Tony Le Voi Group Reviews 57

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's politeness, attentiveness, and professionalism. Many people appreciate the efficient and quick service, often noting that their cars were returned cleaned. The customer service is frequently described as exceptional, with reviewers commending the helpfulness, knowledge, and proactive communication from the team. However, some customers also noted a decline in service, experiencing issues with incorrect information from staff and a lack of communication regarding vehicle updates. A few people mentioned being charged for services they believed were covered or experiencing problems with engine oil sensors after a service.

What people talk about most

Service

Customers had positive experiences with service, often highlighting quick, efficient, and professional... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently highlight the politeness,... See more

Customer service

People report positive experiences with customer service, highlighting exceptional professionalism and... See more

Based on these reviews

Rated 5 out of 5 stars

Ben, Laura and Darren went above and beyond! I was amazed with the service I received from the Repair shop at Tony Le Voi Vauxhall. I was anxious that my bumper replacement wouldn’t be aligned cor... See more

Rated 5 out of 5 stars

We had absolutely excellent service from Tony Le Voi’s in Lakeside. They are always polite, attentive and work as quickly as their workload allows them to. We also discovered that for a fee we can ar... See more

Company replied

Rated 5 out of 5 stars

The car was serviced with care and attention as always. We were kept informed of progress and additional work needed and costing. The car was returned cleaned. We have always used Tony Le Voi Lakeside... See more

Company replied

Rated 5 out of 5 stars

had my car mot lovely caring staff looked after me got to my appointment a few hours early so had to wait to get it done at appointment time as they couldn't fit me in earlier had coffee and biscui... See more

Company replied

Rated 1 out of 5 stars

Sometimes I wonder if the management takes notes to read all the reviews left by customers or it is possible because they fo not care? From the bodyshop receptionist Paula Peck to the all team of... See more

Rated 1 out of 5 stars

I have a full service on my jeep renegade by a local dealer however they can’t switch off the Perform service notification. Contacted Stellantis and they said take it to a main dealer, in this case T... See more

Rated 5 out of 5 stars

Trustworthy and excellent customer service as usual. Car was collected and delivered on time - I was given a run down of works completed and information sent electronically. I was pleased that it was... See more

Company replied

Rated 5 out of 5 stars

Cannot fault the service given by manager or staff at the Lakeside branch. Our vehicle came back immaculately cleaned they take time over getting your vehicle serviced and ready for a safe drive

Company replied

Rated 5 out of 5 stars

Appointment was so easy to book. Sales advisor was superb in offering me options to choose from. I have always being with Tony Le Voi so it was easy decision to make. I had a bargain as my choice wa... See more

Company replied

Rated 5 out of 5 stars

We have been with Tony Le Voi for many, many years and have always purchased our cars from them. They go above and beyond to make you feel like a valued customer. Their staff are very experienced, kno... See more

Company replied

Rated 5 out of 5 stars

They always ring to remind me of my service and mot, easy to book in. I used to work near there so always took it in myself, but the last 3 years have had to get them to pick it up from home and deliv... See more

Company replied

Rated 5 out of 5 stars

Very polite and professional put my car in for a service at 8:30am was told it will take a few hours. Got a phone call just before 12 to say car was done received an email off a video for a report of... See more

Company replied

Rated 5 out of 5 stars

Dropped my car in a little late , no problem to Tony Le Voi, helped with moving car and a very helpful office staff. Price quoted is what I paid , no add ons , would definitely use again.

Company replied

Rated 5 out of 5 stars

From the initial greeting, throughout the process, and post transaction.. Martin was fantastic. Great knowledge of his trade, understanding of our needs, accommodative and proactive in communications... See more

Company replied

Rated 5 out of 5 stars

Car was picked up from Home address around 11am and taken for service and mot at Tony Le Voi Lakeside. Kept informed of the progress and whether any further items were required to pass mot. Serv... See more

Company replied

Rated 5 out of 5 stars

Everything was broken down to me and explained to me via the admin team. I was listened too and updated whilst work was being done on my car. Prices where explained and kept the same through... See more

Company replied

Rated 5 out of 5 stars

Excellent service, and excellent communication throughout. Everything I asked for was arranged in time and I was very impressed with the staff too. Very helpful and delightful to speak to.

Company replied

Rated 5 out of 5 stars

Martin Atkinson was great during our purchase. He answered all of our questions. Very polite, knowledgeable and friendly. The car is good too.

