AirSWIFT 

I am extremely disappointed with Airswift's service. They cancelled my tickets without any warning, and despite my request for a refund being made 56 business days ago, they have shown complete unwillingness to process it. Instead of addressing the issue responsibly, they seem to be dodging my request and shirking their responsibilities. This kind of customer service is unacceptable and reflects poorly on the company's commitment to its customers. I would strongly advise against using Airswift until they can demonstrate a genuine effort to resolve issues and honor their obligations.

Please be careful with AirSwift. They cancel their flights and then don't return your money. I've been waiting for the refund for months and they don't even answer the emails

Terrible experience with airswift our flight from El Nido to Manila they announced to get 5 volunteers to flight to Clark because of crosswind who volunteers will get 3000 peso and free van transfer to hotel , we dont want airlines staff come and talk and smile then they offload our luggage when we landed to manila no one tell us our luggage still stuck in El Nido until we asked airlines staff they just gave us the form to fill out information and make sure 8pm will deliver to hotel we wait to next day no one call , and gave us phone number we cant call , if u want to flight domestic in Philippines consider before buy a ticket of airswift and u dont want to affect ur holiday mood and feeling cheating with this worst service airlines 😡

Please do not use this company if you have other options, they are unprofessional and untrustworthy, they cancelled my flights AAYVKO & AAYVKW - scheduled for 25th and 26th July 2023, and promised a full refund. Today 22nd April 2024 I have received nothing by way of refund, nor will they even respond to my emails now, absolute fraudulent company, pay a bit more and get piece of mind using a reputable airline, and not these charlatans.

Based on previous bad reviews, I hesitated quite a bit before booking a flight with AirSwift. But the flight I took from Manila to El Nido went smoothly and even arrived 30 minutes earlier. The other two flights that departed earlier that day were also on time. For me, it was a good experience.

Our flight was rescheduled 24hours ahead of departure from Manila to Clark (3hrs away from Manila). It was impossible to get there on-time and hence we had to book new flights and change travel plans. Obviously, no one takes care of reimbursements of this flight. Worst service.

AirSWIFT changed my flight time prior to departure which created a massive problem for the onward journey, since it would make us miss next flight. They suggested to cancel and repay the money.

After two months of waiting and struggling to get them to pay, nothing but “The refund is still in the Finance Department.”

AirSWIFT is untrustworthy and I’m now considering legal action as this is frustrating and unjust.

This event happened in February 2024.
We had a flight from El Nido to Coron booked a good month before. We choose this way to go to Coron because with this flight set at 9am, it was a good time for us to get to Coron and still enjoy the day. The arrival time was set for 9.40am. Initially we wanted to stay three nights in Coron but because we had this early flight we reduced one night from Coron so we could spend one night extra elsewhere during our adventure trip.

The day before the departure date we did the usual online checkin.

On the same night, a couple of hours after the checkin, we had been told that the flight was now being delayed by 2 hours, therefor we would now leave El Nido at 11am and arrive in Coron at 11.40am. This was a total frustration for us because these two hours for us where of so much importance.

That's not it. As we got to the airport around 9am, to get the flight which now changed to 11am.. surprice... We receive yet another email saying that the flight has now been delayed by a further 2 hours. Therefore we were told that we are now leaving at 1pm. The flight actual left El Nido at 1pm and we only arrived in Coron main town at 4pm. Our day was ruied by these two stupid delays.

When I wrote the Customer care, their answer was, that at the airport we were offered to change the date of the flight or a refund and stay in El Nido ::((((
Incredible options! I would rather say that they should let us fly and refunded us the money that we had paid. This transfer by Air, is 4 times more expensive then crossing by sea.

Coming back we opted to get the ferry and we had no problems at all. at 6am it left Coron port and at 11am we were back at El Nido.

I would never recommend this airline. They do what is good for them. Their customers are nothing to them.

Our flight was meant to leave at 15:55pm to Manila. A flight attendant came to us and said they asked for volunteers to move us to Clark and then we will have to get a van to Manila.

Then another flight attendant came and said they need volunteers to be moved due to some passengers needing to catch their connecting flight.
Then again a different flight attendant said they need volunteers because of the weather and pay us 3500 PHP.

Several people came in and went into the executive lounge and in three hours we waited two flights to Manila took off and.... The people at the executive lounge didn't seem to need to wait. When the staff were questioned they said it was due to the weather (windy) but looking from the outside and on take off, it was not windy.

