Everything from 1st contact to ordering and delivery of goods! The quality is of very high standard and works perfectly, looks great, we love the result in our hall. Always quick response in dialogue... See more
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Industrivej 59, 6760, Ribe, Denmark
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I initially ordered 2 samples from WoodUpp prior to placing an order.
I then placed an order for a slightly different color than the samples shipped, and I was disappointed with the product. Both of my samples had wood grain on all 3 sides, but the product I ordered only had wood grain on the face of the product, the sides are just esposed MDF, and look terrible.
If you look at the pictures they provide on the website, it is VERY hard to tell that the sides of the wood slats are not wood grain - and just a MDF board. Looking at the picture now, you think - it looks ok. In person, it look much worse. The description is also not great talking about letting you know that the sides of the slat walls are just exposed MDF boards.
I messaged their team asking for help. While they do offer returns, I am responsible for shipping and insurance to send it back to them. I tried to point out that the website and description aren't very up-front about which products have wood grain on all sides, and which products only have wood grain on the face (the exposed MDF looks terrible) - but they didn't seem to care, nor have they updated their website to make it obvious.
So I am now debating on if I want to put time/effort into staining/sealing the MDF edges, or send it all back on my dime.

Reply from WoodUpp
Customer service is excellent. Great communication. Products are innovative, clean, and as advertised! Only reason I gave it 4 stars, not 5 stars, is that the user experience could be improved. The tutorials are not super clear. Some common use cases could be improved. For Example: For 9ft walls, you have to cut additional panels to fill the gap, which they say you can do, and they have examples of. But the staple points that connect the wood and the felt are too far apart, so when you cut 13” strips, most of them only have one staple, forcing you to glue or re-staple each slat back together. This could have been fixed by spacing your staples closer together or by warning me ahead of time and I could have added staples myself. Like I said, unclear instructions. I’ve installed plenty of things and my friend that helped me cut and hang the panels has done construction himself but we still missed that detail because we didn’t realize the staple was the only thing holding the slats on. Made our install 10x harder.
That said, the quality is great and the look is great and the customer service is great. I just think there’s room for improvement on the instruction/ installation guide side of things.

Reply from WoodUpp
The quality of the panels was very good and they were easy to put up. The lounge now
looks exceptional.

Reply from WoodUpp
We had samples from a couple of different acoustic panel companies but WoodUpp felt better quality. The panels are easy to cut with a handsaw and minute adjustments were done with sandpaper to get the panels fitted perfectly. The panels were well packaged and delivered quickly.

Reply from WoodUpp
The communication from Woodupp was great. I had issues with my delivery address because the website could not validate it, but they were quick to respond and take care of the issue. The product is good quality, although too expensive IMO. The Akupanels are easy to work with and I really like the look of our finished wall. I like the accessories that you can add to the panels. Everything arrived in perfect condition.

Reply from WoodUpp
Stain on Walnut is still inconsistent. Also, one of the panels was scratched with what looked like a knife cut or razor.

Reply from WoodUpp

Reply from WoodUpp
The experience from discovery of the EMBRACE range through to delivery was professional and great. Very happy with the EMBRACE and especially with the versatility. Probably the most elegant temporary solution (obviously can be used more permanently as well).

Reply from WoodUpp
My end to end experience with WoodUpp was great. Their support answered all my questions quickly and even sent me a personalized email notifying me when product I was interested in was back in stock (shout out Elaina M.!). The product shipped quickly, was easy to assemble, and is high quality. I am very pleased with my purchase.

Reply from WoodUpp
I recently purchased the embrace room divider and I want to share my wonderful experience in dealing with Woodupp -especially Mick. Mick provided excellent communication when I made my initial inquiries and was given a great verbal description of the collection. The dividers were very well made and quite easy to install.

Reply from WoodUpp
THEY LISTENED TO MY CONCERNS AND FEED BACK. THEY REACHED OUT WHEN I CONTACTED THEM AND SHOWED GOOD WILL WITH PROVIDING A DISCOUNT CODE WHEN THE OTHER CODE HAD ALREADY ESPIRED.

Reply from WoodUpp
You make the highest quality shelves and accessories. Everything feels and looks high end and is super functional. Keep up the great work.

Reply from WoodUpp
The products are great. The only reason this isn't a 5-star is because I got a bill for $140 of customs fees AFTER I paid for the shipping.

Reply from WoodUpp

Reply from WoodUpp
Rang Woodupp in Qld to Confirm the Product Embrace 1 was in Stock for Quantity i Required.Spoke to Ben who was part of the Sales & Support Execitive Team.Ben was Very Knowledgeable on the Product and Communicated on All Aspects of the Embrace 1 Install and any Queries I had.
In A World Full of Over Hyped Products Online the Company Woodupp in Qld Over Delivered with this Well Built and Functional Screening for My Newtown Studio Apartment in Sydney.
Would Not Hesitate Recommending Woodupp in Qld and Contacting Ben and his Team for any Queries regarding their whole product line.
Cheers

Reply from WoodUpp
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