It’s been more than 2 months since I bought a new iPhone and I let the old phone at their shop , asking them to transfer the money in my bank account. Well, I had several phone calls with the custom... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service and easy access to information about all the products available in the website. I have been a customer of 3 since they start here in Denmark and I am still content with this company. 👌
Company replied
I recently ordered a phone from 3 (i already am a customer). What i liked about the experience: - I got a good price - I talked with customer service on the phone, they were really helpful a... See more
Company replied
Had a great experience at mobile 3 shop at Brunns Galari, and a very fine great service by the attendant Hasti Gulmohamadi. Her service are highly valued and recommended. Thank you so much Hasti 😊👍
Company replied
Company details
About 3 Danmark
Written by the company
Hvorfor vælge 3?
3 startede som det lille, kækt og dristige mobilselskab - og i dag er vi en af Danmarks største mobil- og internetudbydere. Vi tror stadig på at gå forrest med ny teknologi, gøre tingene lidt smartere og give kunderne en god oplevelse uden unødvendigt bøvl.
Et netværk du kan regne med
Vi leverer et stærkt mobilnetværk med høj hastighed og stabil forbindelse – uanset om du streamer, arbejder eller rejser. Vores netværk dækker 99% af Danmarks befolkning og er bygget til en hverdag, hvor du forventer, at tingene bare virker.
Frihed uden skjulte overraskelser
Hos 3 får du fleksible abonnementer, ubegrænset data og gennemsigtige vilkår. Ingen skjulte omkostninger – bare mobil- og internetløsninger, der passer til dit liv.
Vi er her for dig – også når noget går galt
Trustpilot er et sted, hvor både ros og kritik lever side om side. Vi lytter, svarer og arbejder hver dag på at gøre din oplevelse bedre - hver eneste dag.
3 startede som det lille, kækt og dristige mobilselskab - og i dag er vi en af Danmarks største mobil- og internetudbydere. Vi tror stadig på at gå forrest med ny teknologi, gøre tingene lidt smartere og give kunderne en god oplevelse uden unødvendigt bøvl.
Et netværk du kan regne med
Vi leverer et stærkt mobilnetværk med høj hastighed og stabil forbindelse – uanset om du streamer, arbejder eller rejser. Vores netværk dækker 99% af Danmarks befolkning og er bygget til en hverdag, hvor du forventer, at tingene bare virker.
Frihed uden skjulte overraskelser
Hos 3 får du fleksible abonnementer, ubegrænset data og gennemsigtige vilkår. Ingen skjulte omkostninger – bare mobil- og internetløsninger, der passer til dit liv.
Vi er her for dig – også når noget går galt
Trustpilot er et sted, hvor både ros og kritik lever side om side. Vi lytter, svarer og arbejder hver dag på at gøre din oplevelse bedre - hver eneste dag.
HI3G Danmark ApS kundeservice
Written by the company
Contact info
Fadet 4, 1799, København, Denmark
- 70 313 313
- trustpilot@3.dk
- www.3.dk
3.6
Average
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 3 Danmark
Hi
Thank you very much for your review.
I am glad that you experienced good service when being in contact us, and I hope this continues.
I wish you a really great day.
Kind regards
Stephanie
This company has a horrible customer…
This company has a horrible customer service and started a second subscription for me without me noticing it - that I was charged 6 months extra for. Avoid
3 October 2025
Unprompted review
Reply from 3 Danmark
Hej Patrik
Jeg er ked af at høre om din oplevelse med både kundeservice og et ekstra abonnement. Det lyder frustrerende at opdage efterfølgende, at du er blevet opkrævet for noget, du ikke har ønsket.
Hvis du sender os lidt flere detaljer på trustpilot@3.dk, så vil vi meget gerne undersøge sagen nærmere for dig.
Jeg ønsker dig en rigtig god dag.
Med venlig hilsen
Mathilde
i am with them for many years website…
i am with them for many years website sometimes is slow but is all good
18 November 2024
Reply from 3 Danmark
Hi,
Thank you for your review. I am glad to hear you've been with us for so many years, even though the website isn't always up to par.
I want to wish you a nice day.
Kind regards,
Laurits
Internal communication 0, problem solving - ∞
Still the worst supplier that we've dealt with. From not trying a single time to actually solve our problem with the prehistoric internet speed, to sending the invoice after an over-the-phone conversation, an employee confirmed that the contract is canceled.
