Advance Vauxhall Reviews 267

Guide·20 reviews·1 photo
4 hours ago
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Tried to book my car in for a repair on 4 separate occasions, the garage workmen informed me they had forwarded my emails on to the manager who didn't have the decency to contact me back. If this is how they run a business then I am sure their practices are of the lowest level. Avoid........

I purchased my Vauxhall Mokka from Advance Motors Watford in January 2026. From the outset of the purchase, my experience has been nothing but positive. It experience was enhanced by the professionalism of the sales representative, Martin Diep. Martin was excellent and everything was explained to me step by step. Martin's attention yo detail and customer care was exemplary and many could learn many lessons from his approach, his friendly manner and his ability to make you feel like your custom is appreciated. A very big thank you to Martin - please keep up the good work. I will be back in the future.

I bought a 2017 Ford Kuga from Advance Motors Watford and the experience since the sale has been unacceptable.

The car developed faults almost immediately, starting with a tyre pressure warning the day after collection. I reported this straight away and returned the vehicle twice, only to be told everything had been checked and there were no issues. This was clearly incorrect, as a later inspection found that a sensor was missing entirely.

Within weeks, further problems appeared including issues with the start/stop system and an engine warning light indicating a misfire. The car has now been off the road for over three weeks and is still sitting with a Ford dealership awaiting instruction, with no resolution in place.

The bigger issue has been the complete lack of ownership and urgency. I have had to chase repeatedly for updates, been given deadlines that have come and gone, and there has been no meaningful progress. Even after escalation within the business, communication has been virtually non-existent and the situation has been allowed to drag on unnecessarily.

It is extremely frustrating to be left without a vehicle for almost 5 weeks with no clear plan in place.

I would strongly advise against buying non-Vauxhall vehicles from this dealership. Based on my experience, they do not have the capability or processes in place to properly diagnose or resolve issues on vehicles outside of their own brand.

If you decide to purchase anything, be aware that their communication style is ignore and avoid.

I previously left a positive review, but unfortunately my experience after the sale has gone from good to worse.
I purchased a Suzuki, and since then the Android Auto has been faulty. The service team inspected it but said they couldn’t find any issue, so they were unable to fix it and have not offered any further support. I explained that the problem is intermittent and cannot always be replicated on the spot.
I escalated the matter to the manager, but have yet to receive any response. After chasing a few times, I am still waiting to hear back from both the service team and the manager. The car is still under warranty, and Suzuki has advised that the dealership should be assisting me in identifying the root cause.
Overall, I’m very disappointed with the lack of follow up and support.

UPDATE: After I added a review I had an email from a lady that I would be contacted that was a week ago.
Nothing yet.

I recently purchased a Vauxhall Crossland X from Advance Vauxhall in Romford and had a great experience with the customer service, thanks to Josh Sumner. He handled all my enquiries and the sale from start to finish, which made the whole process feel smooth and straightforward. Josh was very friendly, provided excellent service, and took the time to explain everything clearly, covering all the details I requested. I would highly recommend the dealership to anyone looking to buy a car.

Excellent service from Martin who took time to talk through our options and discus our concerns.

The whole process of buying a car was made easy. An excellent experience. Thank you!

Had a fantastic experience purchasing a used car and part exchanging my old car at the Watford Advance dealership. Martin Diep was the salesman who dealt with our purchase and it was a delight to deal with him. Martin was polite, friendly, informative and very helpful throughout. He made buying a car very easy, smooth and an enjoyable experience. The whole team at the branch were excellent and efficient. Thank you to Martin and the team at Watford.

Bought a brand new 75 plate Corsa (£22k) and had a service light within a WEEK. Was told it needed a part that would take “a few months” — it’s now been over 6 MONTHS.

No communication, ignored calls, empty promises, and even had calls ended on us.

Drove 75 miles to get it fixed after being told the part arrived — only to be given the wrong courtesy car AND then told an hour later the part was wrong.

We’ve lost time, money, fuel, and patience. The car itself has multiple faults and doesn’t feel safe.

Avoid at all costs. Once they have your money, the service disappears.

Update - they have now sent a letter stating that the car has been dangerous to drive and could have set on fire this whole last 7 months. Speechless

The service was good from first inquiring for a vehicle up until the purchase. The sales advisor Ahmed was professional,polite and kept me up to date throughout the whole process.
When going to collect the vehicle Ahmed went the extra mile.Customer service was excellent

One of the main reasons we returned to purchase our second Vauxhall Corsa from Advance Vauxhall Motors in Hemel Hempstead was because of Jamie Douglas (Sales Executive).

