Worldwide Travel InsuranceReviews 

4,946
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 784 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service and the helpful, friendly staff, making interactions pleasant and efficient. Many people appreciate the prompt service and quick response times, noting that calls are answered swiftly and queries are handled effectively. The pricing is also frequently praised, with reviewers finding the policies to be a good deal and a significant saving compared to alternatives. However, some customers also noted issues with delays in processing policies, leading to frustration and inconvenience. A few other people also felt that the customer service was not always consistent, experiencing rude interactions or calls being disconnected. Additionally, some reviewers mentioned difficulties in receiving documentation or incorrect information being sent.

What people talk about most

Service

People report positive experiences with service, often highlighting the helpfulness, politeness, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as polite, helpful, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, politeness, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers reporting quick answers to calls... See more

Price

Reviewers highlight positive aspects of price, often finding it cheaper and more reasonable compared to car... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I took out this policy following some googling after seeing car rental firms charging £15-20 per day to waive excess on agreements. With 6 days of platinum coverage costing just £15, it was worth a... See more

Rated 5 out of 5 stars

Easy purchase, helpful staff, prompt service. But along with most other insurance companies, I have no confidence they will be there for me, should I need them.

Rated 5 out of 5 stars

Very helpful with hire car insurance. We hired for 11 days originally and then decided to extend to 14 days. When mentioning we would be hiring for another week later. They suggested it worked out... See more

Rated 5 out of 5 stars

Great service I received my renewal quote and was greeted by Alison at customer service who took my payment details. She was friendly and patient and it was lovely to talk to a person rather than a... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency

Written by the company

We are an independent travel insurance specialist set up in 1993, providing quality cover at competitive prices. We provide Travel Insurance, Car Hire excess Insurance and other related Insurance products to customers based in the UK, EU and Internationally. We believe that high quality products, excellent customer service and great value for money should be available to everyone and we understand that many of our customers have complex needs, so as well as our easy-to-buy online insurance, we provide an in-house Medical Screening service to assist our customers with pre-existing medical conditions, whether long-term or recently diagnosed.

Worldwide Travel Insurance - Specialist cover

Written by the company

Having trouble getting insurance? Let us help!
We are committed to offering insurance to as many travellers as possible, so in addition to our online policies, we have a range of options for customers who find it difficult to buy insurance suitable for their needs. Whether you have pre-existing medical conditions, are in an age group where choices are restricted, or are taking part in higher risk activities, we will do our best to assist you in finding the right cover!

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(4,946)

766 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Fantastic service — fast and extremely kind. I was able to renew my existing policy with incredible ease. In the past I also needed a refund, and that too was extremely quick and easy to request.

8 June 2026
Rated 1 out of 5 stars

Very slow admin and prices have doubled

You took a full working week to inform me that your offer (approx 6 weeks old) was no longer valid and that the premium had increased by nearly 100%. I needed the insurance in a hurry and this delay made the purchase a waste of time as the premium was not processed by the start of the car hire period. 10 days to buy car insurance is not acceptable.

8 June 2026
Rated 5 out of 5 stars

I have been using them for years

I have been using them for years, thankfully never had to claim on insurance so don't know the actual result of doing so. What i know is this insurance gives me peace of mind and knowing that i don't have to pay the rental companies huge amounts.

5 June 2026
Rated 5 out of 5 stars

Quick

Quick, simple service. The customer service assistant was competent, friendly and helpful.

21 May 2026
Rated 5 out of 5 stars

Successful claims

I've made 2 claims in the last 10 years and they've been processed efficiently.
Make sure to take photos - it really helps with the process.

3 June 2026
Rated 5 out of 5 stars

Spoke with Chloe

Spoke with Chloe. Very helpful, especially as there were several health issues to discuss. Competitive price and easy to pay. Very pleased with the outcome. Proof will be if we have a claim!

3 June 2026
Rated 5 out of 5 stars

Really good

I am a frequent car hirer and this company saves me a lot per year.
Their service is impeccable and always very fair. They never try to find something to avoid paying you the correct amount of the claim.
I built an image of this company as reliable, honest and a great value for money alternative to car hire insurances.
My latest claim was processed by Syazwan and it has been a great experience. Thank you guys.

4 June 2026
Unprompted review

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