I really like being able to track everything in one app (food, fitness, sleep). The AI food analysis is generally close enough to what I would manually calculate with specific ingredients and amounts.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unresponsive to communication attemps
It took a while to get my appointment set up after I got my test results. They finally scheduled it for October 20, but they never called. Since then I have not been able to reach them. I've tried email and phone calls. Currently I have been on hold 1 hr and 17 min. Previously I have "pressed the * key for a callback" but there was no call back. Frustrating!!
Five stars for AlterMe
Five stars for AlterMe! The AlterMe smart ring and app have completely changed my daily routine. I love how the app checks my HRV and sleep quality each morning to give me a realistic "readiness" score. If I'm fatigued, it recommends gentle recovery; when I'm fully charged, it pushes me. It’s the first fitness program that doesn't lead to burnout. It is a premium investment, but absolutely worth it for the personalized coaching.
The combination of DNA insights and smart ring biometric tracking takes all the guesswork out of fitness and nutrition. It’s highly personalized, easy to use, and focused on sustainable, long-term health rather than restrictive dieting.
Very expensive and not totally honest…
Very expensive and not totally honest on sales call… I get it, he's a salesman trying to sell me the most he can, but I felt like I had to buy the entire package with the mirror for over $3,000 in order to see the workout teacher with proper posture, etc. I was not told the app does the exact same thing. The other part that intrigued me was the body scans the mirror does. It is still in BETA mode for over a year and does not actually work on the mirror after multiple inquiries on it. The response seems to be that it’s still in BETA, so I guess it isn’t a priority. I have to do the scans on my phone instead. I am a little skeptical on my HVR and some stats as it is drastically different than my $10,000+ Sleep Number bed. I understand a small variance from bed to a wearable but huge discrepancies worry me. Other notes since i have had this… on my sales call, I was never told they were soon doing away with the bracelet wearable and forcing you into a ring. Yes, ring is much better. But I didn't find out about the forced change until my bracelet stopped working and I emailed about a replacement. I eventually had issues with my ring. Emailed about that, was told a price I needed to pay. I gave my thoughts on how i refuse to pay for something that was forced on me than gave me trouble. Once threatened to make a public review the CEO all of a sudden decided to send me the new ring for free.
I guess all in all, I like looking at my stats but not sure how much i believe them and would not make this purchase again nor did i recommend it to all that have asked me about it.
I have the whole AlterMe system …
I have the whole AlterMe system and have been using it regularly for about 3 years. It’s the first time I have successfully stuck with an exercise regimen for this long. I love the workouts, the AI enabled food log, and the portability with the app when I travel. Customer service has always been helpful as well. I highly recommend AlterMe.
I love the workout options on the app…
I love the workout options on the app and the ability to pick and choose what works with my day. I appreciate the daily recommendations as well based on data collected through my ring. The 10 min Active Stretch with Adam is my favorite quick recovery session!
Passing with high marks!
I have used the ring and app well over a year now. The information and instructions have been very beneficial in restoring my health. I use the programs and work out at the gym. For example last night I slept poorly. Scored a 60 on readiness. My recommended daily guide suggested light stretching and breathing exercises. So as I was dragging that’s exactly what I did. This allows my body to recover more than if I had attempted weights today. While a bit more costly than a few other programs it has been worthwhile for me. I would sign again.
Didn't expect the breathwork to help
I rolled my eyes at the meditation and breath work sessions at first. But they've genuinely calmed my stress down, and the stress tracking shows it, so I can't really argue anymore.
Great Program
Great Program, Excellent Customer Service, and Room for Improvement!
I’ve really enjoyed my experience with AlterMe! The customer service has been outstanding. Anytime an issue arises, the team is responsive, helpful, and genuinely committed to making things right.
I absolutely love the app, especially the ability to use my biometric data to understand what my body needs and where I should focus each day. The new AI recipe features are another fantastic addition and make healthy eating and meal planning so much easier!
If I could suggest one improvement, it would be to make the on-screen experience and workouts feel a bit more personalized and engaging. I sometimes find myself getting bored with the same instructor and repetitive workouts. More variety in instructors, routines, and overall presentation would really elevate the experience.
That said, the biggest benefit of AlterMe is that it keeps me consistent, which is something I’ve always struggled with when it comes to fitness. Overall, it’s a great program that combines technology, accountability, and convenience. I’m excited to see how it continues to evolve!
First program I've ever stuck with
First program I've ever stuck with. Four months and counting.
Stay with your IWatch
Update: Zack from Alterne contacted me about my review and apologize for my experience. He offered a full refund and sent a return label. He was a man of his word. And as per our agreement I would return back and amend my original post and update it.
Thanks
Brandon
I thought at first this was gonna be a great idea. Something that would help me maybe lose some weight, get a little insight on my own body, what’s going on. However, what I found out was this is no different than what your iWatch can do for you. So if you have an iWatch, don’t get the Altame ring. I received the package and all seem nice and OK, nothing out of the ordinary slipped on the ring. At first it felt right, and then after a while it just it felt too bulky. It was not a ring that I would normally wear. I called roughly about five days after my 30- day grace. Was up. Told them that I would like to return it, even if there was a restocking fee, that was fine. Then I was told no. That’s not a possibility. I haven’t worn the worn the ring or even logged in the website in at least a good two months and really disappointing on this company.

Reply from AlterMe
AlterMe is Amazing!
AlterMe has been one of the most impactful biohacking experiences I’ve had over the past 18 months. The ability to personalize my workouts and lifestyle recommendations based on my DNA has been a game changer in optimizing my health and fitness.
