3 Danmark Reviews 

I’m writing in English so everyone can understand- I am extremely dissatisfied with my experience at 3. I signed up for their mobile phone abonament expecting reliable service, but instead I have faced constant problems. The mobile coverage is poor, with frequent dropped calls and slow internet, even in central areas. On top of that, the billing has been confusing and unfair – I was charged extra fees that were never clearly explained when I signed the contract.
Customer service has been another disappointment. Whenever I tried to get help, I was either left on hold for a long time, transferred between multiple agents, or received vague answers without any real solutions. It feels like once you sign their abonnement, they stop caring about you as a customer.
I regret choosing 3 and would strongly advise others to think twice before signing any abonnement with them. There are plenty of other providers who value their customers more and offer clearer, more reliable services. And to 3 please erase my phone number and all data / don’t call me contact me or anything , hope you disappear from the market and no one ever have to share my experience.

Very disappointed I must say!
I moved two numbers in June from Telmore to 3 Business and I asked a new phone as well.
The employee on the phone promised and guaranteed me a good deal on a new phone and iPods, but only after I'd paid the first bill, which I already did. Now they're telling me they can't give me any offer because I'm a new customer and I have to wait a few more months! Now I feel cheated and that the promise was only made to convince me to sign up for a contract with 3!
I'm truly disappointed.

I travelled to Russia and 3 worked just flawless with free data roaming with 3Family.

fast and good

bought a Samsung Flip 7, and two days after it stopped working.
I came to this store to ask them to replace the phone. They told me it wasn't possible, it had to be repaired. I explained to them that I needed a phone now. Of course, still not possible to get a new phone.

I regret to say that the people present were arrogant and incompetent.

I then went to the 3 fisketorvet store. They told me, of course you will receive a new phone.

Very satisfied with shop 3 at Fisketorvet. But the service at the Struet 3 shop is lousy.

Home Internet service cut 3 to 4 times a day.
We have to reset the router modem many times
It takes long time for internet service to return after each reset of the modem

Employees of 3.dk have always been polite,knowledgeable, respectful, and professional. The few issues I’ve had have always been quickly resolved.

I changed to 3 DK about 7 months ago. I changed because it was supposedly cheaper than Yousee Mobil. I have just been through all my bills for last 7 months. It has actually cost me 5-6000 krone extra. When I signed on with 3, I said that I wanted the same comparitive plan that I had with Yousee. Yousee offered me 10 hours of calling time per month international plus 100 SMS every month. BUT, 3DK DID NOT include that in my new plan with them, so unknowst to me, every time I called or texted outside of DK, I was getting billed extra. Even though during my discussions with 3DK, I was led to believe I was getting a better deal by switching from Yousee to 3DK. The only thing I can say is I was completely misled into believing I was getting the same sort of plan. I am very mad, irritated and feel completely the fool for believing 3DK. I called 3DK to complain but of course, nothing to do but suck up the extra cost. Completely unfair marketting in my opinion.
Shame on you 3DK.

Bad Service and Irresponsible Sales
I am currently having a very poor customer service experience regarding the transfer of phone numbers from business to private use.

Initially, I wanted to transfer a few numbers that were no longer needed for my company. Then, I received a call from a representative from 3 Danmark who offered to transfer all my subscriptions to private, with a financially appealing offer that included a discount. I accepted the offer, and the salesperson assured me there would be absolutely no issues. I received the offer by email, accepted it, and entered my payment details. Everything seemed to be in order.

Weeks later, I received a bill sent to my company email. When I called 3, I was told the transfer had not gone through because one number was still under a binding period—even though their representative had clearly stated this would not be a problem.

I then asked if I could transfer the remaining subscriptions with the same offer. I was told that this was possible, so I agreed to proceed. The next day, however, I received another call from 3, informing me that the discount could not be applied due to internal rules.

When I asked why their representative would offer and confirm a discount and a smooth transfer process that was later cancelled, customer service told me I should ask the person who gave me the offer. That response is unacceptable.

This is extremely unprofessional. The company should be responsible for the offers made by its sales team. Cancelling offers without a clear explanation and shifting the blame to individual employees shows a lack of accountability and customer care.

On top of this, I have wasted a significant amount of time dealing with the situation.

P.S. I even had SIM cards sent out, and after spending more time emailing back and forth following this review, I received a pretty generic reply. It didn’t address the fact that 3 Danmark made an offer in the first place, or that their sales team gives out offers the company later fails to honour.

Here is the quoted email:
"Hi Juris



Thank you for your email.



If your subscriptions in your company subscription plan has less than six months remaining binding period, the subscriptions must be transferred to your private account, instead of new subscriptions being purchased. This also removes any possible discounts, since it is existing subscriptions merely being transferred.

In order for us to help with your company's subscriptions, you must reach out to us from the contact mail attached to this subscription plan. ??@gmail.com has only been registered for your private plan.

You are more than welcome to reach out by the contact mail or call us on +45 70 313 000 if you want assistance with moving your business subscriptions to private.

Mon-Thur: 8-17

Fri: 8–16

I wish you a great day.

Kind regards

Elias"

Stopped workers

Disappointing experience with 3 Denmark
As a newcomer to Denmark, I was charged over 1073.10 DKK for less than 20 days of service due to poor communication about when to activate the SIM and when charges would start. I received no proper support, despite calling almost daily. The app didn't work, and no one guided me properly. I’ve paid all my bills, but I no longer wish to stay with 3. Would not recommend this service to anyone—especially new residents.

Ordered new phone with 1-3 day delivery. One day passed and no further confirmation - no way to check status online.

Awesome service from 3 as usual.

I ordered the 5g internet yesterday and received it today. Up and running smoothly today already.
I would recommend it.

3 wil SPAM you with text messages about missed calls. Everyone can see a missed call, but 3 will spam you with a text message every time. Y

ou CAN NOT OPT OUT of this. 3 wants to Spam you.

Fast and easy

I had a disappointing experience with 3, particularly regarding contract termination and unexpected extra charges.

In August 2024, I submitted a formal termination request for both my broadband and mobile subscriptions, providing six months' notice, well beyond the required timeframe. My binding period (contract lock-in period) was three years, and I ensured my request was sent well before its expiration.

Despite receiving an automatic confirmation of my request, I never received a response from 3. When I later called customer service, I was told that no further action was needed. However, once my binding period ended, 3 claimed my original request was invalid and is now enforcing a 90-day notice period—something they never informed me about at the time of my request.

Instead of acknowledging their lack of response, they are now attempting to extend my contract and charge me for additional months of service that I never agreed to.

I had to call 5 times to get a problem solved. Every person I spoke to told me something different. The chat was useless! Took forever to answer messages, disappeared in the middle of the conversation and the agent close the chat when they consider the problem solved without checking if that's the case. Found ONE person, Oscar, Thanks God, and he was able to fix my problem in the end. He should get 5 stars. The rest of the service and my experience was sincerely awful.