Angelmobility Reviews 

355
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and functionality of products, finding them comfortable, sturdy, and easy to use, which significantly enhances mobility. Many people highlight the fair pricing and great value offered, alongside prompt, quick, and efficient delivery, with items often arriving well-packaged and sometimes next day. The wonderful and helpful service, including effective problem resolution, is also frequently appreciated. However, some customers noted issues with courier services, experiencing delayed deliveries or a lack of updates. A few also felt certain product aspects, like specific fit challenges or premature wear, could be improved, and some reviewers mentioned unanswered emails or calls regarding concerns.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value, often highlighting items... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and speedy delivery... See more

Quality

Users describe positive interactions with quality, frequently highlighting products as well-built, excellent,... See more

Service

People report positive experiences with service, often describing it as brilliant, first-class, and... See more

Price

Reviewers highlight positive aspects of price, consistently praising the good, great, and competitive pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed a travel wheelchair for my mother who has Parkinson’s. Found one online had a few questions so telephoned and spoke to a very nice gentleman who was very helpful and knowledgeable. Placed the o... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the produt i feel much more confident with this rollator i fell many times with my other rollator as the old one when hits uneven ground jilts and i end up falling over.with the new... See more

Rated 5 out of 5 stars

Wheelchair delivered promptly. Unfortunately, the wheelchair never got to be used as my mum passed away before she got the chance. Return was easy to arrange. Refund was a little delayed due to som... See more

Rated 5 out of 5 stars

The chair was well protected in transit and only took 20 mins to unpack and assemble the chair and bottom swivel Caistors unit together. (Took longer to tear up all the cardboard internal and external... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Angel Mobility was established in 2006 with the sole aim of providing our customers with affordable high quality mobility and daily living aids. Our goal is next working day delivery if ordered before 1pm. All our new products come with 12 months warranty, during which time we shall repair or replace your goods free of charge. We stock lightweight wheelchairs, walking aids, incontinence products, disposable gloves, mobility scooters, power wheelchairs, rise and recline armchairs etc.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

355 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(355)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service was brilliant

Service was brilliant after contacting Angelmobility with some questions and getting two nice people on reception. We ordered and received next day. Alas it wasn't for me we contacted again for return no problem.

Thank you

14 July 2025
Angelmobility logo

Reply from Angelmobility

Thank you

Rated 3 out of 5 stars

OK Product but poor service

I am reasonably happy with the product delivered. It came with virtually no instructions - certainly nothing on how to use the tilt/rocking ability advertised. There does appear to be a very small amount of movement but hardly worthy of the description in the online listing.

The delivery process was tiresome. I was inundated with emails from the delivery company, with fluctuating delivery times - probably the fault of that company but Angelmobility chose them

The worst aspect is the inability to contact anyone. I tried telephoning half a dozen times, hoping to get some information about delivery. The phone rang for ages, and then went to an answering system. Leaving a message on that system proved futile. There was no call back.

I would be reluctant to use them again even though I am, as I say, reasonably happy with the product. The service aspects are just too poor.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery. Good solid but lightweight wheelchair, the removable wheels make storage much easier. As my husband has been a wheelchair user for many years it is lovely to finally find a chair that both sturdy and lightweight without breaking the bank.

8 July 2025
Rated 5 out of 5 stars

The order process was really simple

The order process was really simple. A confirmation of the order was sent very quickly and the order shipped out next working day as described on the website. I was kept informed of the delivery. Arrived promptly and was as described. Delighted with the wheelchair ordered and the service provided. Definitely would recommend this company.

6 July 2025
Rated 4 out of 5 stars

The wheelchair and seat pad are great.

The wheelchair and seat pad are great.
One star removed as the two items were ordered separately at the same time, one order No apart, but arrived a day apart. It would have been useful if the wheelchair 'page ' also suggested the seat pad as an additional accessorie.

29 June 2025
Rated 1 out of 5 stars

No wheel chair no money no replay from this company

Subject: Urgent Complaint – Wrong Item Sent, No Delivery, No Contact
Dear Company
Email come on Monday next day delivery order #4462 is Friday and still no item!
I am extremely disappointed with my recent order experience. I placed an order for a wheelchair and tried to contact you just a few minutes later to request an upgrade to a better model , cancel order. Unfortunately, no one responded to my request, and the chair was sent out anyway. Over 7 days and no one contacted me and no chair.
To make matters worse, the item never arrived, yet I have been charged for it.
I am now about to travel in 2 days! and do not have the wheelchair I urgently need. This situation is unacceptable and has caused me serious inconvenience.
Please contact me immediately to arrange either:
• A full and prompt refund
• Or an urgent solution to provide the correct wheelchair before my departure.
I expect this to be resolved as soon as possible. Please confirm receipt of this message.
Kind regards,

20 June 2025
Angelmobility logo

Reply from Angelmobility

We apologies for the issue. A full refund has been issued.

Rated 5 out of 5 stars

Aerolite Four Wheel Rollator

Purchased direct from their website, straight forward online purchase. Super quick dispatch and delivery. The Aerolite Four Wheel Rollator came fully assembled and only required to adjust grip height based on user requirements. First impression a very well made, simple folding mechanism and easier to maneuver for storage due to light weight.

20 June 2025

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