Alternaleaf Australia Reviews 

874
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 839 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, understanding, and caring staff and doctors who provide helpful and compassionate support. Many people found the overall service easy, efficient, and stress-free, highlighting a simple and well-managed process. Reviewers often reported that the prescribed products were highly effective, significantly improving their conditions and quality of life. However, some customers noted occasional difficulties with script and product availability, mentioning issues like unavailable brands or reduced prescriptions. Additionally, a few other people felt that communication could be inconsistent, citing challenges with administrative processes or varying interactions with different doctors.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising the doctors and nurses as lovely,... See more

Service

Customers had positive experiences with service, often highlighting the high level of care, knowledge, and... See more

Product

Users describe positive interactions with product, with many reviewers finding the products to be very... See more

Customer service

Clients share positive opinions on customer service, often highlighting helpful and thorough responses from... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as easy, fast, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more

Rated 4 out of 5 stars

I have used alternaleaf for a couple of years now and have had a really great experience with Daniel Dotta, my regular Doctor who has been extremely supportive, understanding and easy to get along wit... See more

Rated 5 out of 5 stars

I’ve suffered with chronic back pain for years and after a back operation. ALTERNALEAF has improved my life immensely . They are the most understanding people they really do understand and care I woul... See more

Company replied

Rated 5 out of 5 stars

The process is easy doctors are lovely n understanding . I find the medicatuon helps me with my anxiety ,sleeping n lower back pain from heavy work . Ever since i have started my journey with alternal... See more

Company replied


Company details

  1. #4 of 5 best companies in Medical Clinic

About Alternaleaf Australia

Written by the company

Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses. What’s the process to becoming an Alternaleaf patient? It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.

We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.

To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.

Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

874 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(874)

868 reviews in the last 12 months

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Rated 1 out of 5 stars

Very unorganised company

Very unorganised company, doctors issuing new scripts without informing patient of ramifications, almost impossible to get in contact with a real person to sort issues

27 March 2026
Rated 4 out of 5 stars

I have used alternaleaf for a couple of…

I have used alternaleaf for a couple of years now and have had a really great experience with Daniel Dotta, my regular Doctor who has been extremely supportive, understanding and easy to get along with. Only this visit I changed doctors, as Daniel was booked, and that was the only reason you lost a star. I was told company no longer provided one of my script items, which my chemist said was untrue, and reduced my usual script telling me he had provided the same as Daniel, which was also untrue. Intend to contact to see if this can be fixed.

1 April 2026
Rated 1 out of 5 stars

Avoid like the plague

Used this company for years for back pain and insomnia. Was life changing. The only product that worked. Then without warning they decided I needed a letter from my dr to continue treatment. I don’t see drs. I see alternaleaf. That’s the point isn’t it? Also told me to try other medications for pain and sleep. Highly addictive opiates and barbiturates. Are you serious? Apparently I don’t get a say in the drugs I want to take. AVOID LIKE THE PLAGUE. there are much better companies out there that will treat you with dignity and respect.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience, life changing treatment, and excellent service.

The Alternaleaf team have always provided a high level of care, knowledge and professionalism. They’re always very friendly to deal with and compassionate towards my mental and physical health journey. Since starting my treatment, it’s been a life changing experience and my quality of sleep and life has improved significantly. Thank you to everyone on the Alternaleaf team for all of their support.

16 February 2026

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