25 September 2025
Unprompted review
Reply from 3 Danmark
Hi Manuel,
I understand that you are dissatisfied when you experience both speed issues and confusion about your subscription. It is certainly not a pleasant experience.
I want to wish you a nice day.
Kind regards,
Laurits
0 Satisfaction with Customer Service
Please make sure to read 55 page contract from 3 when switching or buying Network connection from 3. Although 95% don't read consent forms for a SW upgrade to their phones. Because if you are billed 6 times to your basic package, this is what you get as an answer. We did tell you to read the contract and read deep links in our website to find out what do you get in telephone subscription.
Anyone, please find me using 45 sec to 1 min on their website for 3likehome, that if you are in Denmark and then calling to Belgium & France numbers will cost you money.
23 September 2025
Unprompted review
Reply from 3 Danmark
Hi Syed,
Thank you for your feedback regarding your experience with 3LikeHome. I can understand that you are disappointed if you feel that the price and conditions were not clear enough. We will pass this on.
I want to wish you a very nice day.
Kind regards,
Laurits
Denied Phone Subscription Despite 3 Years in Denmark
I have been living in Denmark for almost three years on a temporary residence permit. During this time, I have maintained a stable full-time job, paid my taxes, and contributed positively to society. Despite this, my application for a phone subscription was denied solely because I do not hold permanent residency.
This experience is very disappointing. A mobile subscription is a basic service, and being denied access to it makes it unnecessarily difficult for foreigners who are working, paying bills, and trying to build a life here. My financial situation is stable, and I have never defaulted on any payments. Yet, the decision did not take into account my actual circumstances—only my residence status.
Denmark prides itself on fairness and equality, but rules like this feel exclusionary. Foreigners with stable jobs and a proven track record of responsibility should be trusted with something as basic as a phone subscription. I hope providers and regulators will reconsider such policies to create a more inclusive system for all residents of Denmark.
20 September 2025
Reply from 3 Danmark
Hi Suman,
I am sorry to read that you feel you have been treated unfairly. I can understand your disappointment at the rejection, especially when you describe a stable situation in Denmark.
Please feel free to send us an email at trustpilot@3.dk so that we can take a closer look at the details of your application.
I want to wish you a very nice day.
Kind regards,
Laurits
I was very satisfied with the servicr.
15 September 2025
Reply from 3 Danmark
Hi Kambiz,
Great to hear you were satisfied with the service – thanks for sharing your experience.
I wish you a very good day.
Best Regards,
Mathilde
Reply from 3 Danmark
Hi Muhammad,
It is nice to hear that you had a good experience – thanks for taking time to write this review.
I wish you a very good day.
Best regards,
Mathilde
Reply from 3 Danmark
Hej Pia
Mange tak for din anmeldelse! Fedt at høre, at du modtog god service hos os. Sådan skal det lyde.
Jeg ønsker dig en rigtig god dag.
Med venlig hilsen
Laurits
Ordered iphone 17 pro max and it says i…
Ordered iphone 17 pro max and it says i should get it on september 19, two days past i get message that it would be dalyed and “expected date is unknown “ very inconvenient
14 September 2025
Reply from 3 Danmark
Hej
Jeg forstår godt, at det er irriterende, at din telefon ikke kom som lovet, og at du nu står uden en ny dato.
Du kan altid kontakte os på 70 313 313 og få svar med det samme omkring status på din ordre.
Jeg ønsker dig en rigtig god dag.
Med venlig hilsen
Mathilde
Alt for sent i processen at man kan se…
Alt for sent i processen at man kan se og får muligheden for at vælge at man vil købe kontant og ikke alle de der afdragsordninger.
15 September 2025
Reply from 3 Danmark
Hej Thomas
Tak for din feedback. Jeg kan godt forstå, at det er frustrerende, hvis valget om at købe kontant først dukker op sent i forløbet. Jeg sender din oplevelse videre, så vi kan have det med i arbejdet fremadrettet.
Jeg ønsker dig en rigtig god dag.
Med venlig hilsen
Stephanie
Unable to pre-order 2 iPhone’s on a family account…
I have a family account with 3. I have for many years now. It was time to upgrade my wife phone and my own phone from the iPhone 12pro to the lastest iPhone 17 pro 1TB… I was planning on paying for both the phones outright. I was unable to pre-order them as i was told my credit was 20,000dkr … even if my wife ordered her own phone we were unable to…. The solution was to order one and wait for it to be delivered, pay the invoice and then order the second as the credit should go back to the normal 20,000dkr. This could take a month or 2… This is not ok, for a Husband and wife not being able to upgrade due to being on a family account.
