Amazon Reviews 18,654

Amazon cancelled my original order (ASIN B08HSF4FY6) after it was damaged in transit and refunded me. At the same time, the item was marked as “out of stock until June 2026,” which forced me to purchase it directly from the manufacturer at a higher price.
Within days, the exact same item reappeared on Amazon at the original price — demonstrating that the “out of stock” status was inaccurate. I therefore asked Amazon to cover the €70 price difference, which resulted from a situation entirely outside my control.
After many hours in chat, multiple transfers between teams, and several broken timelines for follow-ups, Amazon ultimately refused to compensate the difference, insisting that they only do so when the replacement purchase is made again through Amazon — even though they were the ones who made that impossible in the first place.
The process was confusing, inconsistent, and deeply frustrating. Customer service kept repeating scripted answers rather than addressing the core issue. There was no clear escalation path, no dedicated claims contact, and no meaningful accountability.
If something goes wrong with your order, be prepared for a long, circular process with little flexibility — even when the problem clearly originates from Amazon’s own logistics and stock information.

Delivery date delayed but system telling you your book ordered as Xmas gift will be delivered tomorrow. Until the message is changed to ‘contact the delivery company’: as there is an issue suddenly your bookshop is not responsible anymore . Go see DHL, who subcontracted to La Poste who tells you it is not tracked so what was supposedly under control nobody knows anymore where it is!!!
The attitude of Amazon reminds of an American president in charge who tells you that this was all Biden’s fault !!! ( except that Joe Biden is apparently not the president anymore and you cannot cherrypick when you are in charge)
To summarise goodbye Amazon. Never again! And don’t count on me for Amazon Prime when you are so lousy on the basic service.
In the meantime I discovered momox to buy English books from France.
It is apparently good and will at least never be as lousy as Amazon

While reading reviews from other people about Amazon and its appalling average mark on Trustpilot across all countries, it is obvious Mr Bezos does not care a thing about selling books anymore. Its operations are probably for sale while he makes much more profit selling tv programmes, food and cloud services (amazon prime, whole foods in the us, AWS ). What about boycotting the rest of his companies ?

Amazon [seller Yitahome ] [ Delivery company Everi ] Order placed 3rd/1/2026 item x3 first 2 arrived few days 3rd yesterday instead of 1 tracking number 3 seperate tracking numbers asked Amazon Customer Services to look into missing 3rd part of order on browsing order notice order delivered hang on only part delivered Amazon said 7days to investigate so did some of our own detective work contacted Evri asked for so/called/delivery/dater/sent 3 photos/dates/times/2 looked okay 1 photo didnt well after contacting Everi well/well yesterday found remaining parcel left unannounced in lobby leave it to your thoughts

I have used AMAZON a lot over the years; and today I find myself questioning the business ethics of AMAZON for two key reasons:

1. When you leave a valid critical review on product / delivery / quality; more often than not, AMAZON deletes the review with unjustified reasoning.

2. Products sold with PRIME are usually more expensive than exactly the same product sold without PRIME. In this case a customer pays a monthly subscription for PRIME for free delivery, and sees a product marked up for free delivery, when compare to exactly the same non-PRIME product.

These two examples are reason for a one-star evaluation, despite generally good delivery experiences when using PRIME.

My order was cancelled, I won't buy anything here again

So far I've never had any problems with Amazon itself; as a platform I find it very useful and generally my preferred online shopping platform. I've seen a lot of people complain about their articles and experiences, but that usually stems from 3rd-party sellers and not Amazon themselves, so as long as you are careful, everything should be fine!
So far I've always had great customer support and nothing to complain about.

Excellent service from start to finish never let us down all parcels delivered on the due date or before very respect delivery drivers in our area with a lovely friendly approach well done !!! All over 2025 but especially November and December 2025.

I got my delivery yesterday, and OK it was left outside, I am not complaining about that. But the item was an electrical product, brought to give as a Christmas present, it came in its own box with a big Amazon sicker on it with my daughters address on it plus the usually details.
But it was not wrapped in a plastic bag or a thing, I cant even get the label off, if it was raining, it would have been distroyed,, I am so disappointed with a item not being wrapped for delivery, you could see what the product was, my daughter ordered this for me on her account, with my card, the person I brought it for will think it's secondhand.
A very disappointed customer.
Brendon Mallon

Order 5 different items yesterday, said delivery today.
At 5.30pm check if arrived at the collection point and says two will arrive on Friday (in two days, 2 in 3 days and one in a week.
Extremely unreliable specially when they know when you order that won’t be delivered as promised.

