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77 Diamonds Reviews 

5,941
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, personalized, and timely service, often highlighting the outstanding customer service and the helpfulness of the staff. Many people appreciate the high quality and craftsmanship of the products, with engagement rings and other jewelry described as beautiful and exceeding expectations. The overall purchasing process is frequently noted as seamless, with clear communication and excellent support from the team. However, some customers also noted issues with delayed collection dates for rings, and one reviewer reported receiving a ring with a stranger's engraving, suggesting a lack of quality control.

What people talk about most

Product

People report positive experiences with product, with many customers expressing delight with the quality and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as professional, personalized, and... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the high quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredibly professional, personalised, and timely service. The whole process was enjoyable, and each step of the ring design and purchase was transparent and efficient. Josh worked with me and held my... See more

Rated 5 out of 5 stars

The engagement ring is beautiful! The princess cut diamond is stunning, the band and setting are perfect and it's phenomenal value for money - with the overall cost vs some other ring retailers. The t... See more

Rated 5 out of 5 stars

I ordered a replacement diamond for my engagement ring. The service was amazing. It took 2 weeks total. The stone is absolutely beautiful, im so happy with it. when the delivery came i was so impress... See more

Company replied

Rated 5 out of 5 stars

Wow what can i say, first off the customer service is outstanding! I had a few questions before and after ordering and i feel they went above and beyond in answering and making me feel at ease. The wh... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewelry Designer
  5. Jewellery Manufacturer
  6. Jewelry Repair Service

Written by the company

We are a leading diamond e-tailor with the world’s largest selection of certificated diamonds. Taking our name from the year 1477 when the modern Western practice of giving engagement rings first arose, we are a new breed of jeweller specialising in engagement rings and diamond jewellery. Our passion for diamonds and jewellery spans more than 20 years, drawing on a heritage that goes back four generations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(5,941)

1,528 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company! Professional, courteous and reliable.
Natacha helped with my order and was an absolute pleasure to cooperate with. She even made sure to speed up the order due to a time constraint on my end!

10/10 recommend!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Tarek A. really helpt me find the right…

Tarik really helpt me find the right ring for my Fiance. He looked with me what the options were, took his time and most importantly when he de patched the ring, he kept me updated about the delivery. Delivery was also on time! Would definitely buy again from here!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service was very helpful

Customer Service was very helpful - answering any inquiries very quick and efficienct. Ring was as expected with no negative surprises. All in all very good customer experience here.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Raul B. He was responsive, professional, and made the whole support process smooth and enjoyable. Thank you for your support!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Sophie Hardy at 77 Diamonds is a…

Sophie Hardy at 77 Diamonds is a diamond, her patience and expertise is truly valuable. I'll be the first to admit im very fussy in what i want and need. On every aspect and level, Sophie and the rest of the team at 77 made the whole process from start to finish seamless even with my complexity of wants. Sophie and the team are VERY professional and when discreteness was needed (obvs for the surprise) they also was great there too. I was fortunate enough to be in a location that i can have all of this in the I-Person experience esp with Sophie, however i don't doubt for one minute that the online service wouldn't be any different. If you are looking for great value, great quality with service to match then you don't need to look any further esp if you are already here reading this.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

What a great shopping experience

What a great shopping experience! Cecilia Rotar is a wonderful sales assistant and helped me to chose the right pendant. Thank you very much for your fast, professional and kind support!
Best
Maria

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Toni was exceptionally helpful when ordering my ring and I am very excited for it to arrive. Fantastic customer service- personal touch!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

World class

Very good contact and helpful service. The ring was art, wow! Came in a nice box too so that well approciated.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful rings. Honest price

We had a very positive experience with 77 Diamonds. The prices were honest and transparent, and the rings are absolutely beautiful. We also really appreciated the sales manager, who was professional, honest, and never pushed us towards more expensive options. Overall, we felt well advised and in good hands. Thank you for the great service!

21 April 2026
Rated 5 out of 5 stars

Cecilia Rotar

I was having a few problems placing the order due to a website error. I contacted Mrs. Cecilia, and she resolved all the issues. I received the invoice directly in my mailbox.
Very helpful.
Very quick.
I do recommend.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service ! And natacha made the process seemless even when I decided change the size of diamond , when the ring finally arrived it was everything and more
Thank you !

1 June 2026
Rated 5 out of 5 stars

The whole purchasing process on line…

The whole purchasing process on line was easy, Althea was extremely helpful in me buying my wife a surprise eternity ring. The diamonds are all certified and with good C's. Very pleased with it all.

30 May 2026
Rated 5 out of 5 stars

I personally thank Natasha very much…

I personally thank Natasha very much for her positive and prompt responsiveness.. I thought I couldn't make it on time but thanks to Natasha's alternative I will be able to propose on the planned day.
The ring is beautiful

1 June 2026
Unprompted review

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