Apex Gaming PCs Reviews 

549
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting that PCs run smoothly, are well-built, and are easy to set up for gaming. Many also commend the exceptional customer service and helpful staff, who offer quick, knowledgeable, and personalized support throughout the buying process and beyond, ensuring customer needs are met. However, some customers noted concerns with order fulfillment and product delivery, experiencing longer wait times, conflicting updates, or items arriving damaged due to packaging. Additionally, a few reviewers mentioned initial product issues like unconnected power cords, faulty components, or the PC not working upon arrival, requiring further troubleshooting or assembly.

What people talk about most

Product

Users describe positive interactions with product, with many expressing satisfaction with their purchases and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, knowledge,... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the website easy to navigate... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers praising the easy and convenient process,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 4 out of 5 stars

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... See more

Company replied

Rated 5 out of 5 stars

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more


Company details

  1. Computer Hardware Manufacturer

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

549 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(549)

276 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service, well made PC!

This was my first purchase with the company so I did not know what to expect. I'd say I had an overall great experience from deciding what PC to get, the customer service was great overall and once I received my PC it was easy to unpack, assemble the remaining pieces and setup! There was some slightly frustrating times inbetween due to some misleading emails of part ordering and when my PC was going to be built and ready, but I was notified of a new transition of how things were being done and they were working out the kinks so I understand overall and appreciated the communication for clearing it all up! I will still definitely recommend anyone to using APEX Gaming!

12 November 2025
Unprompted review
Rated 3 out of 5 stars

pc runs great i’ve had no problems…

pc runs great i’ve had no problems plenty of storage cant complain the only problem is that i cant get my leds to work but other than that everything is good

25 October 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Aiden, thank you for bringing this to our attention. If your RGB components are no lighting up, this will most likely be the result of the ARGB plug coming loose during shipping and will be an easy fix. I was not able to locate your order using this name, and Trustpilot unfortunately does not include your email address. If you would, please email us at Support@ApexGamingPCs.com and we'll get this all fixed up for you.

Rated 5 out of 5 stars

Trouble with Wi-fi adapter

I recently bought a gaming PC from Apex Gaming, set up was easy and quick, and the PC ran smoothly. After about a week though I was having trouble connecting to the internet, so I reached out to customer service for their help. I did everything they suggested to try, and trouble shoot it from my end, but I was still having issues. So the conclusion was that I would need a new Wi-fi adapter because the one the PC came with was running too hot and would disconnect from the internet after about 5-10 minutes of use. The package arrived fairly quick and customer service was very helpful with the issue. I really appreciate how quickly they helped handle the situation.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Best gaming pc buying experience

Best gaming pc buying experience. Huge selection of specific machine made to play the games with the peripherals. Tech contact to make sure the machine is powered to work with your expectations. Machine worked out of the box and exceeds expectations everyday.

14 October 2025
Rated 5 out of 5 stars

I had a question about the motherboard…

I had a question about the motherboard in my Apex Alpha build and reached out to support by email. Instead of going back and forth, Nick personally called me to clear everything up. That alone was impressive, but while we were on the phone he also helped diagnose and fix an issue I was having with my RGB lighting control — something completely unrelated to my original question.

It’s rare to get that level of initiative and hands-on support. Nick went above and beyond, and the whole experience showed how much Apex cares about their customers. Excellent service, fast responses, and genuinely knowledgeable support.

Highly recommend Apex Gaming PCs — and big thanks to Nick for the outstanding help!

20 November 2025
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars then I would

If I could give 0 stars then I would. They never told me about a down payment that I would have to make after already paying a set price for them to ship me the pc I then emailed them and they said that they would refund my money and have never contacted me since

10 October 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Elit, thank you for taking the time to provide us with this feedback. We're very sorry our R Series process was not made more clear initially. These PCs are financed directly through us and the first payment is effectively a down payment. Depending on several different factors, we do sometimes require an additional down payment before we are able to ship a PC. In the event that an additional down payment is due, we always offer the option of a full refund if you do not wish to proceed. This refund has already been issued and we're sorry we were unable to find you an alternate solution. If there is ever anything else we can assist you with, please let us know and we are happy to help.

Rated 3 out of 5 stars

It was good until i asked about the GPU…

It was good until i asked about the GPU the guy over the phone told me "GPU's dont have storage" when asking how many GB the GPU had

9 November 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Jasper, thank you for taking the time to provide us with this feedback. I was able to review the call with our system engineer, and I believe he misunderstood the root of your question. To answer that, the VRAM for this model of GPU is 8GB. Please do let us know if you have any other questions or concerns, and we are happy to help.

Rated 5 out of 5 stars

I love the communication ❤️

So far the experience has been top tier; I just had an interview with Brady where we ran through my setup, personalized features, and the time it would take to build and ship out. The while process was super easy and I feel pretty confident I'm going to get a class product

11 November 2025
Unprompted review
Rated 1 out of 5 stars

I have place a weekly deal order and…

I have place a weekly deal order and realize that i can get the ready to ship model for the same price (with the discount code would be little cheaper) i contact the customer service within 30 mins. They said it can't be cancel even thought it is only 30 mins, the system don't even confirmed the order was build or anything yet. I escalate the issue to their customer service supervisor and only to be told i need to wait for a week for them to discuss it with their controller. This in non sense, the system don't even process the order yet. It have been 30 mins of order. Moreover, the 2 hours cancellation policy is not apply on weekly deal. I'm totally understand if the unit is already confirmed and proceed to being build. But i had contact customer service within 30 mins of placing the order!!! This is my very first gaming PC and i feel like the company tied customer hand and don't allow the change/cancellation even they have that policy that they only allow certain type of customer to utilize!

5 November 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello, thank you for taking the time to reach out and leave a response.

Once the order is made on these types of PCs, parts start moving immediately, which is why they are not eligible for cancelation.

I understand wanting to cancel and swap to a PC that suits your needs more -- when you informed us that you would like the other PC and would like to cancel, we immediately worked with you to find a solution to get this resolved. We were very clear on our cancelation policy for these types of PCs, a policy that is stated on the website before you place the order, but that does not mean you are restricted to that PC or that we will not work with you to make the order what you would like.

We are currently working to help you get into the PC you would like, we worked within our system to adjust the build for you, and swap into the PC you were requesting. We essentially manually did your cancelation and moved you into your preferred build. This does take some time, as it has to be done through our staff, but we are working on your request as quickly as we can.

Rated 5 out of 5 stars

This is my first time and it was easy to do.

As I can see and have experienced from Brandon Walker and Brady Pitre Apex takes the time to know what sort of thing you want to get from your PC. No pushing anything just great recommendations if you choose them to help try and make the PC your looking for.

5 November 2025
Unprompted review

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