It’s been more than 2 months since I bought a new iPhone and I let the old phone at their shop , asking them to transfer the money in my bank account. Well, I had several phone calls with the custom... See more
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Great service and easy access to information about all the products available in the website. I have been a customer of 3 since they start here in Denmark and I am still content with this company. 👌
Company replied
I recently ordered a phone from 3 (i already am a customer). What i liked about the experience: - I got a good price - I talked with customer service on the phone, they were really helpful a... See more
Company replied
Had a great experience at mobile 3 shop at Brunns Galari, and a very fine great service by the attendant Hasti Gulmohamadi. Her service are highly valued and recommended. Thank you so much Hasti 😊👍
Company replied
Company details
About 3 Danmark
Written by the company
Hvorfor vælge 3?
3 startede som det lille, kækt og dristige mobilselskab - og i dag er vi en af Danmarks største mobil- og internetudbydere. Vi tror stadig på at gå forrest med ny teknologi, gøre tingene lidt smartere og give kunderne en god oplevelse uden unødvendigt bøvl.
Et netværk du kan regne med
Vi leverer et stærkt mobilnetværk med høj hastighed og stabil forbindelse – uanset om du streamer, arbejder eller rejser. Vores netværk dækker 99% af Danmarks befolkning og er bygget til en hverdag, hvor du forventer, at tingene bare virker.
Frihed uden skjulte overraskelser
Hos 3 får du fleksible abonnementer, ubegrænset data og gennemsigtige vilkår. Ingen skjulte omkostninger – bare mobil- og internetløsninger, der passer til dit liv.
Vi er her for dig – også når noget går galt
Trustpilot er et sted, hvor både ros og kritik lever side om side. Vi lytter, svarer og arbejder hver dag på at gøre din oplevelse bedre - hver eneste dag.
3 startede som det lille, kækt og dristige mobilselskab - og i dag er vi en af Danmarks største mobil- og internetudbydere. Vi tror stadig på at gå forrest med ny teknologi, gøre tingene lidt smartere og give kunderne en god oplevelse uden unødvendigt bøvl.
Et netværk du kan regne med
Vi leverer et stærkt mobilnetværk med høj hastighed og stabil forbindelse – uanset om du streamer, arbejder eller rejser. Vores netværk dækker 99% af Danmarks befolkning og er bygget til en hverdag, hvor du forventer, at tingene bare virker.
Frihed uden skjulte overraskelser
Hos 3 får du fleksible abonnementer, ubegrænset data og gennemsigtige vilkår. Ingen skjulte omkostninger – bare mobil- og internetløsninger, der passer til dit liv.
Vi er her for dig – også når noget går galt
Trustpilot er et sted, hvor både ros og kritik lever side om side. Vi lytter, svarer og arbejder hver dag på at gøre din oplevelse bedre - hver eneste dag.
HI3G Danmark ApS kundeservice
Written by the company
Contact info
Fadet 4, 1799, København, Denmark
- 70 313 313
- trustpilot@3.dk
- www.3.dk
3.6
Average
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from 3 Danmark
Hi Gheorghe,
Thank you very much for your nice review. I'm glad to read that you found us to be detailed, specific and honest! We really appreciate your words.
I wish you a very good day.
Kind regards,
Mathilde
Real helpful sales people
Real helpful sales people, all questions answered and extremely quick and efficient service, was helped as soon as I arrived in the store, no waiting time.
Great products at very competitive prices.
24 January 2025
Unprompted review
Reply from 3 Danmark
Hi Gavin,
Thank you so much for your positive review! It's great to hear that you had such a good experience with our store and that you experienced both fast and efficient service. We really appreciate your feedback and are happy that both the products and prices live up to your expectations.
We hope you continue to be a happy customer!
Kind regards,
Ea
FIND YOURSELF IN A LOT TROUBLE
IF YOU WANT TO FIND YOURSELF A LOT OF UNNECESSARY PAYMENT AND WASTE OF TIME....3.dk IS THE RIGHT COMPANY.