Company replied

Rated 5 out of 5 stars

Very friendly service with big smiles & the work is done professionally & accurate in the time scale that I was told

Company replied

Rated 5 out of 5 stars

Debbie Empy was very effeciant, freindly and helpfull throughout the whole experience. Kept us uppdated with the whole prosess including the hand over. Highly recomended

Company replied

Rated 2 out of 5 stars

I have always taken my car here but over the last year, I have noticed a decline in the service provided. It takes longer for vehicles to get booked in for services, MOTs and repairs. My car needed a... See more

Rated 2 out of 5 stars

Customer care is nonexistent.Staff provide incorrect information and communication is so poor no one has the courtesy to update you about your vehicle while in their care until you chase for informati... See more

Rated 4 out of 5 stars

Went to take my car in for a service , was done within the day & I had an issue with my car going into limp mode & it turn out the wet belt had an issue this has now been sorted out thank you for your... See more

Company replied

Rated 4 out of 5 stars

The service was very good as usual. My car was picked up and delivered back to me on time as promised. The work was done and I will be contacted when the parts are in for the extra stuff that needs d... See more

Company replied

Rated 5 out of 5 stars

Amazing company to deal with Mr Jason Collins as always offers great customer service ,Kate Jackson is also a credit to the company keep the good work up Regards Charles electrical ltd

Company replied

Rated 5 out of 5 stars

I personally had an exceptional experience with this bodyshop (Tony Le Voi Grays). From the lady who booked me in; to the fantastic quality workmanship; to the people who collected/delivered m... See more

Rated 5 out of 5 stars

Could not have been more helpful. Promptly identified the problem which is currently being attended to.

Company replied

Rated 5 out of 5 stars

Great experience, Kate couldn’t have been more helpful. Will definitely use again

Company replied

Rated 5 out of 5 stars

My car was collected on time and returned in very good order. Excellent service as usual.

Company replied

Rated 5 out of 5 stars

Was welcomed with a smile and politeness, fast and efficient service, was complete in no time . Received my car back shiny and clean .

Company replied

Rated 5 out of 5 stars

Drop my car off before it was opened. I was updated throughout the day and when it will be ready . Service and MOT. Excellent from A to Z.

Company replied

Rated 5 out of 5 stars

Great service from Kate Sophie and Billy. Kept me informed throughout the day and even washed my car. Thank you

Company replied

Rated 5 out of 5 stars

I’ve been a customer for over 20 years with nothing but excellent customer service and exceptional workmanship, a brilliant dealership.

Company replied

Rated 5 out of 5 stars

I would like to commend **Tony LeVoi** for their outstanding customer care, exceptional professionalism, and first-class car servicing; my car had its MOT and full service yesterday, everything was c... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Jeep Dealer
  4. Motor Vehicle Dealer

Written by the company

At Tony Le Voi, we are proud to bring together two iconic automotive brands: Vauxhall and Jeep. Whether you’re looking for a versatile family vehicle or something built for adventure, our dealership in Grays and Essex offers a wide selection to meet your needs. From the popular Vauxhall Corsa, known for its practicality and performance, to the spacious Vauxhall Mokka and Grandland for family driving, we have something to suit every lifestyle. If your journey takes you off the beaten path, our Jeep Renegade and Jeep Wrangler deliver the rugged capability and power Jeep is famous for. We offer a range of new and approved used vehicles, all carefully inspected to ensure quality and reliability. Our dedicated team is here to guide you through the process, providing expert advice and support to help you find the right vehicle for your specific requirements. At Tony Le Voi, we are committed to delivering an exceptional customer experience, from the moment you step into our showroom to the day you drive away. Whether you’re exploring the latest Vauxhall models or considering the iconic Jeep range, our goal is to make the process smooth and straightforward. We’re open 7 days a week: Monday to Friday, 9am – 6pm, Saturdays 9am – 5pm, and Sunday 10am – 4pm.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

57 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

had my car mot lovely caring staff…

had my car mot lovely caring staff looked after me got to my appointment
a few hours early so had to wait to get it
done at appointment time as they couldn't fit me in earlier had coffee and biscuits to eat that were supplied
car passed with a few things that got picked up on for probably on its next sevice

19 March 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your review. We’re so pleased to hear you felt well looked after during your visit and that the team helped make your time with us a comfortable one.
We really appreciate your feedback and are glad you left feeling happy with the overall experience.

Best regards,
Team TLV.

Rated 5 out of 5 stars

Had a very good experience booking with…

Had a very good experience booking with Tony Levoi.Great service and kept informed throughout the process and a very good price compared to another local Vauxhall dealer.picked up the car all cleaned inside and out,would definitely recommend.👍🏻

9 March 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for taking the time to leave a review. We're pleased to hear the booking process went smoothly and that you felt well informed throughout your visit.

We really appreciate the recommendation and look forward to welcoming you back again in the future.

Best regards,
Team TLV.

Rated 5 out of 5 stars

Brilliant!

