Amazon Reviews 18,656

Amazon m’a remboursé 153,42 € sur un compte fermé, et plus de deux mois après, je n’ai toujours rien reçu.

Le service client me renvoie en boucle vers un “service compétent” qui ne répond jamais, sans aucune solution concrète. C’est ridicule, inacceptable et totalement non professionnel.

Je demande immédiatement mon remboursement ou un crédit Amazon. Si rien n’est fait, je n’hésiterai pas à alerter les autorités et le public sur cette incompétence totale.

---

Amazon issued my €153.42 refund to a closed account, and over two months later, I still haven’t received anything.

Customer service keeps sending me in circles to a “relevant department” that never responds, offering no real solution. This is ridiculous, unacceptable, and completely unprofessional.

I demand my refund or Amazon credit immediately. If nothing is done, I will alert the authorities and the public about this total incompetence.

I bought a Charging Cable for my car, receiveed wrong cable, I returned it by printing the Amazon return label and filling out the sending form in the post office. The parcel went to the Slovak post office and refused because Amazon didn’t filled out the customs clearance.
Amazon still refusing the refund and demand me to resend it again to the same place knowing that it will refused by the Slovak customs again. Waste of money, waste of time, waste of energy in chat with Amazon and waste of money returning the parcel

Bosch wiper blades - I ordered them and paid £23.61 for the privilege - they didn't turn up - the courier said that he had handed them to the owner - he didn't, he was lying. Amazon customer service promised to contact the courier and come back to me - they never did and now they are requesting photographs of my house why I don't know it's a regular house. I wouldn't buy from them again. They never offered a refund or a replacement. To say I am disgusted is an under-statement - they clearly don't believe me.

In general I am happy with amazon.fr. Purchasing is easy, returns are quite easy when they are necessary. But recent changes to the website UX are troubling. Putting something in the basket, opens up a persistent strip on the side of the page, losing screen space. Searching now displays a large advertisement taking up the entire page, followed by many recommendations. This makes finding and comparisons much more difficult than before. The lack of ability to provide general feedback also demonstrates a non customer focus. To me it suggests a focus on profiteering by ads, like some other companies that put their ad business in front of a customer focused experience. Do better amazon

Received the attached email on 1st March ..nothing received regarding my refund ..phoned today told as it’s gone over 30 days I’m not eligible for a refund …shocking way to treat loyal prime members ?
Amazon
Hello,

I sincerely apologize for the frustration and disappointment you've experienced with your refund. You were promised a resolution twice, and we failed to deliver. This is unacceptable, and I understand why you feel let down.

As a valued customer who has trusted Amazon for 20 years, you deserve better than this. The fact that our carrier didn't scan your return is not your fault, and you should not be £70 out of pocket because of our process failure.

I have personally reviewed your case, including the evidence you uploaded showing our carrier's collection on 22 January. I want to assure you that we are taking immediate action:

What happens next:
1. I am escalating your case to our refunds investigation team today
2. We will conduct a thorough review of the carrier pickup and your return
3. You will receive an update within 3 business days with a clear resolution timeline
4. I will personally monitor your case to ensure it reaches the right conclusion

You should not have to chase us for a refund that is rightfully yours. We value your loyalty and trust, and we are committed to restoring your confidence in Amazon.

If you have any questions in the meantime, please reply directly to this email.

Thank you for your patience, Alan. We will make this right.

Warmest regards,
Lorraine
Amazon.co.uk

Very frustrating experience with Amazon customer support.

My account currently has a gift card balance of €413.32, but Amazon restricted my ability to use it because they said they could not confirm my identity. I was asked to provide proof of identity and proof of address, which I am willing to do.

The real problem is that the verification process is not working properly. I have contacted Amazon customer service multiple times from Wednesday to Saturday, but the issue still has not been resolved. Each representative gives the same answer to “wait” or redirects me without actually fixing the problem.

It is unacceptable that Amazon can hold €413 of my money while providing no clear solution or timeline. Customers should not have to chase support for days just to access funds already in their account.

I hope Amazon reviews this case quickly and improves the identity verification process so other customers do not face the same issue.

would give zero

amazon france customer service is truly disgusting

call centre staff first will say someone will email you dont worry

when you call back couple of days later to say email says I need to call you again they will give the same reply or most of the time just put down the phone on you

Terrible customer service. Absolutely terrible. I don’t recommend it at all.

