Andrews Office Furniture Reviews 

1,088
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely helpful and professional staff members who routinely go above and beyond to ensure very smooth furniture delivery and expert on-site assembly. Reviewers emphasize that communication with the sales team is exceptionally clear, making every single step of the working process remarkably easy and completely stress-free. Consumers also highlight the outstanding quality of the pre-loved office furniture, noting that items arrive promptly and in wonderful immaculate condition. People genuinely appreciate the reliable scheduling, highly efficient service, and the exceptional overall value provided throughout their entire purchasing journey.

What people talk about most

Service

Reviewers highlight positive aspects of service, describing experiences as excellent, friendly, and reliable... See more

Delivery service

Clients share satisfaction regarding the delivery service, often highlighting prompt arrivals. Consumers... See more

Staff

Reviewers consistently report a high level of satisfaction with the helpful and friendly staff members.... See more

Product

Customers had positive experiences with product, noting that items such as sheds and furniture were of superb... See more

Quality

Users describe satisfaction with product quality, noting that items arrive in immaculate and spot-on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Helpful salesperson, not at all pushy. Very useful in that their chairs come fully assembled - very unusual! Delivery men were also very polite and friendly and brought my heavy old off... See more

Company replied

Rated 5 out of 5 stars

Approached Andrew, as I needed a shed to a specific width and length. When the shed came, it was spot on and of superb quality. Andrew and his colleague spent a few hours adjusting the base leve... See more

Company replied

Rated 5 out of 5 stars

Bought a refurbished Herman Miller Aeron from here and had it sent to my partner. They called me before the delivery and made sure the chair was dropped off fully assembled right at my partner's door.... See more

Company replied

Rated 5 out of 5 stars

Very efficient, helpful and friendly service We were clearing out our office space and was helped with clearance and moving bits into a storage unit. The team (Colin, Lee and Gabi) were super super... See more

Company replied



Company details

  1. Office Furniture Store
  2. Office Supply Store

Information provided by various external sources

Established in 1972 - we now have showrooms in London, Essex and Northampton and a busy e-commerce website. We pride ourselves in providing excellent customer service and we strive to improve at all times. We have extensive knowledge of the office furniture business and offer a massive range of new office furniture and quality second hand office furniture to both business and to the public.

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5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,088)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend!

Excellent service and the team go above and beyond to help you.
Highly recommend this company

16 March 2025
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Hello Julie, we are so pleased to have your feedback and having our own inhouse fitters and sales teams allows us to take ownership from order to completion! Hope to see you soon.

Rated 5 out of 5 stars

Thank You Ian!

I just wanted to leave a massive thank you to Ian at Andrew’s Office Furniture in Cricklewood. From the moment I walked in, Ian’s customer service has honestly been the best I’ve ever experienced. He genuinely understood everything I was looking for and was incredibly helpful, patient, and calm — especially important when you’re trying to find the perfect office chair and end up trying nearly every one!

At no point did I feel rushed. Ian really took his time to make sure I found exactly what suited me best. His approach made the whole experience smooth and stress-free, and it’s genuinely because of his amazing service that I decided to stick with this store.

Thank you so much, Ian — you made a big difference. Highly recommend Andrew’s Office Furniture, especially if you get to deal with Ian!

Thanks,
Vinesh

25 April 2025
Unprompted review
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Reply from Andrews Office Furniture

Thanks Vinesh, many thanks for your time earlier finding the perfect office chair as we do have a huge selection in our Cricklewood showroom and Ian knows he's products! I will pass your thanks onto Ian and see you soon.

Rated 5 out of 5 stars

Top work from Alex and Nurri

Top work from Alex and Nurri, would recommend

15 March 2025
Unprompted review
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Reply from Andrews Office Furniture

Thanks Guennouni for your feedback, I will let the guys know who are part of our team of fitters and will be pleased to hear!

