Joanne Thompson rang me to book a surveyor visit. She was really pleasant and very knowledgable about the surveying process. This company seems to employ some really nice staff. Well done 0800Repai... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your agent Laura Anscombe was polite helpful and managed to arrange a boiler service at short notice Great service If one was to be picky the time to answer the telephone call was over 10 minutes a... See more
Company replied
Spoke to a lady called chloe who was helpful and cleared up a bit confusion Thankyou for your call and help today Look forward to meeting a member of your team on the 28th of July to carry out a e... See more
Company replied
Excellent service from Dale and Dave this morning. They came to fix our boiler, which unfortunately they couldn’t do as the part is now obsolete. They did however give us great advice and helped us wi... See more
Company replied
Company details
Written by the company
We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation. Based in the North East of England and enjoying national coverage. We have years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
0800 Repair
Written by the company
- What we do!
- We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation.
- Home Service
- Based in the North East of England and enjoying national coverage. PHS has years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
- Insulation Services
- We offer a range of insulation services, including cavity wall, loft, underfloor and Room in Roof insulation. All our installers are ACOPs approved and are approved installers for the insulation systems we provide.
- New Build Developments
- We have an experienced, highly skilled team that ensures new build projects run smoothly, from start to completion. Services offered include plumbing, heating and electrics. We offer our services across a range of different projects and building types including residential, social housing and regeneration schemes.
- Service and Repair
- We offer trusted servicing and repairs for heating and renewable systems nationwide. Our qualified and friendly engineers carry out all maintenance and repairs, including gas heating repairs and replacements, renewable installations and repairs and all aspects of plumbing.
- Social Housing
- A trusted partner to many social landlords and local authorities, providing a cost-effective, quality service. We want to make life as easy as possible for social housing providers. We offer a whole range of services so that our clients can get everything they need from a single source.
- Renewable
- Renewable energy systems reduce consumption costs and the environmental impact energy has on the planet. We are approved and accredited to install and design all types of renewable technology and pride ourselves on excellent levels of quality and service.
- Part of a Global Family
- We are part of a 12K+ strong global family of companies, providing climate solutions across the globe.
- Key Stats
- • 100K+ Heating & Renewables Service & Repairs per Annum • 150K+ Customer Calls Handled per Annum • 15K+ Heating & Insulation Installations per Annum • 2000+ ASHP & GSHP Installations per Annum • 250+ Direct Employees
Contact info
0800 Repair, Pacifica House, Rainton Business Park, DH4 5RA, Houghton Le Spring, United Kingdom
- 0800 030 6040
- www.0800repair.com
4.8
Excellent
34K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 2 weeks
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First class service from start to finish.
First class service from start to finish.
Leah Paxton was my contact and kept me informed every step of the way.
Her professional manner, telephone contact was exceptional.
0800 Repair are very lucky to have such a knowledgeable employee.
The work undertaken at my home was done professionally and to a high standard.
I would highly recommend this company to anyone.
24 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Leah Paxton been amazing
Leah Paxton has been so helpful throughout a complicated install process. Thank you!
24 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Dale Green was very polite and helpful…
Dale Green was very polite and helpful with my first inspection and service
24 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Laura Anscombe was amazing
Laura Anscombe was amazing, clear communication, understanding, friendly manner and great customer service
24 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
A pleasure to have my work completed by 0800Repair.com
A pleasure to have my work completed with this company.
Leah Paxton who was my contact from start to finish was first class.
Kept me up to date every step every step of the way,
her professionalism, telephone manner and knowledge was exceptional.
0800 Repair.com are very lucky to have her as their employee.
Would recommend this company at all times to family and friends.
19 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
I communicated about re arranging my…
I communicated about re arranging my 0800 appointment with Jessica Roberts and she was very helpful, polite and dealt with my issue and a last min cancellation due to sickness.
The service was really good and straightforward.
16 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Quick to come out and work carried out…
Quick to come out and work carried out by a friendly and very personable chap who was very helpful and happy to explain what he was doing as he went. Fixed the problem with zero fuss and very quickly.
Highly recommended.
18 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
I couldn’t say enough about the…
I couldn’t say enough about the engineer that visited my house, he was polite, professional and kept me informed throughout the whole process.
18 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Great customer service and so easy to…
Great customer service and so easy to talk to and nothing is a problem
18 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Got my keys to the property today
Got my keys to the property today, spoke to Laura Anscombe on the phone to get my gas saftey check and gas supply on she was really accommodating to my situation and help the best she could. Very lovely lady and very helpful with my enquiry
18 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Friendly and efficient
Laura Ashcome was very friendly and efficient. My repair was booked quickly at convenient time. Thank you
18 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Rang for a repair and Laura Anscombe…
Rang for a repair and Laura Anscombe swiftly
arranged for someone to call the next day. Excellent customer service.
arranged
17 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Review
Spoke to Joanne Thompson while enquiring about a heat pump installation, she was very nice and gave me all the information required. All booked for a surveyors visit next week, very efficient.
16 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Laura Anscomb who I spoke to was very…
Laura Anscomb who I spoke to was very polite and helpful pleasure to deal with her she booked my appointment for me for my boiler service
11 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Gas safety inspection
Dale came to do our first gas safety inspection of our boiler, Dale phoned prior to arrival to advise what time to expect him.
Dale was well presented and professional and most importantly due to his diligence identified that we had the wrong size fuse in the isolation switch and changed it to the correct amp that required the boiler to be safe.
15 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Boiler issue
Had a problem with my boiler called AA insurance my problem was dealt with easy & sorted in a few hours. I spoke to a lovely advisor called Laura she was very helpful & friendly. The engineer sorted the issues in less than 20 mins.
15 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Joanne Thompson has done a truly…
Joanne Thompson has done a truly wonderful job today explaining everything to me that I needed to know and more by answering my questions
A real 10 out of 10 operator and your company should be very grateful to have Joanne Thompson working for you. Thank you Joanne.
15 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Great company
Joanne Thompson rang me to book a surveyor visit. She was really pleasant and very knowledgable about the surveying process. This company seems to employ some really nice staff. Well done 0800Repair. I'm looking forward to having the work completed by your tradesmen as one of my neighbours (who recently had work done through the Warm Home Grant Scheme) had nothing but praise for the workers.
11 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
I spoke to one of your agent today Miss…
I spoke to one of your agent today Miss Joan Thompson explaining every details with regards to my boiler upgrades. It was an excellent conversation thats makes me fully understand. Without my expectation i was given the nearest schedule for this month thank you.
12 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your positive review. We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Very nice girl phoned me and explained…
Very nice girl phoned me and explained everything clearly
Danielle Ward was her her
11 June 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
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