona for taking the time to leave us feedback, we really appreciate it! I have shared your feedback with Sam and the rest of the team. Hope you are well, Rhiann

Rated 5 out of 5 stars

Ruby, frequent visitor

Our one year old Labrador, Ruby, has been a frequent visitor.
The facial surgery done by Kat and ongoing treatment has been outstanding.
Visit this morning for ear infection and we saw Sam who is another amazing vet.

The individual care and commitment to all services being delivered by the practice are why I have stayed with them and choose to travel rather than use a closer surgery after moving out of the area

5 July 2024
Unprompted review
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Reply from Apex Vets

Thank you very much for your feedback, Morag! I have shared your feedback with Kat and the team too. I hope that Ruby's ears are feeling a little better now, too! Thank you, Rhiann

Rated 5 out of 5 stars

Was very happy with vets service and…

Was very happy with vets service and advice and treatment plan called back to ask questions i had forgot to ask at the time and whoever answered the call was very helpful polite and had put my mind at ease with the information i was given highly reccomend this vets

1 July 2024
Unprompted review
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Reply from Apex Vets

Hi Sean, thanks so much for your review. We always feel that our patients are truly part of our family and have been in owners shoes before feeling a bit nervous and worried for their pets, so we try our best to help in any way possible. Thank you again! Take care, Erin

Rated 5 out of 5 stars

Apex Vets always put your pets first

Apex Vets always put your pets first. They continually go above and beyond to make sure your beloved furry babies are looked after, cared for and the safest of hands. I highly recommend Apex Vets 🐾💜

28 June 2024
Unprompted review
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Reply from Apex Vets

Hi Claire, thank you so much for your great review - I have shared this with the rest of the team and we are very grateful for your kind words! Take care, Erin

Rated 5 out of 5 stars

A vet we can always trust 100%

Our cat Casper has been having a few worrying symptoms over the last few weeks. I made a call to book an appointment to see our vet Glen . The receptionist was patient, listened to my concerns and gave me an early appointment . It’s always reassuring to be met with a friendly face as soon as you enter the surgery. Casper was seen quickly and as usual Glen took the time to listen to my concerns and then examined Casper very thoroughly. I was pretty anxious but all the staff involved in caring for him were great- very calm and reassuring. From the stories I hear from other people, I do think Apex vets is one of the best out there. It’s wonderful to have a vet you can totally trust. 10/10

28 June 2024
Unprompted review
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Reply from Apex Vets

Hi Laura, thank you so much for your kind words! I have shared these with the rest of the team and it is greatly appreciated. As pet owners ourselves we know all too well what a worrying time it can be when your pet is unwell and we are so glad that we were able to reassure you during this difficult time. Thanks, Erin

Rated 5 out of 5 stars

Always get a lovely welcome from…

Always get a lovely welcome from reception on arrival..was into today with a dog I’ve just took on as a foster and even though I know nothing about his history when I phoned got an appointment to sort his nasty ear infection..lovely vet who was very kind to Ollie..all vets and staff are always so helpful when I’ve been with my other dogs..highly recommended..thank you..

28 June 2024
Unprompted review
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Reply from Apex Vets

Hi Emma, thank you so much for your great review and kind words - I have shared these with the rest of the team. We truly do feel that every single pet we see is treated as part of our big family! Looking forward to seeing you again, Erin

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