When we discovered late in the day that flights booked elsewhere had been cancelled, we urgently began to look for alternatives. Fortunately we stumbled across a review of Alternative Airlines and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alternative Airlines provides us a with an easy way to book a trip without having to pay the hefty price tag all up front. With rising costs of EVERYTHING a trip for a family of four can be expensive... See more
Cannot fault Alternative Airlines. Quick and easy booking process offering pay later options such as clearpay to spread the cost of the flights. I was worried that I didn't get an instant confirmation... See more
The speed of the initial search for flights was impressive. Once my choice of flight was selected the booking itself was quick and stress free. I was pleasantly surprised that the whole process from g... See more
Company details
Written by the company
Alternative Airlines is on a mission to take the friction and frustration out of flight booking, making the experience effortless for travellers everywhere. By partnering with the world’s leading flexible payment brands, we give passengers the power to pay over time. Moreover, by combining next-gen tech with next-level support, we’re innovating the booking process and simplifying the customer experience to give everyone, everywhere the freedom to fly.
Contact info
Gatwick House, Peeks Brook Lane,, RH6 9ST, Horley, Surrey, United Kingdom
- customerservice@alternativeairlines.com
- www.alternativeairlines.com
4.9
Excellent
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 31% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent service
Excellent service. Had an issue with a date of birth, no automated service or AI. Someone actually answered the phone and they were so friendly and professional. Will def be using again. Fab company.
28 May 2026
Excellent booking experience with…
Excellent booking experience with Alternative Airlines! The process was quick, easy, and very user-friendly. Everything was smooth from start to finish, and I appreciated how simple it was to compare and book flights. Highly recommended!
28 May 2026
It was such a smooth experience
It was such a smooth experience. No BS, no confusing steps. Just pick your flights and go. The flexibility is a lifesaver, especially for bigger trips. The website worked perfectly too: fast loading, easy layout, nothing glitchy. It all felt super user‑friendly from start to finish. The prompts were easy to understand.
28 May 2026
Excellent customer service 👏
Excellent customer service 👏. Quick service, no delays will continue to use alternative 💯
28 May 2026
Paying in installments
28 May 2026
Good prices and payment options.
27 May 2026
It was so easy to book with Alternative…
It was so easy to book with Alternative Airlines! I even messed up on my birth date when I first booked my tickets. It was so easy to get in touch with customer support and get it fixed. They replied almost instantly and assured me that my tickets would be correct and I wouldn’t have any issues with my flights, & they were absolutely correct! I will be booking with them again!
2 May 2026
Was very fast and easy
Was very fast and easy, it’s takes a minute to do the process and got approved immediately.
26 May 2026
They take care of the customer
27 May 2026
Highly recommended!!
27 May 2026
i was looking for a last minute flight…
i was looking for a last minute flight and they had options for book now pay later which is great for someone who is short on money.
27 May 2026
Alternative airlines is amazing i only…
Alternative airlines is amazing i only use them for my flights always perfessional and top tier customer service I will not use nobody but them they the best...
27 May 2026
AFFORDABILITY
Alternative Airlines provides us a with an easy way to book a trip without having to pay the hefty price tag all up front. With rising costs of EVERYTHING a trip for a family of four can be expensive but with a payment plan it makes it alot easier.
27 May 2026
Fast transaction and responsive team
27 May 2026
Trustworthy and reliability!
This review is not only about my latest booking but the over time experience with AA. For me, trustworthiness is integral to customer interaction. It gives me confidence to embark on the booking platform. And this is the overall satisfaction I have had with AA over the past few years. Keep it up!
27 May 2026
Fast and reliable and most of all they…
Fast and reliable and most of all they were able to amend my ticket with thoughtful and helpful I can definitely recommend to my colleagues. Excellent service
27 May 2026
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