We eventually boarded the plane and asked three different people - handling our luggage to confirm that our luggage are all confirmed on board. They all said yes.
When we arrived to Manila, half of our luggages were missing without any communication.
And to no surprise, those people who were at the executive lounge... None of their luggage were missing.

Please avoid this airline at all costs. They do not care about all their customers... They lie, clearly have favouritism (considering it is a private airport and company owned by Ayala) and have very very poor communication.

I would rather fly from Puerto Princessa with Philippine Airlines or Cebu Pacific.

We missed our flight from Bohol to El Nido due to an early flight and lack of information. This was very annoying for us as we were at the airport early enough and we lost a day on El Nido in a resort.

The Tag Station Supervisor supported us very professionally and organized everything. We would like to thank her once again for this.

Terrible airline. So disorganised, incredibly bad customer service. Every plane at least two hours delayed. My baggage ended up on a different plane than me. Total chaos with no information given to customers. Avoid if at all possible

6 months and still no refund, its over £900 so not pocket change.

They canceled the original flight so we had to change our arrangements and rebook, that's fine these things happen, but when we have sent numerous e-mails, spoke to employees at different airports while island hopping (who were helpfull). But still waiting...terrible.

Our flight from El Nido got cancelled 2/3 weeks in advance. We got really scared by all the reviews about people not getting their money back. We made sure that we gave them all the information they needed and we sent them a reminder every week. In the end, we got our money back within a month.

Okay so at first they overbooked a flight from el nido to cebu BUT…They gave us excellent compensation and service, they gave us 5* hotel, 20k pesos, meal, and free transfer from cebu to our place.. In the plane they are giving away water and also snacks for free… im little disappointed with all of these bad reviews because for us was airswift excellent

Air swift cancelled our flight to el nido was told refund in 24 hr by check in staff then 30 to 60 working days in an email it has now been over 4 full months with no refund emails to air swift just get the same generic response of its still being processed. We will never book with this airline again.

fraud airline, after 7 months they didn’t give back my money for refund, several emails confirming they are processing but nothing!, I want my money back!

So unhappy with this company. 2 flights cancelled and still 2 months later no refunds. I have emailed numerous times asking where my money is. They are running a ponsi scheme. The business is obviously not financially solvent and cant afford to pay refunds. A dodgy dodgy company. They should be shut down.

Dec 2023, myself along with 23 family members were scheduled to fly out to El Nido and were only made aware of the cancelation after several delays on the day of while we waited in the terminal. Other airlines were flying but we were told because of the size of the plane, they wouldn’t be able to fly safely. There was ZERO option for an alternative and they ultimately said there was no way they could get my family and I out to El Nido .. ever. No option on to rebook or rescheduled. I have been emailing back and forth (mostly one way as they ignore the majority of my messages) trying to get my refund back for nearly $5k+ and it’s almost been 6 months. AirSWIFTs last message was in April stating they will process the refund but I am writing this in June and nothing yet. Not only was it disappointing to get our flight canceled and we had to find an alternative plan/spend on hotels but we were promised a refund and all that has happened is that we are ignored. I will never ever use this airline again and I recommend anyone looking into traveling in the Philippines not to either. It is not worth the headache. If SOMEHOW management sees this, please for the love of God process my refund. I am so tired of reaching out only to be ignored

I actually want to give them 0 stars. Our flight was supposed to be at 2:15pm it got moved to 4:15pm, again moved to 6:50pm and lastly to 7:30pm. In the end it got cancelled. We are a group of 5 people who paid a lot for each individual ticket. We waited for more than 10 hours at the airport. And now the flight is being rebooked for the following day at 6am. The only compensation we received is 1 meal per person but since we stayed more than 10hours they haven’t offered us a second meal for dinner. The company can’t give us any compensation for the hotel we have to pay tonight. DON‘T FLY WITH AIRSWIFT. THEY ARE NOT „SWIFT“ AND THEY DON‘T KNOW HOW TO ACCOMODATE THEIR UNHAPPY PASSENGERS. I mean isn’t it sarcastic that we all know that there is always a typhoon in the Philippines. But the airline doesn’t have any options in case of that situation.

Just buy the tickets from Cebu pacific, they are serios and respected the flight time. With airswift no way, for one kg extra in the laguagge they ask money...., we had no news about our flight for 3 hours , totally not recommended 😑