Item arrived after 2 weeks, good selection of sweets, well packaged. I would prefer better targeted ads from the company as I did receive multiple emails for only the product i bought at vastly disco... See more
Company replied
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See what reviewers are saying
This was a very troubled purchase ; extra postage did not guarantee swift delivery. The goods were rather disappointing. The reaction from angry vendors reaction to my initial complaint; which was... See more
Company replied
I ordered the 1kg pick'n'mix as a treat for my son and what a treat he got! The selection of sweets to choose from was fantastic with a wide range of flavours and types of sweets. I paid for the gift... See more
Company replied
1 star is based on the gift not being received. There was no tracking information for the Royal Mail tracking number. Cosy Gifts emailed me REQUESTING a Trust Pilot review based on my recent experie... See more
Company replied
2.0
Poor
97 reviews
Hasn’t replied to negative reviews
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Very fast and polite
Very fast and polite. I put the wrong delivery address in and they couldn’t have been more helpful in dealing with it. Sent as a gift and the person loved it, really cheered them up!!
18 April 2021
Great Service from the Cosy Gifts team…
Great Service from the Cosy Gifts team and the Easter letterbox gifts were well received by our team and delicious. Thank you
7 April 2021
Chocolate was lush xx
5 April 2021
Darren was really helpful
Darren was really helpful, explained all the options. Great customer service and the product is amazing!
29 March 2021
Reply from wowbox.uk
Hello Sam, we are really glad that you are happy with our service and that the Chocolate tastes amazing, we think its the best.
Perfect!
Great service! Well packaged and super speedy delivery! Hubby was well impressed with his surprise parcel at work! Thank you!
28 March 2021
Reply from wowbox.uk
Rachel, to hear you use the word "Perfect" is great to see. Im your hubby was impressed with the surprise.
Sweet boxes
They are amazing I bought 4 and each one has an amazing amount of sweets and lots to choose from only thing is that one of them arrived with the packaging ruined which looks like grease which leaked through to the box of sweets
11 March 2021
Reply from wowbox.uk
Chelsie, we are really glad to hear you enjoyed our sweets range.
Our Boxes are now sent in mailer bags which are made from plants not plastic, however they will protect the gift from any external spills.
Reply from wowbox.uk
Stella, glad to hear you were happy with our speedy service. We are shipping most orders same day or next day if its after midday at time of order.
I strongly recommend Cosy Gifts for those who love chocolates
I recently bought two trays of chocolates for my friend’s children. Since they live in the middle of nowhere, I became worried whether or not the little present had arrived safely. I contacted Cosy Gifts and they reacted quickly by phoning up the recipient. I received an email from my friend and they were very happy with the chocolates. They wrote: “The chocolate was such a lovely gift, beautifully packaged and fantastic chocolate ... we will be using them in future to send chocolate based gifts. I plan to send my mum some for Mother's Day.”
I strongly recommend Cosy Gifts for those who love chocolates.
8 March 2021
Unprompted review
Reply from wowbox.uk
Ruru, many thanks for your excellent review of cosygifts.co.uk we are expanding our chocolate range all the time, so keep an eye out for new flavours.
Brilliant customer care
Brilliant customer care. Brilliant service. The friends I sent the sweets to as a lockdown treat were very pleased with them. Thank you very much 😊
6 March 2021
Unprompted review
Reply from wowbox.uk
Carol, we strive to reply to customers same day and are available on both phone and email, as well as web chat. We love that you think our customer care is brilliant.
letterbox chocolates
Products arrived to Northern Ireland quickly. Well packaged. Fast and reliable service. Will definitely use again.
13 February 2021
Quick service and great products!
9 February 2021
Reply from wowbox.uk
Many thanks for your service review. We hope you enjoyed the treats
Easy to order...great service..all…
Easy to order...great service..all delivered fast!....marvellous service! Thank you
8 January 2021
Package never arrived
6 January 2021
Reply from wowbox.uk
Hello and thank you for your review of our service. We believe you have not contacted us regarding the courier company not delivering the product you ordered. We can only investigate queries where people contact us.
Great
Perfect item. Sweets were lovely and went through letterbox which was perfect gift to cheer someone up speedy delivery. Will use again.
19 December 2020
Exactly as described
Exactly as described. Good value for money and quick delivery.
Well done
19 December 2020
Reply from wowbox.uk
Hello Mrs Cassidy, we were glad to help you with your order.
Really nice
Really nice. I ordered the bonfire night themed box; Toffee lollies, marshmallows, bon bons and more. Get plenty for your money and more than worth it. Will definitely be ordering again in future
28 November 2020
Unprompted review
Reply from wowbox.uk
Jamie, thank you for your excellent review, and we are glad you enjoyed the autumn special tray.
Prompt delivery and excellent quality
Prompt delivery and excellent quality, these really made someone’s day thank you
20 November 2020
Reply from wowbox.uk
Really glad to head this. Thanks for the great review
Great value for money wonderful service…
Great value for money wonderful service and selection
1 November 2020
The service was good
The service was good. The only thing I need to say about is the box they came. There was no instructions on how to open it and my daughter who received the gift actually dropped some off the sweets out off it when she opened it.
The display of the box was fine but trying to open it the right way wasn't great.
16 October 2020
Reply from wowbox.uk
Thanks for your review and suggestions, I am going to take some time to consider how we can help with this for future customers. We have tried to stay away from plastic products where possible, but im sure something can be done about this.
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