Anglian Home Improvements - Windows, Doors & More Reviews 

I have given one star because you can't give a Zero. Anglian windows fitted replacement windows at our block of flats in Rickmansworth. My windows do not close. I have called them at least on six occasions. Never, do they call you back. Never, a text message, NOTHING!!! The problem is that they have been paid. Give these people a very wide birth!!

We recently had windows installed. The product is reasonably good, but unfortunately the installation was not well-managed, with very little leadership - resulting in some poor finish (no sealing under windows to brickwork, for example) and lots of screws and waste left behind on the roof and in gutters, as well as on the driveway -
Communication is weak with Anglian and despite writing to them to raise concerns and being promised that the complaint would be addressed in 5 working days, I’m still waiting to hear from them (now on 6th day). Really disappointed with a company I thought were supposed to be good. Seems their standards have fallen.

I’d avoid them now!

The installers, Jacob and Roman, got on with the job efficiently and solved problems rather than making them.
They let me know what was going on plus they left the house free of any dust and waste.

Edit: They reply to trust pilot reviews whilst continuing to not respond to our active complaint or contact us regarding the unfinished project.

Anglian have been problematic from the very first day of this project. We’ve paid almost £30,000 for a conservatory, based on the promise of high quality, excellent project management and support. Unfortunately, that’s not what we’ve experienced.

We’ve had to constantly chase them and call to find out when people were actually going to turn up. On several occasions, we waited in for people who simply didn’t arrive. The walls were installed in the wrong order, which was only picked up because we noticed it ourselves. The quality of the window beading has been poor, there’s a hole left in the side of the house, the lead flashing is unfinished, and the electrics were not installed to industry standards, with safe zones not being followed and the work not signed off. Anglian have since told us that they have got rid of the electrician responsible.

We’re now more than four weeks past the date the project was supposed to be completed, and we’re still left with unfinished work and no end date in sight. The whole process has been incredibly frustrating and has involved a significant amount of our time spent waiting around for people who didn’t turn up.

What makes this even more disappointing is that we were paying a premium for what we expected to be a professional, well-managed service. Instead, we felt pressured to make the final payment before the work was complete, received very little communication, and have had complaints effectively brushed aside, with the explanation that they have a backlog due to the heat.

For a project costing almost £30,000, we expected a much higher standard of workmanship, communication and project management. Unfortunately, based on our experience so far, we cannot recommend Anglian.

I would give zero stars if I could this company is an absolute disgrace I went to them thinking they was the best my god how I was wrong , the first day of installing my front door they told me between 12-1 so I booked the day off work well 2pm came still no installer's so I phoned the office they said oh he’s in traffic will be there soon FINALY came rocking up at 4.15 , fitted the door then noticed there was a long scratch along the panel anyway 2 weeks later a replacement fitting I had a phone call saying the new one also as a scratch on it this was after I’ve taken the day off from work ( then another fitting day came again late again ( when they left my property my husband had noticed they had scratched my new drive way the black block paving was totally all scratched and the person I spoke to said we can turn them over , REALLY ?
, the people they have working for them are
Sloppy with their work and the quilty of the product is terrible I’ve noticed more scratches here and there on the door frame but I’m not having this firm back on my property , after having spoken to them they offered me £200 off my original bill so I’ve lost 3 days work and my brand new drive way that cost over £6000 is scratched , please avoid this company at all costs they are a terrible company they don’t care they just want to take your money and leave a very sloppy job , it’s really mad me feel unwell the distress this company have caused me over the last three months , I’ve asked for the manager to phone me numerous time and I’ve heard nothing off them at all . They should be closed down the way I’ve been treated .

Andy and Craig were excellent, very helpful and informative.

A smooth, professional experience from start to finish. Steve Roden was brilliant with previous surveys and advice - which kept me as a customer. Trudy Holmes kept everything organised. Roger Puckey and Steve Warren were helpful on initial visits, and Nicholas East designed exactly what the room needed.On site, Nick Bowrah made a great first impression — but the standout was Chris Pierce. His craftsmanship, professionalism and attitude were exceptional. I’d request him again without hesitation.Everyone was respectful, polite and a credit to Anglian. The product quality and guarantees give real peace of mind. Highly recommended.

When I contacted the installation team at Anglian they were very friendly and helpful, I was really well informed about the process for my windows and front door.
The scaffolding team on arrival and collection were also very polite and professional.
I had Alan & Alan from their Eastbourne branch fit 4 windows, 2 lintels and a new front door over 2 days. They were both very friendly and polite, They worked consistently as well as being very respectful of our home, children ands dogs.
I am very happy with their work and the quality of the finished products. I would recommend both Alans for their work.

Used Anglian to replace our roof guttering and suffit. Very pleased with the service men Mike & Laurie who did a great job and completed ahead of schedule.The works went hitch free and safely & also happy with the 10 year warranty cover if ever needed. Louise at the office was also very helpful with the planning of the works so everything happened on schedule. Thank you very much

Fantastic product well made and fitted

Superb communication, quality of product and the installation was seamless. Each element from the initial doorstep knocking to fitting was done by well qualified people who communicated well and the installers were brilliant.

One of our windows cracked in the boiling heatwave in early July. We contacted Anglian straight away and were told to wait for a response from their “regional team”, it is now almost September and despite constantly chasing them, we have heard absolutely nothing. A total disgrace

Engineer was very knowledgeable and polite did everything that needed to be done can't fault anything

Communication throughout the process was great. The finished installation was also very good. Anglian Home Improvements products may not be the cheapest but often you get what you pay for. If I ever have a problem I'm confident they will be around to fix it.

Both our initial meetings with the salesman Julian and Nicholas, the consultant went well, and inspired confidence in themselves and the product. We were happy with the quote, and even more so when we added a third panel at the consultation stage, for which there was no additional charge! Due to them having a cancellation, they were able to bring the installation date forward, which was also helpful. The sole fitter arrived at 7.30 for his 8.00 appointment time, and he got straight on with the work. Brian was extremely efficient and clean in his working, explaining the small technical differences from our previous porch, and he left just after 11.00. Remarkable!
I noticed a very minor scratch on the letterbox, which he noted for a replacement to be fitted. A week later, their engineer arrived, and within 15 minutes, he had replaced the letterbox, and sorted a minor issue of the door rubbing against a corner of the frame, when opening and closing the door.
He made it very clear that the product carries a 10 year guarantee, and we should contact them immediately in the event that any other issues arise.
We were very happy with the four staff we met on site, and the support ladies, Hayley, Eloise and Amanda, were a pleasure to deal with both on phone and email.
Needless to say, we are very pleased with the result.

Really impressed with their service from beginning to end. Each visit was by a knowledgeable and professional person who guided me through the options and how installation would work. They arrived promptly on instillation day and ensured I was fully satisfied before taking payment. Highly recommended.

We had new front and back doors fitted. Both Andy and Craig the engineers did grest job and installed them quickly and efficiently. Good experience. Thanks

Anglian have set themselves apart with a quality and modern windows product, excellent installation, and great customer service. I immediately went back after having my windows installed for two of their other services.

I had a door fitted which I was very pleased with.
The fitter was on time and fitted the door with out any drinks, even though one was offered.
Very good

It was very easy to contact them and arrange for initial appointment. Starting from the initial appointment to the installation it was done in the time frame that was given to me. The installer was very professional and left the place as clean and tidy as it was before. Payment was very easy and I am very pleased with the whole experience which was stress free.