AllClear Travel Insurance Reviews 

240,038
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 39,391 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the friendly and knowledgeable staff members who take extra time to explain every detail with great patience. People find the overall process very simple to navigate, whether dealing with online quotes or speaking directly with extremely helpful advisors. Furthermore, consumers are consistently satisfied with competitive pricing and clear policy options tailored specifically to their personal needs. However, some customers also noted that certain policy renewals came with significantly higher premiums than anticipated. A few people additionally mentioned strict limitations on specific coverages and encountered occasional difficulties requiring extra administrative follow-up.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that advisors are exceptionally polite,... See more

Customer service

Customers report positive experiences with customer service, highlighting that representatives are friendly,... See more

Service

Clients share positive opinions on service, highlighting how helpful, friendly, and knowledgeable the staff... See more

Price

People report positive experiences with price, highlighting that the cost is competitive and reasonable... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how simple the online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely, polite, and knowledgeable staff member took me through the process and gave me any options. Able to answer all my questions without making me feel foolish. Straight forward experience and not... See more

Rated 5 out of 5 stars

Easiest phone call ever with Mark talking me through the policy and answering all my questions promptly and professionally. Exactly as it says on the ad..it is ALL CLEAR! I had done an online quot... See more

Rated 5 out of 5 stars

We have used AllClear previously and found them very helpful and patient when telephoned. This year I spoke with ‘Sue’ …efficient, friendly and patient! Although I have never had to make a claim, I... See more

Rated 5 out of 5 stars

Brian was absolutely brilliant! He was warm friendly and extremely knowledgeable, a great listener and able to answer our queries easily. Brian explained every question fully and went over everythin... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency
  3. Insurance Company

About AllClear Travel Insurance

Written by the company

AllClear Travel
Medical Travel Insurance for all

We believe everyone has the right to travel. Our policies have no upper age limit, and we can cover over 1,300 medical conditions. We provide specialist Medical Travel Insurance for people with pre-existing conditions who may find it difficult to find cover elsewhere.

Join the 3.5+ million people we've covered today.

Travel Insurance approved by experts

Our Gold Plus and Platinum Travel Insurance is a Which? Best Buy. We are also Reader recommended by Good Housekeeping and have won numerous industry awards for our customer service.

Choose from 5 star Defaqto rated policies, available online and over the telephone.

AllClear Travel
24 hour emergency medical support

Our emergency medical assistance team are available 24/7. All policies cover medical expenses and repatriation.

Freephone our UK Contact Centres

Speak with our UK-based expert agents. Freephone 0800 848 8608 and plan holidays with peace of mind today.

Travel Insurance Annual Travel Insurance Medical Travel Insurance Seniors Travel Insurance Contact Us

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

240K reviews

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4.8

All reviews

(240,038)

36,769 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Rigid policy to change travel date

I obtained travel insurance on 5-Sep and realised that I had made a mistake in the date - I was due to leave at 22:10 on 7 Sep while I had put in the departure date as 8 Sep (ie less than 2 hours later).
So I called AllClear within a couple hours of obtaining the insurance and after a very long wait was informed that this matter would have to be referred to the Technical Team who did not work at weekends and would let me know on Monday 7-Sep (the day of my actual travel) whether the date could be amended or not.
I called AllClear again the next day to request a change as it was not desirable for me to leave it till the last minute, but got the same answer. So I cancelled the insurance and went to another insurer.
I must mention that the staff were courteous and helpful but probably couldn’t change the date as it was not within their remit.
My only reason for giving two stars is AllClear’s rigid policy of not changing the date when I was travelling only two hours earlier. And I gave them more than 48 hours notice. It was done by another insurer immediately.

5 September 2026
Rated 5 out of 5 stars

I called for a new policy this morning

I called for a new policy this morning. The female agent who took my information was so helpful. I get anxious in case I miss out anything relevant. I like to go over all conditions in case it should be declared. This obviously is time consuming for the agent ( sorry I have forgotten her name. Began with Sh possibly. She never rushed me and talked me through the process.
Excellent

Caroline

8 September 2026
Rated 5 out of 5 stars

Waw! Motorcycle cover!

Waw! What a positive experience! Was looking for holiday travel insurance for a motorcycle trip to Spain. Having tried many providers before hand, I went off a Facebook touring group recommendation and tried All Clear. Apart from a rather lengthy entrance spiel from a computer that nearly put me to sleep, the brilliant human being that I dealt with more than made up for it. Apologies to him, but I didn't get the name of the male operator and I'm sorry for that, as he deserved a mention. Previously I'd got an Internet only accessible quote from Carol Nash, one from my own insurer Bikesure, and a couple of others via Internet search engines, but All Clear came out with their Which magazine top rated gold cover at £27.98! The nearest competitor was £45. I even went through a few questions again with the operator to make sure the questions were covered correctly! Their cover covers all cc bikes as long as you have a license to ride that category. Many providers will only cover up to 125cc. Hopefully I won't need to write a review on claiming with this company, but I'd like to hope they would be equally as proficient if I did! Well done All Clear!

8 September 2026
Rated 5 out of 5 stars

After taking my policy out last year…

After taking my policy out last year renewing it this year with All Clear was a simple decision. The quote was less than last year which was great and that was for the same cover. Jessica the young lady I spoke too was very polite and professional and answered all of my questions which put my mind at rest. Thank you All Clear

7 September 2026
Rated 4 out of 5 stars

It was OK

It was OK, but disappointed I couldn't have an extension on my policy, only a 4 day overlap was needed

8 September 2026
Rated 5 out of 5 stars

How to really help people

I've just arranged travel insurance with AllClear. I was really pleased with how simple the whole process was. Nicola was an absolute star, going through everything in great detail whilst looking at the best policy to suit my needs. So friendly and helpful - despite having to evacuate when a fire alarm was activated - I can't speak highly enough of her. Very professional and very impressive. A real credit to AllClear. Thank you.

8 September 2026

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