Alternaleaf Australia Reviews 

874
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 866 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, including doctors and nurses, for their professionalism, helpfulness, and compassionate approach. Many appreciate the easy, stress-free service and efficient operations. Consumers find the products effective, noting how they significantly improve well-being and manage various conditions, contributing to a straightforward user experience. However, some customers also noted occasional dissatisfaction. A few experienced issues with script availability or changes, or felt they had limited choice in medication. Some reviewers also mentioned difficulties with communication, administrative problems, or challenging interactions with certain doctors.

What people talk about most

Staff

Customers generally report positive experiences with staff, highlighting their helpfulness, understanding,... See more

Service

Reviewers highlight positive aspects of service, with many describing their overall experience as very... See more

Product

Reviewers mention positive feedback about the product, with many finding it effective for various conditions... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the helpfulness and... See more

User experience

Consumers find the user experience to be positive, with many describing the system as easy to use, fast, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more

Rated 4 out of 5 stars

I have used alternaleaf for a couple of years now and have had a really great experience with Daniel Dotta, my regular Doctor who has been extremely supportive, understanding and easy to get along wit... See more

Rated 5 out of 5 stars

Have been using Alternaleaf for over 5 years. The products have always been to the stated standard and dispensed efficiently. I have encountered a few hiccups in my ordering but Alternaleaf has alway... See more

Rated 5 out of 5 stars

The process is easy doctors are lovely n understanding . I find the medicatuon helps me with my anxiety ,sleeping n lower back pain from heavy work . Ever since i have started my journey with alternal... See more

Company replied


Company details

  1. #4 of 5 best companies in Medical Clinic

About Alternaleaf Australia

Written by the company

Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses. What’s the process to becoming an Alternaleaf patient? It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.

We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.

To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.

Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

874 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(874)

868 reviews in the last 12 months

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Rated 2 out of 5 stars

Had my %reduced so I didn't lose a tub

Had my %reduced so I didn't lose a tub per month. I was already having a couple of days with barely manageable pain every fortnight and then was told I'd have to stretch it out further. I dread to think what people with more severe symptoms/conditions than mine are going through

3 March 2026
Rated 1 out of 5 stars

Awful to deal with

Awful to deal with. No consistency, changing doctors all the time without continuity of treatment. Slow processing, doctors cancelling as appointments are meant to start or 1.5 hours late. Would not recommend

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I would love to give more than 5 stars…

I would love to give more than 5 stars if I could with friendly staff and doctors, easy to use website/portal and great prices and range with the quilty to back that up will always recommend to others looking for the same treatment with all that in mind. 5 stars or 10/10 highly recommended alteraleaf

3 February 2026
Rated 4 out of 5 stars

No hassles

Easy, fast and no hassles.
My only complaint would be the cost of the products, the oil and,especially, the flowers, are really quite expensive. I do understand the overheads can be high, but I think it could be a bit cheaper.

26 April 2026
Rated 1 out of 5 stars

Very poor response

Very poor response, after numerous contacts about treatment letters 2 consultations and still no outcome. This has been going on for 3 weeks now
This has prevented me from working and has now this has cost me my job.
How hard is it to get a letter?
😡😡😡

29 June 2026
Rated 5 out of 5 stars

I've been a Registered Client with…

I've been a Registered Client with Alternaleaf since July 2024, and I will only say good (GREAT) Things about this Company because after being a Registered Client for a very short period, the better health effects for Me are endless, my Ailment of Complex Regional Pain Syndrome (CRPS) has NO known cure and (as with Me) can and has spread to other areas of my body although I do have periods of No Pain the CRPS can affect Me at any time.
Not having to consume Opioid medications every day is a big plus in having a "Quality of Life 🧬" and "Purpose", I still have a need for the Opioid medications as they help with "Acute and Onset Pain" thus my reduced need for Opioid medications is Tenfold..
Many Thanks 🙏🏻.

10 March 2026
Rated 5 out of 5 stars

This company makes you feel safe,by…

This company makes you feel safe,by call backs to check on patient who experience it for first time.to talk at ease knowing patient is settled inside our selves,with out this anxious feeling.
Peaceful night sleeps.garenteed.

9 July 2026

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