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77 DiamondsReviews 

5,939
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, personalized, and timely service, often highlighting the outstanding customer service and the helpfulness of the staff. Many people appreciate the high quality and craftsmanship of the products, with engagement rings and other jewelry described as beautiful and exceeding expectations. The overall purchasing process is frequently noted as seamless, with clear communication and excellent support from the team. However, some customers also noted issues with delayed collection dates for rings, and one reviewer reported receiving a ring with a stranger's engraving, suggesting a lack of quality control.

What people talk about most

Product

People report positive experiences with product, with many customers expressing delight with the quality and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as professional, personalized, and... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the high quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredibly professional, personalised, and timely service. The whole process was enjoyable, and each step of the ring design and purchase was transparent and efficient. Josh worked with me and held my... See more

Rated 5 out of 5 stars

The engagement ring is beautiful! The princess cut diamond is stunning, the band and setting are perfect and it's phenomenal value for money - with the overall cost vs some other ring retailers. The t... See more

Rated 5 out of 5 stars

I ordered a replacement diamond for my engagement ring. The service was amazing. It took 2 weeks total. The stone is absolutely beautiful, im so happy with it. when the delivery came i was so impress... See more

Company replied

Rated 5 out of 5 stars

Wow what can i say, first off the customer service is outstanding! I had a few questions before and after ordering and i feel they went above and beyond in answering and making me feel at ease. The wh... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewelry Designer
  5. Jewellery Manufacturer
  6. Jewelry Repair Service

Written by the company

We are a leading diamond e-tailor with the world’s largest selection of certificated diamonds. Taking our name from the year 1477 when the modern Western practice of giving engagement rings first arose, we are a new breed of jeweller specialising in engagement rings and diamond jewellery. Our passion for diamonds and jewellery spans more than 20 years, drawing on a heritage that goes back four generations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(5,939)

1,525 reviews in the last 12 months

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Rated 5 out of 5 stars

Platinum Wedding Band

We purchased my platinum wedding band from 77 Diamonds and the service, product, price and quality was great. Will definately use again for any diamond or jewellery needs.

23 April 2026
Rated 5 out of 5 stars

The entire process so far has been…

The entire process so far has been smooth and professional. Communication has been excellent, and Cecilia Rotar has been incredibly responsive, answering all of my questions quickly and making the experience enjoyable and stress-free.

The ring is still in production and has not yet been dispatched, but based on the service I've received so far, I am very happy with my experience. I will update this review once the ring has been delivered.

Thank you, Cecilia, for all your help and support throughout the process.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great service. After placing the order, there was regular contact from customer service to follow up with me. Also, an acceleration of the estimated delivery time could be achieved to fulfill my request date.
The jewellery itself looks flawless. Strong recommendation.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Met all my expectations.

Ordered a engagement ring with engravings. All went smooth. Had to adjust size during the order process and they were very kind and helped me adjust it.

Definitely will use again for future jewelry. Thank you.

7 June 2026
Rated 5 out of 5 stars

Tarek Alawiye ist a great

Tarek Alawiye ist a great sales specialist. He check-in after the ring was delivered and ready to act when any issue arise.

I appreciate that the shop provides such a great customer service.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

It’s the second time I’ve used 77D, and I have been pleased with the service both times. On this occasion I went through customer service rather than the website, as it was related to an insurance claim. The representative I dealt with, Cecilia Rotar, was really helpful and helped me find exactly what I was looking for. Would recommend

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Engagement ring - Tarek

From what I thought was going to be a difficult process finding an engagement ring, Tarek made the whole thing really easy from start to finish, even with a slight change from myself in the order it was no hassle. According to my now fiance, the ring is perfect. Would definitely recommend Tarek and 77 diamonds. Thanks again

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Good Employes and Quality

This company has excellent workers, exspecially miss Natacha Haingomalala. From the beginning of my order until the arrival of my package, she was there when i had a question. The product turned out just as expected!
Great expirience overall!

18 May 2026
Unprompted review

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