Item arrived after 2 weeks, good selection of sweets, well packaged. I would prefer better targeted ads from the company as I did receive multiple emails for only the product i bought at vastly disco... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This was a very troubled purchase ; extra postage did not guarantee swift delivery. The goods were rather disappointing. The reaction from angry vendors reaction to my initial complaint; which was... See more
Company replied
I ordered the 1kg pick'n'mix as a treat for my son and what a treat he got! The selection of sweets to choose from was fantastic with a wide range of flavours and types of sweets. I paid for the gift... See more
Company replied
1 star is based on the gift not being received. There was no tracking information for the Royal Mail tracking number. Cosy Gifts emailed me REQUESTING a Trust Pilot review based on my recent experie... See more
Company replied
2.0
Poor
97 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is because I placed my order on…
This is because I placed my order on the 30th December and it has still not arrived , not happy at sll
9 January 2022
Reply from wowbox.uk
Please contact us to discuss customer service, we are unable to discuss personal information via trustpilot.
Beautifully packed high quality sweets
Beautifully packed high quality sweets, absolutely loved my surprise box!
7 January 2022
Unprompted review
Reply from wowbox.uk
Many thanks for your positive review, we hope you didnt have to share your sweets!
We had a great experience
We had a great experience. There are many choice for different occasions and we got some great service! Definitely buy from the cosy gifts again
7 January 2022
Unprompted review
Reply from wowbox.uk
Thats great to hear, if you ever have any suggestions please do get in touch. https://cosygifts.co.uk/pages/contact-us
Beautiful box
Beautiful box, recipient loved the gift. Would definitely order again. Cute surprise for someone who needs a little 'pick me up'. Wrapping was very sturdy meaning that the package travelled well in the post and was not damaged.
7 January 2022
Unprompted review
Reply from wowbox.uk
We are so glad to head that your gift was loved. Keep in touch if you have any suggestions. https://cosygifts.co.uk/pages/contact-us
Reply from wowbox.uk
Sheena, we are so glad to hear that your sister loved her letterbox gift
Fantastic
Always fantastic products and service with happy recipients. Great website to shop for gifts! :)
7 January 2022
Unprompted review
Reply from wowbox.uk
Many thanks for your positive review of our letterbox gifts.
I purchased this as a birthday gift for…
I purchased this as a birthday gift for a friend, opening this gift "really made their day" they loved the matchbox music box and the chocolate that I selected went down well also, all in all a great gift and great value.
7 January 2022
Unprompted review
Reply from wowbox.uk
We really like the musical matchbox too, and glad that the gift made their day.
Excellent and personable service
When I approached Cosy Gifts at relatively short notice for a bespoke bulk order of personalised employee letterbox gifts, they went out of their way to ensure these could be fulfilled for Christmas. I totally recommend these guys; Darren and the Cosy Gifts team provide an excellent and personable service.
7 January 2022
Unprompted review
good experience, good gifts
I've bought gifts from cosygifts several times and every time was a good experience. Good price, nicely packed and timely delivery. I highly recommend it to others.
7 January 2022
Unprompted review
Reply from wowbox.uk
Many thanks for your positive review of Cosy Gifts letterbox gifts.
Item not arrived after 2 weeks
Item arrived after 2 weeks, good selection of sweets, well packaged.
I would prefer better targeted ads from the company as I did receive multiple emails for only the product i bought at vastly discounted prices.
22 December 2021
Reply from wowbox.uk
Hello, unfortunately we cannot conduct customer service via trustpilot and would wish you to contact me by email or telephone, all details are on our site.
Also, we are not the only retailer to discount clearance items, we have to do this at times when we are changing our range or simply trying to make some profit Which is very difficult for a new company. We are sorry to have cause you such problems.
Please contact us and we can see what we can do
Great service and nice product
20 December 2021
Reply from wowbox.uk
Many thanks for your excellent review of our letterbox gifts.
Would Recommend
My friend was delighted with her Get Well gift. So beautifully presented. Thank you
20 December 2021
Reply from wowbox.uk
We are delighted to hear that the get well gift brightened your friends day.
Couldn't be happier with my order of…
Couldn't be happier with my order of Christmas gifts for team team at work. Communication with Darren throughout my order was exceptional, gifts arrived way before I expected them to and the process of posting it out to 7 different addresses was handled very smooths by Darren. I will definitely be ordering again and I recommend it to everyone. Let's support small family owned businesses like cozy gifts !
18 December 2021
Reply from wowbox.uk
Such a lovely review, we love to hear that these gifts are enjoyed. Take care.
Reply from wowbox.uk
Many thanks for your excellent review of cosy gifts service, take care.
Advent calendar
Advent calendar I bought for my little one is amazing. So many nice crafts to do together. Love how every present nicely hand packed. I will definitely buy this calendar next year too!
6 December 2021
Reply from wowbox.uk
Absolutely thrilled to hear you like the advent, its our first year of doing it and will look at doing another next year
Great customer service
I had a few questions about the products & messaged in an evening - the response was immediate, helpful & informative.
11 November 2021
Reply from wowbox.uk
We're happy to help!
I chose this site because I was able to…
I chose this site because I was able to choose my own selection of gifts to be included in the box. Which is a great idea not have items included that you don't want. It was a quick delivery too, ordered first class on Sunday evening and arrived Tuesday lunchtime. Would recommend.
5 October 2021
Unprompted review
Reply from wowbox.uk
We are so glad that you found our build your own letterbox gift service useful, it took me a long time to get it up and running. Take care. Darren
Use this and I will give you a phone guys this site is so amazing nothing wrong about it
The best app ever
4 October 2021
Reply from wowbox.uk
Hello there, we are glad they you enjoyed using our build a letterbox gift, we think its great too!
Reply from wowbox.uk
Hi Ann, thank you for your positive review, we are pleased that you were happy with our service. Take care.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.