Joanne Thompson rang me to book a surveyor visit. She was really pleasant and very knowledgable about the surveying process. This company seems to employ some really nice staff. Well done 0800Repai... See more
Company replied
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Review summary
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Reviews shaping this summary
Your agent Laura Anscombe was polite helpful and managed to arrange a boiler service at short notice Great service If one was to be picky the time to answer the telephone call was over 10 minutes a... See more
Company replied
Spoke to a lady called chloe who was helpful and cleared up a bit confusion Thankyou for your call and help today Look forward to meeting a member of your team on the 28th of July to carry out a e... See more
Company replied
Excellent service from Dale and Dave this morning. They came to fix our boiler, which unfortunately they couldn’t do as the part is now obsolete. They did however give us great advice and helped us wi... See more
Company replied
Company details
Written by the company
We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation. Based in the North East of England and enjoying national coverage. We have years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
0800 Repair
Written by the company
- What we do!
- We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation.
- Home Service
- Based in the North East of England and enjoying national coverage. PHS has years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
- Insulation Services
- We offer a range of insulation services, including cavity wall, loft, underfloor and Room in Roof insulation. All our installers are ACOPs approved and are approved installers for the insulation systems we provide.
- New Build Developments
- We have an experienced, highly skilled team that ensures new build projects run smoothly, from start to completion. Services offered include plumbing, heating and electrics. We offer our services across a range of different projects and building types including residential, social housing and regeneration schemes.
- Service and Repair
- We offer trusted servicing and repairs for heating and renewable systems nationwide. Our qualified and friendly engineers carry out all maintenance and repairs, including gas heating repairs and replacements, renewable installations and repairs and all aspects of plumbing.
- Social Housing
- A trusted partner to many social landlords and local authorities, providing a cost-effective, quality service. We want to make life as easy as possible for social housing providers. We offer a whole range of services so that our clients can get everything they need from a single source.
- Renewable
- Renewable energy systems reduce consumption costs and the environmental impact energy has on the planet. We are approved and accredited to install and design all types of renewable technology and pride ourselves on excellent levels of quality and service.
- Part of a Global Family
- We are part of a 12K+ strong global family of companies, providing climate solutions across the globe.
- Key Stats
- • 100K+ Heating & Renewables Service & Repairs per Annum • 150K+ Customer Calls Handled per Annum • 15K+ Heating & Insulation Installations per Annum • 2000+ ASHP & GSHP Installations per Annum • 250+ Direct Employees
Contact info
0800 Repair, Pacifica House, Rainton Business Park, DH4 5RA, Houghton Le Spring, United Kingdom
- 0800 030 6040
- www.0800repair.com
4.8
Excellent
34K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 2 weeks
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Excellent processional Service Laura…
Excellent processional Service Laura Anscombe was extremely helpful
2 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Home Repairs
I was encouraged to apply for boiler, loft insulation, vents & fans through the government grant scheme. I was contacted by Geraldine, The Appointments Manager, she was very courteous & helpful on our phone conversations. After our first call, Geraldine done her work assembling the workmen team & the very next day she called back again to confirm the scheduled work date which was suitable for both of us.
The workmen came to my house on the date & time Geraldine & I agreed, all the workmen very very meticulous, respectful & very clean whilst in my house. They carried out the work with very little mess & fuss, wore protective overshoes & tidied up at every step of the way.
I can only thank Geraldine & her team very much for the first class job they done in my house & I wouldn’t hesitate to recommend 0800repair to anyone of my family, friends & colleagues for any home repairs or installations
Thank you again Geraldine & 0800repair
29 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
5 star service from Martin and Dale
5 star service from Chloe and Laura in the office to Martin and Dale the engineers, unreal service and repair. Top people and business 👍 100% recommend!
1 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
I had a number of queries about an application
I had a number of conversations (both telephone and email) with Felicity Middlemiss, and I have to say that they were all handled in a professional and courteous manner. All questions were answered precisely and I fully understood their content.
Also, I had a query about an arranged appointment date, and Joanne Thompson was more than helpful in rebooking the appointment, to suit my wishes. A very pleasant conversation.
7 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Joanne Thompson very helpful and…
Joanne Thompson very helpful and informative very polite and arranged for someone to call out
29 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Was called today for a thermostat…
Was called today for a thermostat replacement, already had a appointment for the 5th of June for shower. And chloe coning the lady who called arranged it for the same day which was so helpful thankyou
28 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Joanne Thompson did a great job
Joanne Thompson did a great job. Quick, polite and efficient. Thank you.
28 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Chloe booked in for my gas turn on
Chloe booked in for my gas turn on; call back within a few hours and booked in for following day. Fast and efficient thank you
26 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Very helpful and professional.
Very helpful and professional , Easy to approach secretary June Thompson and answered all the questions .
26 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
0800 repair
Very quick and efficient. Set up a service repair plan, in under 5 minutes.
Call with Chloe Coning was very good.
26 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Staff were polite
Staff were polite, courteous and respectful, my issue was resolved with no problem at all ,thank you Jessica Roberts
26 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Great company
I have spoken to Georgia quite a few times over the last few days, she is a lovely lady with a great attitude. She couldn’t do more to help. She’s a godsend to your firm.
21 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
I am very happy with my dealings with…
I am very happy with my dealings with 0800 , all of the staff who have contacted me have been friendly & helpful , many thanks to Megan Thornton
for keeping me up to speed with our solar enquiry. 👍
5 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
What a lovely experience Laura Anscome…
What a lovely experience Laura Anscome was delightful to talk to and arranged the engineer to come with replacement parts for our boiler wished all people were like Laura.
21 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Spoke with Jessica Roberts today as I’d…
Spoke with Jessica Roberts today as I’d missed an appointment and was quite flustered. She was so helpful and empathetic and re book me in for a date/time that was more convenient. A real asset to the company!
21 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Excellent service
Excellent service, lovely Chloe sorted everything out. No issues would highly recommend.
20 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Excellent on the ball company to deal…
Excellent on the ball company to deal with. Jade Richardson Tatters was a pleasure sorting everything out. Recommend this company unreservedly!
19 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Laura was polite friendly and helpful…
Laura was polite friendly and helpful giving us a morning appointment. Very professional.
18 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Great Service
Laura Anscombe handled my call and was polite and professional with a friendly attitude.
She supplied the information I requested and booked an appointment for an engineer.
A good all round experience.
18 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
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