WoodUpp - USA Reviews 

The end result is beautiful, but there were bumps along the way. Ordering 7 panels (consisting of 14 separate panels), a large TV mount and a cable cover was easy enough. WoodUpp reached out to let me know that the cable cover was backordered and asked if I wanted to cancel. I asked that they ship everything else and the covers when available. Not a big deal at all. I also asked when they think they will ship and was told about a week.

After a week came and went with no update, I inquired on the status. Another week passed and I received no response. At the two week point, I received shipment notification for the panels and mount with tracking, so I made plans to install the day after delivery. Each box had a tracking number, but only the master tracking number showed travel progress. When FedEx arrived, they only had the TV mount.

I reached out again stating that I never received a response to my previous inquiry, and only received the mount, despite having tracking info for the panels as well. WoodUpp finally responded and said the panels weren't ready to ship yet, despite having tracking info. I was offered a discount, which was very nice. They finally shipped that day and were delivered promptly.

Unfortunately 4 of the 14 panels were damaged. There was no packing material to protect the finish. One had a gouge where wood was scraped off. One panel had a smashed slat on the end. Two others were scuffed to the point where I needed to use wood touch up crayons. One panel was cut crooked and I had to trim felt for it to align with other panels. I reached back out and they offered an additional small discount for 2 of the 4 damaged panels. No apology. I appreciate the discount, but an apology would have been nice. Also, their customer service is appears to be AI driven, which made it seem pretty impersonal. Your results may vary.

I think the product looks awesome but is put together very poorly. I probably will not be using this again.

I really like the quality of these panels. I looked at a few before settling on Akupanel. I’m semi-handy and the panels are pretty forgiving for installation. We love the look once they were installed. I wish the communication would have been a little better after the order was placed. Otherwise I would’ve given a 5 star.

Easy installation, beautiful feature wall, improve the sound quality in our home!

Love the product. So many colors to pick from. The Create products work perfectly with the akupanels. Definitely helps with noise. Fast ship and responsiveness from customer service was outstanding. We were able to install ourselves without paying a professional. The results are stunning.

The panels are easy to configure and install. I like the seamless look and felted backing that helps with acoustics. Had a little trouble with the coat knobs. While a few screwed in easily, most did not so we had to use tools to make them work. Now that my wall is done, I love it.

Options are fantastic. Gave us a fantastic option for an accent wall in our office and we even added the panels on our front desk for a beautiful matching look! We have so many people that ask about it and we send everyone your way!

Love the way it looks! Only issue was there was no instructions and no way to get them online . Took a little problem solving but we figured it out.

Fantastic product!

Love the look of the product. I started with a small area and have decided to do the whole wall.

Installation was fairly easy.

I had a small problem with a couple of the panels, but the customer support resolved quickly and replaced the panels.

Completely Transformed my studio!
Finished the project in one afternoon. Free advice: get a buddy to help, and a good circular saw with clamps. It’s been a month but the room still has that fresh cut wood aroma!

Love the product and accessories. A fun product to play with! Easy to install!!

**Website needs to be more user-friendly.
**WoodUpp needs to improve packaging of shipped items..... too often a much smaller box could be used to ship product; a lot of wasted space and cardboard.

Best customer service ever.
Best company.
Best product.
Best quality.
Best options.

Reliable and beautiful product. Elevated my coat closet with sturdy, sharp finishes. Highly recommend!

These panels are easy to install and look absolutely beautiful. I used the smaller panel square panels and installed them in less than a day, including trimming. They are very easy to work with. My installation also included a 65” TV and using the large TV kit was easy and is very clean. The cable covers were out of stock, so I bought a 1/2” black mesh cord protector from Amazon for $8 to hide the cables. It’s easy to cut to size and fits into slots between the wood slats. Worked perfectly.

The panels have changed how the room looks and feels. Super happy!

Product and customer service are top-notch. So glad to support a locally produced product. The transformation of our room was amazing! Very happy- highly recommend!

Very High quality solid wood. It is the same as going to a carpenter with a block of fine wood and asking them to carve this table base for you. Its amazing.

Excellent products and delivery is quick and easy.

Samples delivered as promised.