We have ordered a Bed (Yaheetech) from Amazon (02/16/2026). It should be delivered on 02/18/2026.
We have received a text message from DPD with the tracking inf information that stated that it was in a nearby depot and the delivery could be tracked. We were staying at home for the 18e but nothing was delivered. No new message; nothing happened and it still at the depot. Amazon takes no action at all and nothing happend.

amazon de plus en plus lamentable apres une cde livrèe en retard , notice en BELGE ? apres plusieurs reclamations et finalement un retour . depuis 5 semaines pas de remboursement et surtout pas de contact ?? il manquerait des morceaux amazon ne fait RIEN : vendeur belge ? WMK TRADING GMBH mat KESSER cde 0461961 ; a fuire absolument de suite .. suite a bientot ? je revient

On the 15th of this month my parcel was delivered unsafely despite leaving clear delivery instructions they were all completely ignored and my parcel was left on public view. When I got home from work it had been stolen. I complained to Amazon the very same day the 15th and I was assured a refund had been issued. Five days later I was told the refund had been cancelled so six days later I phoned Amazon myself and I was told this was false information. The refund had not been cancelled and my refund had been issued on the 19th. Amazon seem to not be able to communicate and their staff seem to be very untrained. I have got all photo evidence of negligent couriers and misinformation by Amazon customer service. I will now be lodging a formal complaint.

Amazon has totally lost its way!
I have bought from them over many years and they were my turn-to for almost anything I required.
Never again! I had an HP printer delivered on Wednesday 18th February, since when I have spent the best part of 2 days trying to set it up. No guidance that worked from HP so I tried to get help from Amazon. No reply to messages. Hours online trying to find how to contact a human. When I eventually did he hadn't enough English to understand me, communicate with me. Told me he would send me an HP email address but he hasn't. There used to be a helpline to speak to a person. Now it has gone. So has this customer!

I ordered a large Samsung TV, it arrived with a screen malfunction.
I asked for a replacement, it arrived with a large crack on the screen.
I asked customer services to send me a functioning TV, instead I got a refund.
The first TV was collected. No one turned up to collect the second TV, I’m still waiting.
The Amazon support page advises a typical 6h response time to emails, I’m still waiting days later.
The chat service and the call back service do not appear to work.

Yahoo, Amazon, AWS, Cloudflare, Google... all complicit and friends of scammers and criminals... Yahoo Mail hasn't filtered phishing spam for two years now. I receive one to five emails a day in my inbox, emails trying to scam me, steal my data, including identity and banking information, etc., via fake websites and emails mimicking my country's social security system. There are fake traffic fines, fake toll bills, fake insurance policies, fake electricity, water, and telecom bills, fake subscription cancellations and payments, fake refunds, fake undelivered packages, and it goes on and on. I've reported it repeatedly to Yahoo, AWS, and Cloudflare, who claim to be taking it into account, but nothing has been done for years, and spam continues to flood my inbox. It's never even filtered by Yahoo Mail's spam filter, which is practically useless, especially spam from AWS and Cloudflare. Nobody cares, not even Spamcop or the authorities in my country, who are complicit in crime in general, given their slow and ineffective justice system. And what's worse, I'm also inundated with spam calls (illegal solicitation and fake numbers, including spoofing). I'm fed up. I've turned the issue over and over in my mind, but we're constantly told and pressured to change our email address, phone number, social media accounts, bank account, etc., and even change our identity, just like physically moving if we have problems with neighbors, spam, scams, or insecurity... What a wonderful society we have these days! Back in the past, we had humanity, an effective justice system, human moderation... but that was before the internet, or even at the very beginning of the internet. Now, that's all over, the peace and quiet, and it's open season for thuggery and complete impunity. What a shame! Tech has a bright future ahead, especially the GAFAM companies, who can do whatever they want with impunity, like gods, imposing their will on everyone who can never defend themselves, not even a sovereign nation. Nobody cares anymore. Oh well.

Amazon.fr has been my favorite for last 4 years. Awesome customer service, free and easily return, super quick deliveries, and very effective in every online business platform. I tried cdisount to just compare and my review is already in trustpilot in cdisount. They compare themselves with Amazon.fr but are very far from reality :))

Sellers cannot be trusted because they send the wrong product.

Retrait en distributeur Amazon fastidieux .
37 avenue chateau gombert 13013 Marseille
Scanneur en panne . Clavier capricieux. A reparer au plus vite merci.

They close account for reason that not true and the problem is we sold around 25$ and advertising for around 50$ and in the end they take all money and close account

Bad company

I have done my best to give Amazon multiple chances. But very recently I did order the supplement ACCUVISION (120 capsules) and they only delivered 30 capsules. That’s completely Unacceptable. And they didn’t even want to admit that I’ve ordered 120. They said that I only ordered 30, which is a complete lie. So I don’t recommend Amazon by any stretch. And they don’t even pay their employees very well at all n they are a multi billion company. Completely unacceptable