Rated 5 out of 5 stars

Sit/stand Desks

Prompt delivery and assembly of sit/stand desks

1 April 2025
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Reply from Andrews Office Furniture

Thank you for leaving us a review, Mick.

Rated 5 out of 5 stars

Great customer service

Great customer service from the beginning to the end of sale. Product all as advertised, delivered and installed promptly. Definitely recommend!

13 March 2025
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Reply from Andrews Office Furniture

Thank you for your review and recommendation!

Rated 5 out of 5 stars

Absolutely fantastic delivery and…

Absolutely fantastic delivery and installation by the team! They were all really helpful, fast-working and polite - I couldn't recommend them more highly. James was also really helpful with the design and furniture selection. Great service all round!

27 March 2025
Unprompted review
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Reply from Andrews Office Furniture

Thanks so much for the review and recommendation, Izzy. We're delighted you're so happy with the service and wish you all the best with your furniture!

Rated 5 out of 5 stars

AOF are brilliant

AOF are brilliant. Courteous and responsive to enquiries, job done efficiently by friendly team and very competative rates. They understand what needs to be done and why and provide certificates if job requires it to show adherence to codes of practice/standards.
My go to people for removals!

20 March 2025
Unprompted review
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Reply from Andrews Office Furniture

Hi SR.

Thanks so much for leaving us such a great review! We're pleased to hear it and look forward to hearing from you again.

Rated 5 out of 5 stars

Delivery Team were wonderful

The delivery team were super efficient and very friendly. They also were very persist in helping us even with the difficulties of installing the cabinets up a set of spiral staircases.

26 March 2025
Unprompted review
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Reply from Andrews Office Furniture

Hello Sunswap always a pleasure supplying your furniture requirements! Many thanks for your feedback I will certainly pass back to the team, we do have our own inhouse delivery teams so can always go the extra mile.

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. They also supplied temporary tables while ours were being made which was great.

4 March 2025
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Reply from Andrews Office Furniture

Hello Amy, many thanks for reviewing your recent desk delivery!

Rated 5 out of 5 stars

Director

Great service and products!

25 February 2025
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Reply from Andrews Office Furniture

Many thanks for your recent order, and do let us know when you have further requirements.

Rated 5 out of 5 stars

The perfect office removal company!

AOF arrived on time as planned for our office move and I can't recommend them enough. They asked and considered what items we wanted first in the new office and planned the loading of the 2 vans around our wishes. They even helped us to put desks back together when we got there!
The whole team were brilliant. They worked so hard and efficiently moving the whole office until the last box was unloaded. The whole team were very professional, polite and considerate, we can't thank them enough as there was a lot of stairs involved!
We also ordered some new office furniature from AOF as well and they have kept us updated throughout until the delivery.

3 March 2025
Unprompted review
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Reply from Andrews Office Furniture

Thank you very much for reviewing us, Lesley. We believe that having our own in-house team of drivers and fitters helps set us apart from our competitors, so it's always great to know when it is appreciated. We're glad you are all set up, wish you all the best in your new space, and hope to hear from you again in the future.

Rated 5 out of 5 stars

Cant rate Tony and the team highly…

Cant rate Tony and the team highly enough, they were professional, friendly, efficient and went above expectations. Would highly recommend

4 March 2025
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you for reviewing and recommending us, Michelle. We hope you enjoy your furniture and to hear from you again in the future.

Rated 5 out of 5 stars

Great communication

Ordered a second hand sit/stand desk and pedestal, there was a problem with my inital order but great communication from AOF and this was quickly sorted. Prompt delivery and the team that delivered were great, placed my items as arranged, and demonstrated the operation of the desk and checked the pedestal draw locking before leaving. The items are of good quality, I'm extreamly pleased with the
purchase, and would not hesitate to use AOF again.

13 February 2025
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Reply from Andrews Office Furniture

Thank you for taking the time to review us, Sian. We're glad the issue was sorted swiftly for you (let us know if any other problems), and that the installation went smoothly. Enjoy your desk and ped! :)

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