Wray Group Ltd Reviews 340

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, quick delivery, and high-quality products. Many highlight the ease of placing orders and the helpfulness of the staff, often mentioning specific individuals for their outstanding support. People frequently commend the efficiency of the delivery process, noting that orders arrive promptly and often earlier than expected. However, some customers mentioned occasional issues with delivery updates, wishing for more precise delivery dates or times. A few people also experienced challenges with courier services regarding where pallets could be placed, especially on uneven or non-flat surfaces.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the quick and efficient... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the first-class service from... See more

Order

Reviewers mention positive feedback about their ordering experience. Customers consistently praise the ease... See more

Product

Consumers find product to be positive. Many reviewers praise the high quality of the coal and ovoids, noting... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2nd time ordering coal. Excellent, just like the first time. The coal is for our home burner; it works out cheaper than using the houses heating. It arrived a few days after ordering, and they dropped... See more

Rated 5 out of 5 stars

Easy to place order and good value. No delivery updates, however I now realise you can email and ask them for news. Be aware courier has only a pallet jack. Load cannot be moved over anything but flat... See more

Company replied

Rated 5 out of 5 stars

First class service from start to finish. 2nd order from this amazing company, Lisa made the ordering simple, gave the process the proper old school personal touch. Great price and quick delivery to... See more

Rated 5 out of 5 stars

Great company , very helpful staff(lisa), I ordered 1 ton if smokeless ovoids Friday evening and they were on my driveway Tuesday afternoon in Westmeath. Will definitely be dealing with Wray Group... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

340 reviews

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Rated 5 out of 5 stars

Good service.

Received phone call day before from transport company. Montgomery turn up and driver couldn't be more helpful, dropped ton pallet of goal right inside garage.

2 January 2026
Rated 5 out of 5 stars

Excellent product, exceptional heat.

Purchased a pallet of grade A smokeless ovoids from Wray Group last week. I ordered on Friday and delivery was the following Wednesday morning. I could not believe the delivery was so prompt as it is in the middle of the busy season! Their website is very easy to get around and ordering what you want was very simple. Also the information and description of each product was excellent. The product came well wrapped on the pallet and the 20kg bags are seriously handy. The heat from the smokeless ovoids is exceptional. I have an open fire and I usually light the fire at around 5 or 6 o'clock in the evening, I started the fire with some peat briquettes and placed the ovoids around them! I placed some more ovoids on the fire at roughly 8:30 and that was it for the night, did not need any more and if a Blacksmith would have entered the sitting room, he would have been very envious of the fire. The room does still be warm the following morning, so I am more than happy with the excellent heat from this product. The ash left the next day is unbelievabley very little. I also used to purchase ovoids similar to these a few years ago, from a different supplier but the quality of the Wray Group ovoids is far superior and there are no clinkers left over the following day like the other suppliers. Overall more than happy with this excellent product, that is why I'm leaving such a long review. I will be definitely purchasing into the future for as long as I can! And i am recommending this product to anyone that has an open fire or stove.
Excellent value also, even with the delivery charge to the Republic.

12 December 2025
Rated 5 out of 5 stars

Smokeless ovoids.

Really easy to order arrived a bit late because of a storm but Lisa rang to let me know it was going to be delayed. Great product burns really well very little ash, will definitely be buying it again.

5 December 2025
Rated 4 out of 5 stars

Found Liza to be really helpful

Found Liza to be really helpful. Coal delivered in a few days. The only problem was I wasn’t home when coal arrived. I didn’t get a phone call to tell me they were on their way. Luckily for me the driver who was a real gentleman rang and told me he was outside. I asked him to wait as I was 10 minutes away and he did. All in all coal in garage and happy out.

4 December 2025
Rated 5 out of 5 stars

Brilliant service

Brilliant service. I ordered coal and it was delivered in a few days.
Delivery driver was a gentleman dropped it exactly where I wanted it left.
Will certainly be ordering again.

10 December 2025
Rated 5 out of 5 stars

Easy to order

Easy to order, arrived within the time frame they gave, gave me a quick call to say if would be delivered within the hour and was spot on with that, great company

8 December 2025
Rated 5 out of 5 stars

Fantastic

From ordering and messaging Lisa ,who couldnt be any more helpful if she tried.Fab service and 5 star coal quality.I couldnt recommend Wrays enough

8 December 2025

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