Had an issue that drove through the weekend and was resolved via chat as a last resort. WPX customer support is what all support should be based on. Knowledgeable and properly empowered people (not AI... See more
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With over THREE THOUSAND 5-STAR reviews here on Trustpilot from real, LONG-TERM customers, TOP TIER speed performance year after year in independent testing by Kevin Ohashi (viewable at wphostingbenchmarks.com) & Matthew Woodward PLUS sub 30-second live chat average response time, FREE malware removal, FREE speed optimizations, FREE high-speed CDN & FREE site migrations in 24 hours or less, why would you accept mediocre WordPress Hosting any longer?
#13, April 20th Street, 1000, Sofia, United States
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When I saw a high number of positive reviews on Trustpilot I moved my website to wpx. But I had the worst experience today in my 7 years running my online business. They blocked Googlebot from accessing my website and thus Google found my website offline Ranked me down on search engines with 90% traffic down and I even don't know if it will ever pick it up, Google also delisted my product from Google Shop that were generating sales I am totally broke right now, when I asked in their ticket (Ticket #937400) they reason it with CPU spike, I mean seriously?

Reply from WPX
I'm new to WPX I needed some guidance to ensure I was setting up my account and installing WP properly. Elena was patient and knowledgeable and offered to carry out all of the required configuration for me while I waited! It made what could have been a complex process simple and highly effective. Incredible customer service, right from the outset.

Reply from WPX
Top notch service, all round. Moved from another provider and the speed of my website has increased greatly, the hosting facilities are superb and the pricing is excellent. What is terrific, is the support as and when you need it. Can't fault it.
Likely a customer for life.

Reply from WPX
I switched to WPX from another hosting provider, and they transferred my websites for free without any issues. Their team is incredibly responsive to both support tickets and chat inquiries, and you can speak to a real person within seconds. I've never experienced this level of service from a hosting company before—I'm genuinely impressed.

Reply from WPX
I have been using VPX for two years now, and the customer service is amazing! So professional. Today, Stoyan helped me and was exceptional in his work. Bravo

Reply from WPX
Nikola was amazing. I was moving 8 domains, including one super old and decrepit website, a shopify site, and several WP sites, and she walked me through everything. She was patient, clear, did some setup on her end... Honestly, this is what service should be. My job is doing CMS implementations for service centers and these guys are shining stars. Also thanks to Yoana and the first person I spoke to. Each of them were great...

Reply from WPX
The support team at WPX is truly world-class! They assisted me every step of the way, from changing my account email address to correcting a typo in the domain name and finally updating my website settings from Shopify to WPX.
Stoyan, in particular, is an absolute subject matter expert, and his customer service was second to none. He patiently guided me through the entire process. I'm delighted I made the switch to WPX.
Thank you, WPX team and Stoyan, for your exceptional help!

Reply from WPX
Customer support is always so good and fast at WPX. Ivena helped me recently and was great.

Reply from WPX
Yoana provided excellent support. I've been an avid user of WPX for several years, and I can tell you they are hands-down the best support in the world. I needed help with a script that wasn't running correctly. It turned out I needed to disable CDN on a particular page. She set up the HT access, and it runs perfectly. They are so patient at WPX.

Reply from WPX
We recently worked with the team to set up some critical configurations for our website, antalyadisklinigi.com, and the experience was flawless! The support team was incredibly responsive, professional, and knowledgeable. They guided us step-by-step through the process, making sure everything was set up perfectly. Their dedication to helping customers really stands out, and we couldn’t be happier with the service provided. Highly recommend their service to anyone in need of expert assistance!
Thank you for going above and beyond!

Reply from WPX
I switched to WPX hosting this year and the service and support has been amazing , especially for someone like me who is not so technical

Reply from WPX
We have been with WPX for a few years now. Their support structure is unrivaled. If I see an issue, I can hop onto the portal and be talking with a person via chat within just a few minutes time. The hosting plans themselves are very reasonably priced and we have never seen a downtime. A++

Reply from WPX
Dimitar solved all my issues without me having to login.
After being with WPX for 6 years, I’m still a happy customer.
Today I noticed my site was broken on mobile and Dimitar not only identified the problem quickly but solved it for me without me having to login to my site.
I was able to chat with him while watching The Old Man on Disney instead of having to get on my computer. Thank you.
Highly recommended!

Reply from WPX
First month with these hosting, and I love their support. The made the migration very smooth and solved 3-4 issues that came from my old hosting.
Epic work!

Reply from WPX
Amazing support! WPX support literally helps with all my tech problems lol :D

Reply from WPX
Georgi Jekov handled my chat with confidence, professionalism, patience and expertise, as everyone I've worked with at WPX always has, and I've come to expect. Thanks for the support!

Reply from WPX
it was great

Reply from WPX
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