I have been a loyal Amazon customer for several years and never imagined I would have to write such a disappointing review, but my recent experience has been extremely upsetting.

I ordered a Bosch Dishwasher on 30 November 2025, and the product was delivered on 05 December 2025. Since this was a large, sealed appliance, I trusted Amazon’s delivery process and did not open or verify the internal product details.

The real shock came on 13 December 2025, when the Bosch installation engineer visited my home and informed me that a washing machine had been delivered instead of the dishwasher I had ordered. This mistake was discovered only at the time of installation. When I contacted Amazon customer care to report this issue, I was connected to Mr. Dhruv from the specialised team, and the experience was absolutely unacceptable. Instead of apologising for Amazon’s mistake, he was rude, dismissive, and continuously interrupted me. He blamed me for not checking the labels on the packaging, said the fault was entirely mine, and clearly stated that he had “nothing to apologise for.”

What was even more shocking was that he claimed he was “not a regular agent” and could raise his voice if he wanted. This kind of behaviour is completely unprofessional and not something anyone expects from a brand like Amazon. As a customer, if I order a dishwasher, I should be able to trust that the correct product will be delivered. Expecting customers to open and inspect huge appliances before installation is unrealistic. Sending the wrong product is not the customer’s fault, and blaming the customer instead of taking responsibility is unacceptable.

This entire incident has severely damaged my trust in Amazon. A brand that has grown because of customer satisfaction should not treat its customers this way. I am extremely disappointed and hope Amazon takes responsibility and improves both its delivery checks and customer support behaviour.

It was ok I like it

They charge way to much for delivery to the point I couldn't buy anything from them with a $15 Amazon ecard,,if I did find an item cheap to buy they said they couldn't deliver to my house!!

In correspondence with their awful customer services, this company is dishonest and evasive. They also refuse to give customers their address for service of legal proceedings in France.

That is in addition to charging (much) more for everything than the Chinese online selling platforms, although their products are identical. Both offer equally appealing customer service, so I can't see anything that justifies the extra cost of Amazon.

The delivery drivers from Amazon are an absolute disgrace , liars and low lifes delivering parcels .

I would not give them a star but had no option. The majority of Amazon delivery drivers are terrible. Pretend to ring the door bell, don't wait for he door to be answered, just drop parcels in unsafe places. When you try to speak to them they ignore you because they are constantly on the phone talking. When you answer the door they just walk off and point to where they have left the package, expecting the customer to retrieve it out of the bin or wherever else they've left it. It must cost Amazon a fortune in lost or stolen parcels each year all because your deliver drivers don't care. Most times we have a delivery from Amazon it is poor.

So you know, if you move to a different country Amazon will steal all the movies you paid for and won't let you access them. You're welcome for the megayacht, Mr. Bezos. I WILL NEVER, EVER DO BUSINESS WITH YOU EVER AGAIN.

NoAn Amazon customer service supervisor said he gave me a $30 gift certificate for the hours of time I spent trying to return a defective product. But despite sending me a confirmation email, it was never applied. Follow up calls to customer service failed to apply the gift certificate. And it took weeks to get the refund that I still have not received. I never expected Amazon to commit fraud. But their customer support has deteriated. UPDATE I finally reached the same supervisor I spoke to and he made good

The labubu plush doll I bought has a damage on the stitching and it's very visible. I am upset that they have not checked it properly before sending. The delivery guy was pleasant to talk to though.

Delivery its always delivery with amazon .
Why do they send a message delivery between 12 and 3 when you sit in and wait but they just throw it in a dirty scruffy outdoor bin . What joke amazon is . Im shopping at temu infuture atleast temu delivery drivers knock on youre door to give it you . Unlike scruffy amazon drivers who just throw it in an outdoor bin because they cannot be bothered to knock on a door . 2 doorbells a door knocker advanced warning so im at home and still the driver put my parcel in a bin thats full of water . Disgracefull service yet amazon let their drivers do it time and time again .
TEMU EVERYBODY THEY KNOCK ON YOURE DOOR ATLEAST UNLIKE AMAZON .

I had bought a kettle and it stopped working within the length of the guarantee.
I have done everything I can to get in touch with amazon but haven't received a reply from them.