Wordans Reviews 

963
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, most reviewers were somewhat happy with their experience overall. Shoppers frequently share that browsing the online catalog is very straightforward, while standard shipments usually arrive quickly without any trouble at all. Many buyers constantly praise the dedicated staff members for being extremely courteous and attentive when handling individual requests or questions. Some reviewers were not happy with communication delays regarding tracking details and missing updates on their orders. Additionally, individuals mentioned receiving incorrect dimensions or items that featured unexpected flaws upon opening the delivery packages. Others encountered difficulties related to unexpected return charges or significantly longer waiting times for financial resolutions.

What people talk about most

Product

Users describe ambiguous interactions with product, as while some reviewers praised items like pens and... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers report fast... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised helpful staff members... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the swift shipment... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Usually order the men’s TShirts but this time I ordered the women’s Fruit of the Loom ringspun premium T - I found the XL to be a large at best, quality not as good as the men’s in my opinion, but de... See more

Company replied

Rated 5 out of 5 stars

We recently received our new office notebooks and we’re absolutely delighted with them. The quality is good — sturdy covers, smooth paper, and a professional finish that makes them perfect for daily u... See more

Company replied

Rated 5 out of 5 stars

Review for Wordans My order was cancelled, but I contacted Customer Service and spoke with a lovely lady named Sofia. She went above and beyond to help me, providing a code so I could reorder withou... See more

Company replied

Rated 5 out of 5 stars

Swift delivery.Sent the incorrect size initially but contacted customer services and SOFIA handled my complaint superbly,the correct size delivered within a few days from first contact. Items good qua... See more


Company details

  1. Clothing Store
  2. also in
  3. Clothing Wholesaler
  4. Men's Clothing Store
  5. Women's Clothing Store
  6. Youth Clothing Store

Written by the company

Wordans was established in 2015 as a wholesale blank apparel company in Canada, now we are the largest low-price clothing online wholesaler internationally with locations in North America, Europe and Oceania. At our wholesale in blank apparel & accessories, you can purchase many types of products in bulk, for your own business and enjoy our excelenet bulk discounts. As we work both retail and wholesale there is no minimum order. From sportswear to casual and chill outfits. At Wordans you can find different styles of clothing items. We offer high quality blank apparel, basic clothing and accessories, featuring over 60 brands. In our calatouge of products you can find women´s, men´s, unisex long sleeves, pants & shorts, polo's, t-shirts, tank tops, jackets, bags, and accessories. We have sizes available from XXS to 6XL, any color, model or fabric you can imagine. Take into account that we also offer customisation service, so you can create your own merchandise with us! You can choose a logo, a self-designed drawing, a text, or a name. In addition, it is possible to print the front, the back, or both.


Contact info

3.5

Average

TrustScore 3.5 out of 5

963 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(963)

165 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ross made my experience fantastic

Ross made my experience fantastic. With a minor misunderstanding, Ross quickly resolved the issue and did the very best to make the situation a more pleadant experience. Really grateful for his help.

14 April 2026
Unprompted review
Wordans logo

Reply from Wordans

Thank you for taking the time to leave a review and for the 5 stars! We are thrilled to hear that you received such a high level of support.

Rated 5 out of 5 stars

Great experience

Ross was great, helped look up what I needed and even followed up with a detailed email.

10 April 2026
Unprompted review
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Reply from Wordans

Thank you for the fantastic review! We’re so happy to hear you had a great experience with us and hope to serve you again soon.

Rated 5 out of 5 stars

The level of Customer Service is great…

The level of Customer Service is great here! I have been dealing with Wordans for over 5+ years and the quality of their products and level of service has contributed to the success of my business! Today an issue with the description of a specific product was unclear to me so I reached out to Wordans Customer Service department and my call was taken by a gentleman by the name of Ross. He was so professional on the phone and I was able to have my product inquiry addressed and explained to me in a timely manner! My experience was unrushed and Ross made me feel like a valued customer! Kudos to Wordans Customer Support team!

9 April 2026
Unprompted review
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Reply from Wordans

Thank you for your kind feedback! We’re delighted that everything met your expectations. If you ever need anything, we’re always here to help.

Rated 5 out of 5 stars

Sophia was amazing

Sophia was amazing, very helpful and made my experience purchasing shirts delightful, thank you!!

9 April 2026
Unprompted review
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Reply from Wordans

Thank you for your kind words! We’re delighted to hear Sophia made your experience so enjoyable.

Rated 5 out of 5 stars

Ross is a rockstar in Customer Service

I was confused on the coupon after cancelling my first order. Ross emailed me and sorted out the problem quickly. He was helpful and went above and beyond for me. I really appreciated the fast response.