Jamie is professional, knowledgeable, and friendly, nothing was ever too much trouble. He communicated effectively throughout the entire process and consistently went above and beyond to ensure everything went smoothly. We especially appreciated the extra mile he went to make sure we were completely happy with everything.

Jamie is a real credit to your organisation, and I hope he is recognised for his efforts. We would definitely consider returning in the future to purchase another car, especially if Jamie is still there!

Thank you, Jamie, for your excellent and outstanding customer service and for the friendly, professional, and courteous support you provided 😊

I had a great experience with Advance Vauxhall Romford, thanks to Josh Sumner. He was incredibly supportive and patient throughout my search for a new car, taking the time to understand exactly what I was looking for without any pressure.

Josh was very informative, answering all my questions clearly and honestly, which made the whole process feel smooth and stress-free. What stood out most was how genuine he was—we built a really positive rapport, and I felt confident I was in good hands from start to finish.

I would highly recommend Josh to anyone looking for excellent customer service and a more personal, trustworthy car-buying experience.

Shaquoi Richardson in the Hertfordshire branch was very efficient and professional and has been a great human point of contact pre and post sale. I bought a black Corsa through him and he also helped me with the in car technology. I know I can contact him if necessary. A credit to the company

If I could rate with 0 stars I will do it.
I booked an appointment for a airbag recall. I waited for 1 hour and then they told me one pice was broken and needed to be change, £95. Any update of my car. I had to send emails to ask for my vehicle and the response was they didn't have date for the part. AFTER 3 WEEKS I had to go there to ask for my car. The surprise was there was other piece broken different in the first
diagnostic. It was £257.
Communication very bad, any update since I left the car, the response of my emails not good maners. In one of them they told me if I needed the car I had to sign a disclaimer and I take the car under my responsibility, the only thing I asked was when the part will be delivered.
So, very bad experience with this dealer.

Traded in my old corsa for a newer one. Ben Parker helped me massively making this purchase, he was very knowledgeable, customer service was excellent and overall made my experience buying my car great. I will definitely come back to advance motors in the future.

We had such a positive experience buying our car with the help of Josh. He was knowledgeable, approachable and made the whole process feel easy and relaxed. My husband and I never felt rushed or pressured and all our questions were answered clearly. It’s rare to come across someone so helpful and genuine in car sales. Thank you again for making the experience such a good one.

I had a great experience buying my new car and Ben was fantastic throughout the whole process. He was very friendly, professional and always happy to answer my questions. From the first viewing to collecting the car today, everything was smooth and well organised.

He made sure the car was fully checked and even arranged for the small scratches to be fixed before I picked it up, which I really appreciated. The whole experience felt honest and stress-free.

Thank you Ben for the excellent service I’m really happy with the car and would definitely recommend working with him!

Joshua was professional, knowledgeable and helpful. The entire process was completed within 3 days and very user friendly. As I hadn’t driven a hybrid I had many questions which Joshua answered fully and with patience. A previous recent experience of being a woman buying a car had been most unpleasant and I am happy to say that my faith has been restored thanks to Joshua.

Have been dealing with Shaq regarding a new car . He is very experienced and professional , highly recommend him

Unfortunately, my experience was extremely disappointing from the moment I arrived. I had a booking confirmed and turned up at 8:45am as arranged, but the receptionist immediately dismissed me and claimed there was no booking. The way she spoke to me was very rude and patronising, and she was making strange facial expressions while I was simply trying to explain that the appointment had been confirmed.

When I politely asked if she could check again or help me find another available time or date, her attitude became even worse. Instead of trying to help, she abruptly asked why I had even bothered coming and questioned why I hadn’t driven 90 minutes to the dealership where I originally bought the car. The tone was incredibly unprofessional and felt completely unnecessary.

The situation escalated further when she began snapping at me while I tried to explain the issue with my warranty. She bluntly told me she wasn’t interested in hearing about my warranty and dismissively said that Peugeot had nothing to do with Vauxhall. The whole interaction felt hostile and unwelcoming, and I left feeling frustrated and quite shocked by how poorly I had been treated.

Visited Yesterday for Mokka Airbag recall. Pleasantly surprised.
Friendly efficient fast professional.
Only drawback was lack of customer parking, but adequate. Think this was a 4.5 experience at least.
George PS