Apex Gaming PCs Reviews 

546
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting that PCs run smoothly, are well-built, and are easy to set up for gaming. Many also commend the exceptional customer service and helpful staff, who offer quick, knowledgeable, and personalized support throughout the buying process and beyond, ensuring customer needs are met. However, some customers noted concerns with order fulfillment and product delivery, experiencing longer wait times, conflicting updates, or items arriving damaged due to packaging. Additionally, a few reviewers mentioned initial product issues like unconnected power cords, faulty components, or the PC not working upon arrival, requiring further troubleshooting or assembly.

What people talk about most

Product

Users describe positive interactions with product, with many expressing satisfaction with their purchases and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, knowledge,... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the website easy to navigate... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers praising the easy and convenient process,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 4 out of 5 stars

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... See more

Company replied

Rated 5 out of 5 stars

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more


Company details

  1. Computer Hardware Manufacturer

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

546 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(546)

273 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Experience with APEX was seamless

Experience with APEX was seamless. I used Copilot to help me make my selections and after my order was made, within the first couple weeks had a quick call with a member of there team to make sure I had selected components that would fit my needs. After that, they sent me a list of recommended upgrades, which I declined and they were not pushy or high-pressure in that regard. I will state that after I made the purchase, I read into some negative reviews and was a bit disappointed I didn't do further research before going with Apex, but regardless I have had my PC for a month and I am very pleased. Not handy myself, was able to assemble and boot up PC within 30 minutes and it is running great for everything I need. Thankful to have a seamless experience, even amidst Apex's unconfirmed reputation.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Good work, just takes a slight wait.

Respectful. Called me and asked what I’d be using it for so they can try their best to set your recommendations properly. Took a tiny bit surely, but the computer came in nice packaging, had even guides with your gpu set to the side to keep it from shaking around. My computer runs as what I’ve heard, like butter. I’m having fun.

26 October 2025
Unprompted review
Rated 2 out of 5 stars

Big expensive disappointment

Waited for a very long time to get my expensive pc, it came off the rip with a bad 4tb disk and a bad windows install, had nothing but issues with the wifi combo chipset, the Bluetooth adapter didn't even make it a full year, tech support has helped but all in all the quality of these parts are just ridiculously bad and almost makes me want to sell the whole thing and go with a company that has better work

18 December 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Daniel, thank you for taking the time to provide us with this feedback. The older type of spinning disk hard drives do unfortunately tend to have a higher failure rate in shipping due to the amount of moving parts they have. This is why we only offer them as cold storage devices in addition to their slower read/write speeds. As always we're more than happy to assist you with the repair or replacement of any failed component.

Regarding the corrupted Windows installation, this can unfortunately happen for a multitude of reasons, and this is why we preemptively include a USB thumb drive with the Windows installation media on it. And as always, while we're unable to prevent some of these issues from occurring, we are more than happy to do whatever is needed to correct them for you.

Rated 1 out of 5 stars

Didn’t even receive the pc because u…

Didn’t even receive the pc because u cancled the order and still had to pay 250 for cancleation fees. On top of the 200 they don’t tell you about. Terrible company

14 November 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

We’re sorry to hear you’re frustrated, and we want to clarify a few important points for transparency.

The order was cancelled at your request after production processes had already begun. Because Apex builds fully custom PCs, cancellation fees apply once work has started, and these fees are clearly disclosed prior to purchase.

Regarding the additional amount you’re seeing: any interest, taxes, fees, or balance differences shown through Affirm are determined and charged by Affirm directly. Apex does not control, collect, or benefit from Affirm’s financing fees, and we are not responsible for them.

While we understand the situation is disappointing, the cancellation itself was not initiated by Apex, and the fees applied were in accordance with the terms agreed to at checkout.

If you have questions about your Affirm balance specifically, we recommend contacting Affirm support directly, as they can provide the most accurate breakdown of those charges.