Their unprofessional foreign and local workers are ready to confuse you , make you sign a document you cant get out of and milk your money for years. and the cherry on top is You Cant Do Anything About It. DONT MAKE THE SAME MISTAKE LIKE I DID.
15 November 2024
Unprompted review
Reply from 3 Danmark
Hi Bonnie
Thank you for your review. I'm sorry to hear that you've had a bad experience with us and that you feel unfairly treated. This is definitely not the feeling we want our customers to have.
We would love to help clarify your situation. Feel free to send us an email at trustpilot@3.dk with more details so we can take a closer look.
I look forward to hearing from you.
Kind regards,
Ea
Very happy with the speed of the 5G…
Very happy with the speed of the 5G network and the speed at which our contracts were transferred from our previous provider. Only thing was that the 3 SIM cards never arrived but we went to a 3 store and it was resolved instantly. Overall very happy with the data plan and fact that we can now use our phones all around the world.
19 January 2025
Reply from 3 Danmark
Hi Nathan
Thank you very much for your review! It's great to hear that you're happy with the speed of our 5G network and the fast transfer of your contracts.
We're sorry that the SIM cards didn't arrive, but it's good to hear that it was resolved quickly in one of our stores.
Great that you're enjoying your data package and the freedom to use your phone around the world - that's exactly what we want for our customers!
Thank you for your time and for sharing your experience. I wish you a very happy weekend.
Kind regards
Ea
Reply from 3 Danmark
Hi Arjen,
Thank you for your review! How wonderful to read that you have had a quick and simple experience with us😊.
I wish you a very good day.
Kind regards,
Mathilde
.I have taken subscription for 71342873…
.I have taken subscription for 71342873 and 31871385 which in total shall be dkk320(160+160).in addition to that i have bought iphone 16 pro max with 3 which cost dkk 247 a month.But for this month i got bill fro dkk1655 including different numbers mentioning brodband subscription and so on .But the problem is i havenot taken such subscription at all .I remember this person Yunus or something gave me free sim on my black Friday purchase but i am being charged a lot than my actual billing.I have been taking this issue to this person in city 2 hojetaastrup for many times but the problem is same .So for last time i am reporting this issue .I hope you will gothrough and make the correction .Now i am so tired of it , i will definitely go further reporting it if no action is taken.This is my final appeal for help.
17 January 2025
Unprompted review
Reply from 3 Danmark
Hi Rabin
Thank you for your review and for sharing your experience with us. I can understand your frustration at receiving a bill that is not what you expected. I am sorry to hear that it has not been resolved despite your inquiries.
I would like to help you further so that we can investigate the matter and clarify what has happened to your bill. I would therefore ask you to send us a mail to trustpilot@3.dk with your name, the relevant numbers and a brief description of the situation, so that we can look into it more closely. I look forward to hearing from you.
Thank you for bringing the issue to our attention - we will do our best to find a solution.
I wish you a very good day.
Kind regards
Mathilde
3 is a legal Scam
Please don't give me an AI formulated answer saying that you understand my emotions, I am not a machine, I already opted for a provider with more integrity and intend to prevent other people from losing their peace of mind with such unfair treatment to their long term costumers. If I would have checked all the bad reviews you had before, I would have never signed a contract with 3. Unfourtunately I am still paying installments which I will pay in full and say bye to 3 for good as soon as I can.
Regards
Agostina
15 January 2025
Unprompted review
Reply from 3 Danmark
Hi Agostina,
I'm sorry to hear about your experience with us. Of course, it's never nice to feel badly treated as a customer, and it's a shame that we haven't lived up to your expectations. I respect your decision and understand your frustration.
I can assure you that this is not an AI generated response, but we don't have the ability to go into individual cases here at Trustpilot and therefore our responses are very general.
If there is anything specific we can do for you, you are always welcome to write to us at trustpilot@3.dk. I look forward to hear from you if you wish to share more details.
