Outstanding service and real customer care I had an issue with my graphics card and from the very beginning Alternate handled everything in a highly professional manner. The team was incredibly h... See more
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Outstanding service and real customer care I had an issue with my graphics card and from the very beginning Alternate handled everything in a highly professional manner. The team was incredibly h... See more
Company replied
Incredible customer care. I ordered a custom pc, and realized I had selected the wrong fans. After that I took up contact and they very swiftly and nicely helped in updating the order despite t... See more
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They are not as good as they used to be. Building a new PC, i build my pervious 3 PC's with alternate as starting point. So i did this again. However the only price competitive com... See more
I recently ordered the Powercolor RX 9060 XT 16GB Hellhound Spectral White and the Corsair 4500X from Alternate. Both arrived on time and in perfect condition, and the shipping process itself was exc... See more
Alternate is sinds 1998 gevestigd in Nederland als zelfstandige aftakking van de Duitse moederorganisatie. Met 160 medewerkers en meer dan 20 jaar ervaring is Alternate Nederland een vaste waarde in de online markt en nog steeds marktleider op het gebied van computer gerelateerde producten. Inmiddels is het assortiment steeds verder uitgebreid met producten als huishoudelektro, gereedschappen en speelgoed. Tegenwoordig wordt er vanuit Duitsland, Nederland en België naar alle landen van Europa geleverd. Alternate is daarmee een van de meest succesvolle e-commerce ondernemingen in zijn branche. Om ruimte te bieden voor verdere groei is in 2016 een extra distributiecentrum gebouwd in Tholen, dat orders verwerkt voor zowel Nederland als België.
Marconiweg 1, 4691 SV, Tholen, Netherlands
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Replied to 10% of negative reviews
Typically replies within 1 week
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I paid 2700 for a personalized computer to assemble. You pay, you just get a « you’ll be informed when you computer is shipped », already surprised by how little overview you get for such big orders.
A week without news I started to try to reach support, to get at least some news, they replied only after a couple of mails to answer me « it will be done early next week ». Now we’re Tuesday evening, still no news and they didn’t even replied to my mails today wondering about the promised status.
Yes I can get your assembly department is under the wave, but I would still like a proper deadline (2 weeks is not acceptable but if you cannot do better, inform me and engage truly on some delivery date and see if it’s fine by me, it’s the minimum really), proper client service (it’s shouldn’t need to send mails every 24h to get one single reply).
Finally, very representative of this experience, clicking on « cancel the order » in « following your order status » brings you to a 404 error, page not found.
I requested a refund
Delivery was very late, 14 days and wrong. I have received the wrong product, I wanted the case without window, and the product I was looking at the website did not have window on the pictures, but when I received the product it was with window, because apparently they put the wrong images for the product in the website. To fix the situation they asked me to pay again which is very funny. So I paied 2000 euros and received a wrong item, very disappointed will not use this website again.
23 or 24 years client by alternate and almost always satified, my last order was a 27 inch screen which was showing ''Pivot, Draaibaar, Kantelbaar, In hoogte verstelbaar'' on the pictures and in description (like Marcel in another review here), but it wasn't. I couldn't be bothered complaining about it because I know it can be that the pictures are not always showing the right parts, so I just thought it would teach me a lesson for buying impulsively, which I normally never do… But since Alternate is pressuring me for writing a review here, let me say that I won’t be impulsive anymore and I will hesitate buying more hardware there if I can avoid it. And anyways I was already buying a lot less since the shop/showroom closed and the assortment reduced considerably.
Great choices and Fast delivery.
Detailed description of the product and tips to make sure that is the best choice for you case.
Delivered within 1 working day... as advertised in their website.
I bought 2 pcs from alternate and assembled them myself, and a lot of maintenance pc parts. Always on time and great prices! Never had any issues.
found this company in google search while looking for a product. 100% happy about the service. I recommend 10/10
orederd most of my pc with a good price. one ram stick was defect, but the replacement process was quick and free.
Simply the best computer shop in the Netherlands! High quality service and excellent customer interface!
Happy with the products i received and the delivery is fast and good
I had a great experience buying at Alternate, the delivery was fast and when I had an issue they solved it rapidly.
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