Rated 4 out of 5 stars

Reliable

The PC I was sent is living up to the expectations in every way. With the only thing I can complain about being that it's the wrong colour, which did scare me as I thought orders got mixed up but it's all good and not really something that bothers me now.

There is a constant back and forth leading up to you receiving your PC. They want to make sure it all lines up with you perfectly

13 December 2025
Unprompted review
Rated 5 out of 5 stars

It was worth the wait

I'll have to start off with the customer service. It is so top tier that it's like finding a unicorn out in the wild. It should not exist how intentive they are and how quick they are getting back with you and staying in touch with you. You can message them every day like a crazy ex-girlfriend and they will still respond and give you the information you need. Not only that, did the PC take some time to get here. Yes, but it was worth the wait. The pc is crisp clear run. Smoothly, easy instructions to set up and if you have issues, they can call you, you don't have to be a computer genius. You can just call these guys and they'll run it through you. Step-by-step. If you're a simple salt of the Earth guy like me who likes to do nerdy stuff, but doesn't know nothing about computers. And you want a great system for a decent price. Get ahold of these guys. They will hook you up guaranteed. You'll love it.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Apex is a great company

Apex is a great company, they build amazing PCs and when widows takes a crash, there customer support is amazing. I will always trust Apex gaming for my pc needs

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

The team reached out every step of the way, helping me fit my build to my games I play, honestly the amount of back and forth was amazing. It arrived promptly, considering I ordered it near the holidays. Came packaged wonderfully. The setup was super easy and was gaming within minutes of it being out of the box. I will be using them in the future

2 November 2025
Unprompted review
Rated 5 out of 5 stars

recently purchased a PC from APEX…

recently purchased a PC from APEX Gaming, and overall, the experience has been very positive. The performance of the system has been exactly what I needed. It runs smoothly, boots quickly, and handles everything I’ve thrown at it from schoolwork to gaming without slowing down. The build quality is solid and feels durable, with clean cable management and a layout that makes the inside look organized and professional.

What really stood out to me was the customer service. Every time I reached out with a question, I got a quick and helpful response. They made the buying process easy and kept me updated from the moment I placed the order until it arrived at my door. The packaging was secure so I appreciate the handling with care.

I’m really satisfied with my purchase. APEX Gaming delivered on both quality and service, and I definitely feel like I got great value for what I paid. I would recommend them to anyone looking for a reliable prebuilt PC.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Service, well made PC!

This was my first purchase with the company so I did not know what to expect. I'd say I had an overall great experience from deciding what PC to get, the customer service was great overall and once I received my PC it was easy to unpack, assemble the remaining pieces and setup! There was some slightly frustrating times inbetween due to some misleading emails of part ordering and when my PC was going to be built and ready, but I was notified of a new transition of how things were being done and they were working out the kinks so I understand overall and appreciated the communication for clearing it all up! I will still definitely recommend anyone to using APEX Gaming!

12 November 2025
Unprompted review
Rated 3 out of 5 stars

pc runs great i’ve had no problems…

pc runs great i’ve had no problems plenty of storage cant complain the only problem is that i cant get my leds to work but other than that everything is good

25 October 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Aiden, thank you for bringing this to our attention. If your RGB components are no lighting up, this will most likely be the result of the ARGB plug coming loose during shipping and will be an easy fix. I was not able to locate your order using this name, and Trustpilot unfortunately does not include your email address. If you would, please email us at Support@ApexGamingPCs.com and we'll get this all fixed up for you.

Rated 5 out of 5 stars

Trouble with Wi-fi adapter

I recently bought a gaming PC from Apex Gaming, set up was easy and quick, and the PC ran smoothly. After about a week though I was having trouble connecting to the internet, so I reached out to customer service for their help. I did everything they suggested to try, and trouble shoot it from my end, but I was still having issues. So the conclusion was that I would need a new Wi-fi adapter because the one the PC came with was running too hot and would disconnect from the internet after about 5-10 minutes of use. The package arrived fairly quick and customer service was very helpful with the issue. I really appreciate how quickly they helped handle the situation.

23 October 2025
Unprompted review

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