With kind regards,
Ea
I have ordered in the web site a new Subscription
I will update my review to reflect the effective customer service that was provided through Trustpilot. After my first review (see below), I was contacted by an assistant that sent me a new SMS card and now I have my subscription working as it should. All in less than 3 days.
Initial one-star review:
I have ordered in the web site a new subscription service and it was promised that I would get my Sim card after 3 workdays. It have passed more than 10 days and I haven't received anything yet so I can't use my subscription. Also, in the web site I have no information if the SIM card was sent or not, a complete blackout.
30 December 2024
Reply from 3 Danmark
Hi David,
I am sorry to read about your experience of not receiving your SIM card within the guaranteed delivery time.
If you have still not received this, you are very welcome to write to trustpilot@3.dk so that we can help you further.
I wish you a very good day.
Kind regards
Olivia
Reply from 3 Danmark
Hi
Thank you so much for the kind words and the many hearts! We are happy that you are satisfied with our service.
I wish you a very good day :-)
Kind regards,
Ea
Reply from 3 Danmark
Hej Benny Allan
Tak for din feedback. Det er ærgerligt at høre, at din oplevelse ikke har levet op til dine forventninger. Hvis du har lyst, er du meget velkommen til at sende os flere detaljer på trustpilot@3.dk, så vi kan se nærmere på, hvordan vi kan hjælpe.
Jeg ser frem til at høre fra dig.
Med venlig hilsen
Ea
Det Spiller bare
Det Spiller bare, super god dækning og glad for at rykke over. Deres Kunde Service er Top Dollar og har virkelige gode abo👍🙃✌️
30 December 2024
Unprompted review
Reply from 3 Danmark
Hej
Tusind tak for din gode anmeldelse.
Det glæder mig at læse, at du oplever super god dækning, samt at du er glad for at være rykket over hos os!
Jeg ønsker dig en skøn dag.
Med venlig hilsen
Olivia
Unfair rules been introduced for purchase through credit assessment agenices
It has been a shockingly negative experience this time. I have been a customer for around 6 years with 3 Denmark, and the company still doesn't trust old customer while giving away mobile phones/other products on instalments.
I bought my previous phone from 3 and paid all the instalments regularly, but now 3 has introduced those Credit assessment/rating agencies and i am extremely annoyed due to that.
I had to buy this phone through cash payment (lump sum payment) because i simply do not trust these credit rating agencies.
When i tried to buy the phone this time about a month ago through my 3 Selvbetjening, i was informed during the process that i have to go through a credit rating agency to get my purchase approved and when i opened their application form, the application form started to ask for too much personal info, on one hand i was willing to buy, but they asked for too much personal info, the only thing the application form did not ask me was how many times i go to the toilet in a day
Therefore, i would say that in these days where we have so many customer or personal data protection regulations in place, this is too much personal info being asked by these credit rating agencies, who knows what they do with all this personal info, if it was the state requiring all this info, then it would have been understandable but this much info being required just for buying a mobile phone is unfair.
1 December 2024
Reply from 3 Danmark
Hi Farrukh
Thank you for your feedback and for sharing your experience with us. I understand that it has been frustrating for you – especially when you have been a customer of ours for many years and have previously paid your installments without any problems.
The rules you mention have been introduced to ensure a fair process and a law that all telecommunications companies must follow, but I can understand that it can feel like an unnecessary intervention when you have already been a loyal customer. Your trust means a lot to us, and it's a shame that this has negatively affected your experience.
If you have further questions or wish to discuss the matter in more detail, you are welcome to contact us at trustpilot@3.dk.
I look forward to hearing from you.
I wish you a very good day.
Kind regards,
Mathilde
3 has a security breach that has…
3 has a security breach that has compromised all my SMS. Someone has gained access to my SMS and calls, allowing them to retrieve tokens to log into my Telegram app. I am even receiving calls from my own number! This means someone can read all my SMS, which is absolutely insane! To make matters worse, they don’t provide support during weekends!
21 December 2024
Unprompted review
Reply from 3 Danmark
Hi Man
Thank you very much for your review.