As part of the program, I was also provided with a personalized nutrition plan. One of my biggest takeaways was discovering that I needed to consume more carbohydrates than I had previously been eating. This insight challenged what I thought I knew about my own nutrition and helped me make adjustments that have contributed to the progress I’ve experienced since implementing the AlterMe program.
The AlterMe ring has also been an incredibly valuable tool, allowing me to track key components of my overall health, including:
- Workout activity and performance
- Sleep patterns and recovery
- Daily steps and activity levels
Having access to these insights helps me better understand my body, make more informed decisions, and stay accountable to my health and fitness goals. I appreciate how AlterMe combines DNA-based insights, personalized nutrition, fitness programming, and wearable technology to create a more comprehensive approach to wellness.
As someone who is passionate about biohacking and continually finding ways to improve physical performance and overall well-being, I’ve found AlterMe to be an excellent addition to my health journey. Over the past year and a half, it has helped me take a more personalized, data-driven approach to my health and continue evolving in my fitness journey.
I look forward to continuing my membership and building on the progress I’ve made. If you’re looking for a more personalized approach to fitness and wellness that goes beyond a one-size-fits-all program, I highly recommend giving AlterMe a look!
Great Concept, but the Follow-Through Falls Short
I love the concept behind Alterme, but the execution has been disappointing, especially considering the cost and what was promised before purchase.
There are several things I like, including having my workouts, sleep, and food tracking all in one place. However, my experience has not lived up to my expectations.
Before purchasing, I was told I would have an assigned coach, access to recipes, sleep tracking, and daily workouts tailored to my sleep and other health metrics. Unfortunately, the coaching support has been nearly nonexistent. When I finally received an answer to a question about heart rate zones, specifically my difficulty reaching and maintaining Zone 2, I was simply told to exercise faster. That response did little to build confidence in the expertise of the coaching team.
The workouts themselves are good, but the variety is lacking. Despite the large selection of available workouts, I am repeatedly assigned a full-body workout and a 20-minute walk. After an entire month of essentially the same routine, it becomes boring. Variety and personalization are important for staying motivated and committed to a fitness program.
I have also experienced ongoing technology issues. The original watch stopped connecting shortly after I received it, and I was switched to a ring at an additional cost. Although the ring initially held a charge well, it now needs frequent recharging. The app also freezes, struggles to load, and displays connection errors. I have checked my internet connection and tried troubleshooting, but sometimes I run out of time and end up skipping my workout altogether.
Communication is another area that needs improvement. Updates seem to appear in the app without any notification or explanation, leaving users to figure out what has changed on their own.
Overall, I love the idea behind Alterme, but the customer support, workout personalization, reliability, and communication need significant improvement. For the price, I expected a more seamless experience, accessible coaching, and a program that adapts to my needs. Alterme has a lot of potential, but the follow-through and customer support need to match the promise of the product.
Incredible Tech, unmatched customer service, and daily motivation!
I have been using the Alterme fitness mirror and tracker setup for a while now, and it has completely transformed my routine.
The hardware and software ecosystem is fantastic. The mirror makes strength workouts an absolute blast, and I love that the platform actually caters workouts to my daily readiness based on recovery data. The accompanying ring and app track everything you could possibly want: sleep data, blood oxygen levels, stress levels, steps, and even nutrition tracking, which has been super helpful to log consistently.
What really sets Alterme apart from other brands is that they are constantly innovating. They are always rolling out new data markers and feature updates to stay competitive and ahead of the curve in the market.
Above all, their customer service is genuinely amazing. When I had a few minor issues with my original bracelet tracker, they promptly sent me the updated ring. When that ring hit a couple of bumps, they went above and beyond and upgraded me to their newest ring model.
I get asked about my ring and my mirror all the time by friends and visitors, and I recommend Alterme to everyone I know. If you are on the fence, go for it!
Honest eval
I appreciate that they Finally gave me a new mirror cause the other wasn't working right. I like that they are continually adding workouts and updates. Their body scan feature on the mirror is subpar. I've had countless times where it gave out or didn't work. The mirror itself also cuts out after 10 min and won't reload. I did get a ring for free because of all the trouble I had with the mirror so that helped. I like that it keeps track of workouts. I would like more variety in the workouts but I did see that upper body workouts are becoming more about the upper and not same as lower. I would also like more guidance in nutrition. I think this company will get better and better as it evolves.
Love this program
I love the biometrics, the work outs on the mirror and the food logs.
I love all the data they provide and…
I love all the data they provide and the recommendations they give for what kind of exercise you should do based on the data collection. There are so many options of things to do for workouts and recovery.
The best purchase I have ever made
The best purchase I have ever made. I love how I can get my body scanned to see how my body is changing and what I need to work on. Work on your body you can do. The Alterme mirror has an exercise for anyone. Days you feel energized there a workout for that. Days you are dragging. There's a stretch for that. It's got something for everyone. I like how on the app I can take a picture of my food and it breaks it down for you.
Alterme device
I really love using my items. It works if you log like you are supposed to and follow everything in your plan, it is easy to use and I would recommend.
I joined early and they have made a lot…
I joined early and they have made a lot of changes and updates to the app as it's gone along. I absolutely love the changes and it's all extremely personalized recommendations while also giving you a lot of say and choice. I also absolutely love that they switched from a wristband to wearing a ring.
Great but give an out of shape girl a chance
I really like being able to track everything in one app (food, fitness, sleep). The AI food analysis is generally close enough to what I would manually calculate with specific ingredients and amounts. The “beginner” workouts and “recovery” sessions feel like they are starting a level or two ahead of where I am so I find myself being a little intimidated by the workouts.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







