Andrews Office Furniture Reviews 

1,088
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely helpful and professional staff members who routinely go above and beyond to ensure very smooth furniture delivery and expert on-site assembly. Reviewers emphasize that communication with the sales team is exceptionally clear, making every single step of the working process remarkably easy and completely stress-free. Consumers also highlight the outstanding quality of the pre-loved office furniture, noting that items arrive promptly and in wonderful immaculate condition. People genuinely appreciate the reliable scheduling, highly efficient service, and the exceptional overall value provided throughout their entire purchasing journey.

What people talk about most

Service

Reviewers highlight positive aspects of service, describing experiences as excellent, friendly, and reliable... See more

Delivery service

Clients share satisfaction regarding the delivery service, often highlighting prompt arrivals. Consumers... See more

Staff

Reviewers consistently report a high level of satisfaction with the helpful and friendly staff members.... See more

Product

Customers had positive experiences with product, noting that items such as sheds and furniture were of superb... See more

Quality

Users describe satisfaction with product quality, noting that items arrive in immaculate and spot-on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Helpful salesperson, not at all pushy. Very useful in that their chairs come fully assembled - very unusual! Delivery men were also very polite and friendly and brought my heavy old off... See more

Company replied

Rated 5 out of 5 stars

Approached Andrew, as I needed a shed to a specific width and length. When the shed came, it was spot on and of superb quality. Andrew and his colleague spent a few hours adjusting the base leve... See more

Company replied

Rated 5 out of 5 stars

Bought a refurbished Herman Miller Aeron from here and had it sent to my partner. They called me before the delivery and made sure the chair was dropped off fully assembled right at my partner's door.... See more

Company replied

Rated 5 out of 5 stars

Very efficient, helpful and friendly service We were clearing out our office space and was helped with clearance and moving bits into a storage unit. The team (Colin, Lee and Gabi) were super super... See more

Company replied



Company details

  1. Office Furniture Store
  2. Office Supply Store

Information provided by various external sources

Established in 1972 - we now have showrooms in London, Essex and Northampton and a busy e-commerce website. We pride ourselves in providing excellent customer service and we strive to improve at all times. We have extensive knowledge of the office furniture business and offer a massive range of new office furniture and quality second hand office furniture to both business and to the public.

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5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,088)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and Efficient

We had a broken lock on one of our cabinet doors. The lock was taken away and about a week later or so they replaced the door. It took roughly 30 seconds to replace.

16 March 2026
Unprompted review
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Reply from Andrews Office Furniture

We're delighted with your comments about our service and we resolved your broken lock issue quickly.

Rated 5 out of 5 stars

Great product, great price, great delivery

Office chair for my home office was 100% as described (ex-display) and in immaculate condition. Great price and great delivery experience, with an email by the Sales and E-commerce Manager confirming the arrival day and time window. This was followed up by a call on the day by the driver advising he was on his way. Driver brought chair direct to the front door. Chair was covered in a clear plastic bag to keep it clean (spotless!). Fantastic service, very pleased. Many thanks to the Service Team.

16 March 2026
Unprompted review
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Reply from Andrews Office Furniture

Thanks Jon for your feedback always good to hear - and our sales and delivery team got your chair to you quickly from our next day range.

Rated 5 out of 5 stars

Very quick service

Ordered a second hand pedestal filing cabinet on a Friday and it was delivered on the Monday. Cabinet as described on website

27 February 2026
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Reply from Andrews Office Furniture

Thanks Mark! Having our own inhouse delivery teams mean we can proccess and delviery quickly.

Rated 5 out of 5 stars

Great service

Great service, prompt response, sales team follows up to check if everything went right with the delivery.
The quality of chair is as shown, there were some dirt marks on the bottom of the chair but I guess that comes with the refurbished package.

4 March 2026
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Reply from Andrews Office Furniture

Thank you very much for reviewing us, Himanshu. All the best with your chair, and we hope to hear from you again in the future.

Rated 5 out of 5 stars

A1 as usual

A1 as usual , delivered on time , quick professional delivery and installation
Paul , great as always with comms and delivery

4 March 2026
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Reply from Andrews Office Furniture

Thank you kindly for the review, Steve. All the best!

Rated 5 out of 5 stars

They appeared on time and put the…

They appeared on time and put the furniture together in the spaces that we wanted.

22 February 2026
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Reply from Andrews Office Furniture

Thanks Karen for taking the time to leave AOF a review, and pleased to supply your office furniture once again.