I am sorry to read that you have experienced this, I can see that your inquiry to us has been answered.
So I hope you got this resolved.
I wish you a very good day.
Kind regards,
Mathilde
Terrible experience with 3!
Terrible experience with 3!
Felt like having been trapped by the officers at the beginning when they offered me phone service subscriptions. They have the phone card and “offers” you data card at the same time. When they knew the phone card is terminated they just continued to charge you the “offers-data” card with even a higher price! Look into your invoice carefully.
20 December 2024
Unprompted review
Reply from 3 Danmark
Hi,
Thank you for sharing your experience.
I'm sorry to hear that you feel misinformed about the subscription and billing. It is important to us that things are clear and transparent from the start, so I would like to help you get a handle on what has happened.
I would encourage you to write to us at trustpilot@3.dk with more details about your case. Then we can take a closer look at it and find a solution.
I look forward to hearing from you.
I wish you a very good day.
Kind regards,
Mathilde
Reply from 3 Danmark
Hej Mateusz
Tak for din anmeldelse! Det er fantastisk at høre, at du er glad og tilfreds med vores service. Vi sætter stor pris på din feedback.
Jeg ønsker dig en rigtig god weekend.
Med venlig hilsen
Ea
I have ordered iPhone 16 bro max
I have ordered iPhone 16 bro max . And after they I signed the contract and paid the first amount . And they sent mail that I can pick my phone from any nearby store. They send me mail I should go the the store. Thin I go to pick the phone they told me you not apply to have the phone because you not one of our customers!!!
2 December 2024
Reply from 3 Danmark
Hi Mo,
I'm sorry to hear about your experience getting your new iPhone. It sounds like a really frustrating situation and I can understand your disappointment.
If you have any further details about the case, or if you need help finding a solution, please contact us at trustpilot@3.dk so we can investigate further and help you.
I look forward to hearing from you.
Yours sincerely,
Ea
Everything is good
19 November 2024
Reply from 3 Danmark
Hi
Thank you for your review! It's great to hear that everything is good. We are glad that you had a good experience.
I wish you a very good day.
Kind regards,
Mathilde
Misleading Sales Tactics and Poor Customer Support
I’m very disappointed with my experience at 3 Denmark. When I called customer service about my poor internet connection, the agent told me that my old router was the issue and recommended an upgrade. I agreed, trusting their advice and unaware of any additional terms. Later, I found out I had been placed into a new subscription, binding me until April 2025, without any clear communication about this change.
Despite the new router, my internet issues remain unresolved. When I sought further help, customer support was unresponsive, leaving me stuck with an ineffective service I didn’t fully agree to. This approach feels deceptive, and it’s clear that customer needs were not prioritized.
7 November 2024
Unprompted review
Reply from 3 Danmark
Hi Vinicius,
I'm sorry to hear about your experience - this is definitely not how it should be. Of course, you should be confident that our solutions meet your needs and that you are fully informed about the terms and conditions that come with them.
I would recommend you start by doing some basic troubleshooting on your router:
This basic troubleshooting can help us further troubleshoot the issue you are having with your internet.
- First, check that you have the correct SIM card in your router
- Then take a measurement at: https://www.bredbandskollen.se/
- Now reposition the router. Preferably in a window
- Then take another measurement
- Then restart the router, followed by another measurement
- If there is still no improvement, reset the router
If you need help resolving your internet connection issue, or if there's anything else we can look into, please feel free to contact us with more details at trustpilot@3.dk.
Thank you for taking the time to share your experience.
Kind regards,
Ea
Reply from 3 Danmark
Hi Yohanes,
Thank you very much for your review. I'm glad to hear that it's gone quickly with a new subscription for you. I hope you enjoy your new subscription with us.
I hope you will have a nice day.
Kind regards,
Ea
Reply from 3 Danmark
Hi Brad,
Thank you for your review.
I am happy to read that you experienced an easy and quick transition from YouSee to us.
I wish you a nice day
Best regards,
Mathilde
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