Had an issue that drove through the weekend and was resolved via chat as a last resort. WPX customer support is what all support should be based on. Knowledgeable and properly empowered people (not AI... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
With over THREE THOUSAND 5-STAR reviews here on Trustpilot from real, LONG-TERM customers, TOP TIER speed performance year after year in independent testing by Kevin Ohashi (viewable at wphostingbenchmarks.com) & Matthew Woodward PLUS sub 30-second live chat average response time, FREE malware removal, FREE speed optimizations, FREE high-speed CDN & FREE site migrations in 24 hours or less, why would you accept mediocre WordPress Hosting any longer?
#13, April 20th Street, 1000, Sofia, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 starts every time! Wpx has never disappointed me with their customer support. Their help is absolutely unmatched. Today I received support from Ivaylo and I can't tell you how much help I had. My problem was solved in less than 10 minutes on each problem I had. WPX will forever be my go-to hosting provider for myself and the clients I work with!

Reply from WPX
I've been with WPX since Oct 2017 and am still continually surprised at just how unbelievably great their support service is. Even on 28 Dec, at the height of the holiday season, a knowledgeable and helpful support agent (Elena) responded to my request for help within 15 seconds. And being WPX, a response is not simply giving answers to questions, but providing helpful action. Elena not only answered by questions about DNS changes I needed to make to migrate my email service, but she then did them and also set up my email accounts. Amazing service! I've dealt with multiple web hosting services over the last 20+ years and WPX blows them all out of the water on both service and value. Wouldn't go anywhere else.

Reply from WPX
WPX support is the reason I use you guys. You guys are the best support I have experienced with any software company, not just hosting, but any software. Thank you for that. I have used WPX for 3 years now and will continue to use them for all of my sites

Reply from WPX
I'm impressed. Had many of the "big names" over the years, and always poor-fair support. Support here is INCREDIBLE! Their pricing is a bit pricey, but worth it if you value a good hosting company with the best support available! A++++++++++

Reply from WPX
Their are a fab hosting company, but the main thing is their tech support actually knows what they are doing.

Reply from WPX
WPX hosting is the best company I’ve ever worked with for hosting. Their customer service is the best ever!,

Reply from WPX
Awesome Service and 5 star support- Highly recommended !!

Reply from WPX
I can’t say enough good things about WPX Hosting! Their support team is hands down the best I’ve ever dealt with. I had an issue with DNS settings, and within seconds of reaching out, Nikolai was there to help. What really impressed me wasn’t just how fast they responded but how patient Nikolai was. He didn’t just fix the issue for me—he actually explained what he was doing and taught me a few things about DNS in the process. It felt like talking to a friend who genuinely wanted to help me understand.
If you’re looking for hosting with lightning-fast support and people who care, WPX is where it’s at. Huge shoutout to Nikolai for going above and beyond!

Reply from WPX
WPX remain great. In a world where hosting companies are often bought by investment groups and then cut to the bone, WPX remain incredibly good at support and very good at hosting. For cost effective, fast and well supported hosting (without some of the bells and whistles) I really recommend them. I now have 45 websites hosted with them.

Reply from WPX
Epic customer service every single time I need help with literally anything. Every company could learn something from these guys. They go WAY above and beyond the usual scope of business. Love these guys!

Reply from WPX
I've been with WPX for years now and they go above and beyond for their services. What i've loved over the years is the instant support and have helped me sort things out straight away without having to go to resources or read things which frustrate me. They do it right then and there. Couldn't recommend them enough...

Reply from WPX
over the years I have used many hosting companies and in my opinion wpx although it's a little expensive for me its worth it, great service and amazing support. Being able to have help in a matter of seconds it's worthless.

Reply from WPX
Nikola was polite, curteous and incredibly helpful. Most certainly worthy of far more than a 5 star review. I was impressed by the agents knowledge and speed in which the matter was resolved.
Outstanding.

Reply from WPX
Ivan G at WPX.NET provided exceptional support—quick, friendly, and highly professional. He resolved my issue seamlessly and went above and beyond to ensure everything was handled efficiently. Outstanding service like his is a true asset to WPX.NET. Thank you, Ivan!

Reply from WPX
The BEST website hosting.
I've been with WPX for over a year now and transferring to them has been such an easy process. They took care of everything for me and made it seamless. Their customer service is exceptional and Maria went above and beyond to help me fix my website when it had issues with a Wordpress update. A huge thank you for being so responsive. When you want to chat to a human straight away - you actually can.

Reply from WPX
By far the best customer service ever. My ticket on this occasion was handled by G.Jekov in the Security & Optimization team and I do not have words to them them for their input and expertise.
THANK YOU SO MUCH,
With very best wishes,
Electra

Reply from WPX
I cant say enough about Nadezhda. Anyone else would have given up or transferred me to another techie. She was amazing, went beyond the call of duty for me as I am not tech savvy. She never gave up on me. NEVER! I applaud her knowledge and intelligence. She needs a day off because of me. she was terrific.

Reply from WPX
It's definitely my worst experience with WPX. Their Hosting Security & Optimization team set a limitation on my business website, blocking Googlebot and bingbot from accessing my site WITHOUT my permission. They did send an email about this action, but by the time I saw it, my website traffic had dropped by 30%, and now the traffic has dropped by over 70%. One more thing: I bought the Elite plan. It's an absolute nightmare. I'm looking for a stable WooCommerce hosting for a large website. If you have a large website, try another hosting service.

Reply from WPX
I have been with WPX for a few years, and their service is really a gold standard for me in terms of hosting companies. I have been with many others, and WPX is incredibly quick, efficient, and skilled. Even when I have had issues that aren't directly related to them, they have gone out of their way to help me. I just had an issue with a migration that would have led to lots of re-work if we didn't resolve it, and it was fixed in a couple of minutes by Nikolay. Thank you for the years of excellent service. Please keep it up!

Reply from WPX
I am new to WPX and have spoken to more than 1 person from customer service. I find they are prompt and efficient, very helpful and co operative. They explain things well. Highly recommend them, very professional.

Reply from WPX
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.