Rated 5 out of 5 stars

Great Value 100cm black sit/stand desk…

Great Value 100cm black sit/stand desk - delivered promptly, easy to assemble, sturdy, looks and works great, half price of other brands - thanks !

15 February 2026
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Reply from Andrews Office Furniture

Good to hear your impressed with your new desk delivered Mark and do let us know any further requirements.

Rated 5 out of 5 stars

Good communication.

Good communication.
Scheduling very good.
Delivery on time.
Items installed as required.
Overall very pleased with the service.

14 February 2026
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Reply from Andrews Office Furniture

Thanks James for your order of the office desk and I will pass your thanks to our Northampton team!

Rated 5 out of 5 stars

Bought a used desk for my room was in…

Bought a used desk for my room was in great condition rock solid very happy good communication and the delivery guys father and son would go above and beyond for you Thanks Andrews

19 December 2025
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Reply from Andrews Office Furniture

Thanks Paul for the review for your new desk and I will certainly pass your thanks to our inhouse delivery team.

Rated 5 out of 5 stars

We've used Andrews Office Furniture a…

We've used Andrews Office Furniture a few times and each time has always been seamless and so easy to deal with. Paul W our go to sales contact is really helpful and on hand to support, offering alternative options at a really good price. The hands on delivery team, particularly Mark who has visited our office more than once is also really professional with no task being too small to get on with without any complaints. I really appreciate the hard work, considering our office doesn't offer a lift and lugging 80+ chairs out to be recycled and lugging 80+ back in is massively appreciated. Would recommend this company to anyone looking for office furniture!!

3 February 2026
Unprompted review
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Reply from Andrews Office Furniture

Hello Sen, many thanks for taking the time to leave your review and good to hear our Air mesh chairs are so well received and delivered by our own inhouse team ready to use.

Rated 5 out of 5 stars

We have been using AOF for the last…

We have been using AOF for the last five years - moving services and office furniture. I wouldn't look to anyone else for my upcoming office relocation.

26 January 2026
Unprompted review
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Reply from Andrews Office Furniture

Hello Elizabeth many thanks for your review and we look forward to hearing from you soon!

Rated 5 out of 5 stars

The two guys that delivered a standing…

The two guys that delivered a standing desk went above and beyond by helping us dissemble the existing desk in the room and move it elsewhere. We could not have asked for better service - thank you!

30 October 2025
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Reply from Andrews Office Furniture

Hello Dawn, as always many thanks for the feedback - having our own delivery teams we can quickly deliver and work with you to place new desks!

Rated 5 out of 5 stars

Great service! Thanks!

Bought a refurbished Herman Miller Aeron from here and had it sent to my partner. They called me before the delivery and made sure the chair was dropped off fully assembled right at my partner's door. The chair itself is in near perfect condition, and my partner loves it. An Aeron is not typically in my budget, but I wanted to invest in a good quality chair, and Andrews Office Furniture made that possible for me :)

21 October 2025
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Reply from Andrews Office Furniture

Thanks so much Mayuri for your feedback and let us know when you have further requirements . The Aeron is indeed a fab choice of a chair and we do have our own inhouse delivery teams to ensure the chair arrives ready to use!

Rated 5 out of 5 stars

Very efficient, helpful and friendly service

Very efficient, helpful and friendly service
We were clearing out our office space and was helped with clearance and moving bits into a storage unit.
The team (Colin, Lee and Gabi) were super super efficient and made fantastic progress. They were also very friendly and easy to work with
Would 10000% recommend, thank you guys!!

21 October 2025
Unprompted review
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Reply from Andrews Office Furniture

Many thanks for your review for our moving team I will let the team know - we always strive to make the office move as easy as possible!

Rated 5 out of 5 stars

Highly recommend

Really helpful web chat and follow up, making sure I had exactly the right products, and that they were available for delivery the next day and reserved for me. Big thanks to Paul W especially for all his help 👍

2 October 2025
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Reply from Andrews Office Furniture

Hello KT - good to hear! I can see your needed your desk and storage very quickly and Paul organised swiftly from our next day range.

Rated 5 out of 5 stars

Excellent customer service and speedy…

Excellent customer service and speedy delivery. My chair is in great condition!

8 October 2025
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Reply from Andrews Office Furniture

Hello Ana - we appreciate you taking the time to review your Aeron chair delivered as these are truly a great chair from our huge selection of second hand options!

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