7 April 2026
Unprompted review
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Reply from Wordans

Thanks so much for the 5 starts and we are glad your issue was resolved so quickly!

Rated 5 out of 5 stars

Ross crushed it for me

Ross crushed it for me. Helped solve the problem quickly, kindly, and completely.

So grateful for Ross’ urgency and attention to my problems!

31 March 2026
Unprompted review
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Reply from Wordans

Thanks so much for the 5 stars, and we hope to serve you again soon at Wordans!

Rated 5 out of 5 stars

Highly great service!

Firstly, Id like to say, Ross, has gone above and beyond for me, assisting me with the help I needed. I can't express how helpful Ross has been. He has made my life a heck of alot easier placing a big order with yous! Thank you Ross and wordans! Super appreciate it!

31 March 2026
Unprompted review
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Reply from Wordans

Thank you so much for your feedback! We’re thrilled Ross could go above and beyond to make your order process easier. We really appreciate your kind words and support!

Rated 5 out of 5 stars

Fast, Clear, and Helpful Support

I had a great experience with Needen’s customer service. Ross was incredibly helpful throughout the whole process. Anytime I had a question, I got a quick reply, and his answers were always clear and easy to understand. Really appreciate the support!

31 March 2026
Unprompted review
Wordans logo

Reply from Wordans

Thank you for your feedback! We’re thrilled to hear Ross provided such helpful and clear support throughout your experience. We really appreciate your kind words.

Rated 5 out of 5 stars

Return was smooth :)

I needed to return an item and I was given a coupon to order a smaller size for free, with free return shipping and no taxes. Ross helped me process the return, he was amazing :) thank you so much Wordans!

30 March 2026
Unprompted review
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Reply from Wordans

Hello, thanks for taking the time to place a great review. We hope to serve you again soon at Wordans!

Rated 4 out of 5 stars

Great Customer Service

As a rather infrequent buyer from Wordan's, and having to exchange some garments for others that our client wants, the return process seemed a bit daunting. Once we were able to figure the process out and with Service Rep Ross' help we were able to complete to return. Thank you Ross for your help. Greatly appreciated

29 March 2026
Unprompted review
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Reply from Wordans

Thank you for the great review and we are thrilled to hear that your experience went so well!

Rated 5 out of 5 stars

Amazing Service

Ross was quick, efficient and super helpful in answering my query! Ross is what every customer support agent should aspire to be!

24 March 2026
Unprompted review
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Reply from Wordans

Hi Jasper, thanks so much for the excellent review!

Rated 5 out of 5 stars

Ross was helpful in getting me a…

Ross was helpful in getting me a replacement for an incorrectly sized shirt. He was quick, understanding and diligent in solving the issue. I appreciated it very much.

24 March 2026
Unprompted review
Wordans logo

Reply from Wordans

Hi Meagan, thanks so much for the kind review! We hope to serve you again soon at Wordans.

Rated 4 out of 5 stars

Overall ok..but dont deliver to the…

Overall ok..but dont deliver to the door..picking up miles away at matalan wasnt noticed on app ..so delivery option was poor for me...

12 February 2026
Unprompted review
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Reply from Wordans

Thank you for your feedback! We’re glad your overall experience was positive. We offer different delivery options, and we recommend checking them carefully at checkout. If needed, our team is always available beforehand to help you choose the option that best suits your needs.

Rated 5 out of 5 stars

Personalized attentive real customer service!!

"Ross" was extremely helpful in the process of a return/exchange process. This was my first purchase with Wordans and I was pleasantly surprised with the attentiveness and personalized customer service over the course of week. Hard to find such good communication. Thank You!

23 March 2026
Unprompted review
Wordans logo

Reply from Wordans

Hi, we are glad to hear your first order with us went so smoothly. We hope to serve you again soon!

Rated 5 out of 5 stars

Positive

My experience with Wordans has been positive, I received my order on time and the quality of the product was better than expected. I had to do a return, and was assisted by Ross who helped make the experience seemless by providing clear instructions and follow up.

20 March 2026
Unprompted review
Wordans logo

Reply from Wordans

Hi Cara, thanks so much for the 5 stars, and we hope to serve you again soon!

Rated 5 out of 5 stars

Great customer support

Sofia was so quick to get me on queries and provided a brilliant update.

20 March 2026
Unprompted review
Wordans logo

Reply from Wordans

Thank you for your feedback! We’re glad Sofia was able to assist you quickly and provide a helpful update.

Rated 5 out of 5 stars

Quick and friendly customer support

Received a response next day. Though I already cancelled my order and reordered, Ross still provided me with information that will be helpful for future orders.

I am excited to receive my first order and see the finished product

19 March 2026
Unprompted review
Wordans logo

Reply from Wordans

Hi Ashley, thanks so much for the kind review and we hope to serve you again soon!

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