12 September 2025
Reply from 3 Danmark
Hi Scott,
I understand how frustrating it must be when you and your wife want to upgrade your phones at the same time, but the family account credit limit makes it impossible.
That’s definitely not the experience you’d expect when planning to buy both devices outright.
I want to wish you a very nice day.
Kind regards,
Laurits
I spoke to Mohammed A
I spoke to Mohammed A. On the phone. He is a genuinely nice guy, helped me organize everything and was simply super helpful. Very different from yousee where they literally hung up on me.
15 September 2025
Reply from 3 Danmark
Hi Martin
Thank you very much for this review.
I am very glad to hear that you had a good experience and conversation with Mohammed.
I will make sure to pass on these kind words.
I wish you a really great day.
Kind regards
Stephanie
A very helpful employee both physically…
A very helpful employee both physically and agent at the customer service they help me assist me in every time i meddled help. I’m very much satisfied with your service . Keep up the good work happy customer for a productive business…Thank you 😊
13 September 2025
Reply from 3 Danmark
Hi Melanie,
Thank you for your kind review! It's wonderful to hear, that you received such good help from both our physical agents and our customer service.
I want to wish you a very nice day.
Kind regards,
Laurits
I explained that I was at a new address…
I explained that I was at a new address and wanted the router delivered near there. The person I spoke to he would have it delivered there. Instead it has gone to my old address, which I thought it would because it wasn’t clear I had been understood. It’s a long way out of my way to go to my old address and pick up the router.
12 September 2025
Reply from 3 Danmark
Hi,
I understand how frustrating it must be to have your router sent to the wrong address, especially when you had already explained the change. I’m sorry this has caused extra trouble for you. Thank you for your taking your time to write this feedback.
I want to wish you a very nice day.
Kind regards,
Laurits
Scammed for years without solution
This is the single worst phone company I have ever had in any country. Their sales reps work on commission and I was wrongfully sold plans with a three year binding time for a short term stay, and it took over a year for them to resolve anything. In the process they opened an additional 8 lines in my name and refused to refund any of the bills despite customer service saying for months that plans had been cancelled. A pack of disgusting liars, and lazy customer care, and the greediest mentality I have ever encountered.
3 September 2025
Unprompted review
Reply from 3 Danmark
Hi Anna
I'm sorry to read that you've had such a negative experience with us. I understand your frustration when you describe that you've both had multiple lines created and had difficulty getting the situation resolved. It's certainly not nice to be in, and I'm sorry that you've had that experience with our customer service.
If you want, you can send an email to trustpilot@3.dk
with your information so that we can investigate your case further. I look forward to hearing from you.
I wish you a very good day.
Best regards,
Mathilde
Reply from 3 Danmark
Hi Calin
It pleases me to read that you are very happy with us as your mobile provider.
It means a lot that you have taken the time to give us this review.
I wish you a very good dag.
Kind regards
Stephanie
Reply from 3 Danmark
Hi
Thank you very much for your review.
It means a lot that you have had a good experience with 3, and we hope this continues.
I wish you a very good day.
Kind regards
Stephanie
Signed up for unlimited data and calls
Signed up for unlimited data and calls. Instead of 390 they charged me almost 900 after 1 month. Shocking
30 July 2025
Reply from 3 Danmark
Hi Dian
It sounds really surprising to receive a bill that is much higher than expected. I would very much like to help find out why you have been charged so much more than agreed. If you send us an email at trustpilot@3.dk
with your details, we can look into the matter and clarify the bill.
I want to wish you a very nice day.
Kind regards,
Laurits
Very easy to change over
Very easy to change over, other company put price up, Noah the salesman joined me together with my wife’s subscription and included a discount on my data chip for iPad,all together saving me 160dk a month.
Very happy new subscriber to 3.
William
22 August 2025
Reply from 3 Danmark
Hi William,
Welcome to 3 – and thank you very much for your kind review. We are delighted to hear that Noah made it easy for you to switch and helped you save money at the same time. We are glad that you have had a good start as a customer with us.
I want to wish you a very nice day.
Kind regards,
Laurits
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.