We had absolutely excellent service from Tony Le Voi’s in Lakeside. They are always polite, attentive and work as quickly as their workload allows them to. We also discovered that for a fee we can arrange collection and delivery for our car service (we are now a one car household so getting back from Lakeside in Thurrock to where we live is a pain) so having this service is an absolute godsend.

4 March 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your kind review. We're pleased to hear you had such a positive experience with the team and that the collection and delivery option has made servicing more convenient for you.
We appreciate your support and look forward to welcoming you again.

Best regards,
Team TLV.

Rated 5 out of 5 stars

Amazing company to deal with Mr Jason…

Amazing company to deal with Mr Jason Collins as always offers great customer service ,Kate Jackson is also a credit to the company keep the good work up Regards Charles electrical ltd

10 March 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your lovely review. We’re pleased to hear you had a positive experience with Jason and Kate. Your feedback is greatly appreciated and we’re glad the team could assist. We look forward to seeing you again in the future.

Best regards,
Team TLV.

Rated 5 out of 5 stars

Very quick friendly service

Very quick friendly service . Car came back shiny and cleaned. Very happy

2 March 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for taking the time to leave a review. We’re really pleased to hear you were happy with your visit.

We appreciate your feedback and hope to see you again in the future. 🚗

Best regards,
Team TLV.

Rated 5 out of 5 stars

On time had mot and service done at…

On time had mot and service done at same time.

23 February 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for taking the time to leave a review. We appreciate your feedback and look forward to welcoming you again in the future. 🚗

Best regards,
Team TLV.

Rated 5 out of 5 stars

Super service all round

Dropped my car in a little late , no problem to Tony Le Voi, helped with moving car and a very helpful office staff.
Price quoted is what I paid , no add ons , would definitely use again.

25 February 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for taking the time to share this - we’re glad we could make things easy for you and that you were happy with everything. See you next time.

Best regards,
Team TLV.

Rated 5 out of 5 stars

Could not have been more helpful

Could not have been more helpful. Promptly identified the problem which is currently being attended to.

26 February 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your kind feedback - we’re really pleased we could help and get things identified quickly for you. We appreciate you taking the time to share this.

Best regards,
Team TLV.

Rated 5 out of 5 stars

Another great service..

The car was serviced with care and attention as always. We were kept informed of progress and additional work needed and costing. The car was returned cleaned. We have always used Tony Le Voi Lakeside for servicing and MOT for the two cars and always receive a great service. The staff are polite and professional.

17 February 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your kind feedback and for your loyalty over the years. We’re delighted to hear you continue to have a positive experience with our team, and we truly appreciate your support.

Best regards,
Team TLV.

Rated 5 out of 5 stars

**Tony LeVoi, Lakeside**…

I would like to commend **Tony LeVoi** for their outstanding customer care, exceptional professionalism, and first-class car servicing; my car had its MOT and full service yesterday, everything was completed successfully, and it was returned cleansed and immaculate when I collected it. The team are courteous, transparent, and genuinely committed to delivering a smooth, stress-free experience, and their attention to detail and pride in their workmanship truly set them apart, simply put, they are the best in town at this moment in time and I highly recommend their services.

27 February 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for such a thoughtful review - we really appreciate you taking the time to share your experience. We’re pleased everything went smoothly for you and that you were happy with the service you received. Your recommendation means a lot to us.

Best regards,
Team TLV.

Rated 5 out of 5 stars

Mot and service

Car was picked up from Home address around 11am and taken for service and mot at Tony Le Voi Lakeside.
Kept informed of the progress and whether any further items were required to pass mot.
Service and mot complete my car returned home at 5pm.

12 February 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your feedback.

We’re pleased to hear everything ran smoothly and that you felt well informed while your car was with us.

We appreciate you choosing us and look forward to helping again in the future.

Best regards,
Team TLV.

Rated 5 out of 5 stars

Fast

Fast, very reliable, great customer service.

21 February 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your 5-star review.

Best regards,
Team TLV.

Rated 5 out of 5 stars

Great staff and company

Great staff. Very helpful and polite. Great company to deal with.

26 February 2025
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your feedback and 5-star review.

Best regards,
Team TLV.

Rated 5 out of 5 stars

My car was collected on time and…

My car was collected on time and returned in very good order. Excellent service as usual.

19 February 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your 5-star review and for your continued support. We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Very straight forward

Very straight forward, no stress. Very friendly, car is clean thank you !

20 February 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for taking the time to leave a 5-star review. We really appreciate your feedback and your support.

Rated 5 out of 5 stars

Cannot fault the service given by…

Cannot fault the service given by manager or staff at the Lakeside branch.
Our vehicle came back immaculately cleaned they take time over getting your vehicle serviced and ready for a safe drive

19 February 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you very much for your 5-star review and for taking the time to share your feedback. We’re grateful for your kind comments and really appreciate you choosing us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look