System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more
Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... See more
Company replied
My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more
Company details
Written by the company
Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
Contact info
Air Center Blvd, 77032, Houston, United States
- 215-565-1069
- Support@ApexGamingPCs.com
- www.apexgamingpcs.com
4.3
Excellent
549 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Solid service
Whilst it took longer to receive my PC due to the company having to order parts, the end product is ACE!
I was kept informed of progress throughout the waiting period. Apart from the delay, the shopping experience and customer service were sterling. I would happily order from Apex again!
28 November 2025
Unprompted review
Great communication and support
Great communication regarding shipping, waiting for parts, etc. Awesome customer service for someone who doesn't know PCs at all. Highly recommend this company!
12 January 2026
Unprompted review
Amazing build
Amazing build. Came well packed and I only had to tighten a few things and pull off the protective strips on the inside of the glass. I ordered ddr5 5200, but they installed 5600. If that was a mistake, nenerneena. Set records on 3Dmark benchmark. I do wish I went hard and got a 5080 build, but this works just fine after I tuned the GPU to match the refresh rate of my monitor. I have not overlooked it, but when I can, I won't. I'll just upgrade sending it back to them. Work smarter, not harder.
16 January 2026
Unprompted review
They have been very nice people very…
They have been very nice people very patient and helpful
3 February 2026
Unprompted review
I appreciate the quick response time…
I appreciate the quick response time and willingness to answer any questions I had.
1 February 2026
Unprompted review
Apex gave me exactly what I was looking for
I had great communication with Apex. I did not always get the answer I wanted, but Apex was always staying in connect and responding to me. The technician I spoke with when deciding what I needed was very knowledgeable and even made suggestions I had not thought of to make this order exactly what I wanted. I am very happy with my gaming PC. I would recommend Apex to others as I’m sure they will refine their practices and make the experience even better.
1 November 2025
Unprompted review
I got exactly what I ordered and it…
I got exactly what I ordered and it runs everything game I play perfectly. Would recommend.
22 December 2025
Unprompted review
Beautiful pic and great customer…
Beautiful pic and great customer service.
27 December 2025
Unprompted review
The engineer was great
The engineer was great, product came all in tactical with no damage.
1 January 2026
Unprompted review
Amazing computer
Amazing computer. I will use this company for all my pcs from now on
29 January 2026
Unprompted review
Ordered a PC
Ordered a PC. They needed verification of a merchant ID with my bank account. Didn't feel comfortable giving that to them. Their automatic messages spammed me saying they can NOT proceed with order, then another message saying they are almost done building. I asked for a full refund if they can't do it without the merchant ID. A week later, they said they'd refund. Another week later, they said they're going to charge me 20% off the full order for restocking. There was no negotiating because they were holding my $2,000 I needed to shop elsewhere. They have no customer service to call at your convenience. But, they will call you whenever you are unavailable. I'm sure they are great and I'm stubborn. However, I ended up ordering with NZXT and they were effortless, which is what I was looking for.
25 November 2025
Unprompted review
Reply from Apex Gaming PCs
Thank you for taking the time to share your experience. We’re sorry that this order did not work out as smoothly as either of us would have liked.
We'd like to clarify a few important points: all of your messages, both via live chat and email, were responded to promptly by our team. The verification we requested was not personal information; the merchant ID is something we already had on file and simply needed to confirm because the billing information you provided did not match what was registered with the payment method. This is a standard fraud-prevention step required to protect both the customer and our business.
When you requested a cancellation, we processed a full refund of the order. No restocking fee was charged. The only portion that could not be returned was the sales tax already remitted to the state, as state taxes are legally non-refundable once paid.
We understand that our communication during the verification process felt confusing, particularly with automated status messages overlapping manual updates, and we appreciate that feedback, it’s something we continually work to improve. Our team does make outbound calls when needed, I personally attempted to reach you on four separate occasions, and we apologize if those attempts did not line up well with your availability.
We respect your decision to purchase elsewhere and genuinely wish you the best with your new system. Thank you again for your feedback, as it helps us improve our processes and customer experience.
It took a month and a half to receive…
It took a month and a half to receive my keyboard.
5 January 2026
Unprompted review
Reply from Apex Gaming PCs
Thank you for sharing your experience. We sincerely apologize for the longer-than-expected delivery time and understand how frustrating that can be. This is not the level of service we aim to provide. We appreciate your patience and feedback, and we’re actively working to improve our shipping process to prevent delays like this in the future. If there’s anything we can do to assist you further, please don’t hesitate to reach out to us at Support@ApexGamingPCs.com and we are happy to help.
Very easy to work
Very easy to work with, and gave great recommendations to improve my PC
23 January 2026
Unprompted review
M y order was received very well…
M y order was received very well packaged. Everything was extremely easy to put together. I am very satisfied with the PC I purchased for my son. He uses it every day playing multiple games with mods and has no issues what so ever. I am very satisfied with your product.
23 January 2026
Unprompted review
Still waiting for complete purchase…
Still waiting for complete purchase order. PC was purchased back in November of 2025. UPS delivery screwed up. Not even sure what was delivered. PC requires assembly. Parts purchased have yet to be delivered. No written directions in box. Scan box required internet . No Internet available at place of assembly. Over holidays no reply from customer service. only Generic auto emails received. I called the numbers listed, no one there to take call... Not impressed
23 December 2025
Unprompted review
Reply from Apex Gaming PCs
Hello James, thank you for taking the time to provide us with this feedback. I reviewed our entire email history, and it appears every single email you sent us was responded to either the same day or the next day, including over the holidays.
Regarding the assembly of your system, any spare parts that came with your motherboard or PSU are included in the spare parts bag. The only component that would have come uninstalled is your GPU. Anything larger than a 5070 does need to be shipped this way, or it is very likely to arrived damaged due to the weight of the card. These cards are basically big cartridges and simply need to be plugged in. We did offer to assist you with this cartridge, but we never received a response to our email.
Regarding the missed delivery of your keyboard and mouse, in situations where UPS makes three delivery attempts before returning a shipment to us, we do unfortunately need to invoice you for the return shipment. We did not receive a response to this email either, so I'm having our team send that invoice out ahead of your acknowledgement. Once this invoice is paid, we will be able to put your peripherals back in the mail.
Checkout was simple
Checkout was simple, the build took a little longer than expected but worth the wait
1 September 2025
Unprompted review
PC Works Great
Ordered a really nice PC and it works amazing, they just mixed up the color.
Oh, and it was kinda confusing figuring out which email to ask inquiries to.
20 December 2025
Unprompted review
performance
runs smooth, can have multiple apps in the back ground with no problems.
8 January 2026
Unprompted review
Ordered a motherboard
Ordered a motherboard. Never received. They claim USPS lost it. Apex wanted me to wait until after claim was settled before resending my order. After 3rd week of B.S. back and forth, I cancelled order. I found the MB cheaper at another site. Will never deal with this company again.
12 January 2026
Unprompted review
Reply from Apex Gaming PCs
Thank you for taking the time to provide us with this feedback. This shipment was unfortunately lost by the USPS. In these situations, we do need the carrier to replace the item as they are liable for losing it. We did issue a refund ahead of the USPS claim being paid as you requested. We're very sorry this process took longer than you would have liked, and we hope you understand our only options in these situations are to get the item replaced or issue a refund, which we did.
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